Posted Apr 13, 2017
I found that the Expedia booking process complicated and time consuming.
And final booking requirements are obsure. E.G a booking was changed - 2 double-bedroom unit to a family room for up to 4 people. The booking was updated to a family room at less cost, but (un-noticed) still booked for two adults. On arrival, only 2 adults were booked, not the expected four as originally discussed on the phone. In the information provided online, the sum of $20 was quoted for any further additional people. The hotel charged $40 for the third person needing accommodation. I find this unsettling and diminished an otherwise pleasant stay. I felt the booking staff (foreign speakers, US based) need to clarify with the customer what is required and what is finally booked at the very least.
Comment from Hotel Management
Apr 16, 2017 by MatthewH, Hotel Management
Good Morning. Thank you for providing feedback about your stay with us. I shall pass on the specific points mentioned in your review. As with all bookings made through any 3rd party websites we rely on the accuracy of information which is provided by the booker to fully meet requests. As such any changes are required to be made through that same site. Warm Regards, Matthew Hambly, Rooms Division Manager