Posted Aug 2, 2016
Arrived at 3:30 for 3pm check in. Waited in a line with kid and luggage in tow for 45 my minutes only to be told come back in an hour. Room checkers not done!? With check out at 11 and check in at 3, 4 hours and adequate staffing these rooms should have been turned over and ready. Found a hallway near pool where other families were camping, no seating, sat on floor and waited our hour out. Only way to find out if room was ready, was to get back in line. Not acceptable. Lazy River area was a zoo. No lifeguards. Two security guards did patrol the area, who were very friendly and did the best they could to keep the peace. Clearly this hotel is an example of upper management trying to cut cost at the expense of guest comfort. Dont get me wrong, The staff I did encounter were friendly and accommodating and doing the best they could in bad circumstances beyond their control.