In-room safe, desk, iron/ironing board, free WiFi

Reviews of La Suite West - Hyde Park

4 out of 5
La Suite West - Hyde Park
41 - 51 Inverness Terrace, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 407 out of 1005 reviews" "
Rating 8 - Good. 372 out of 1005 reviews" "
Rating 6 - Okay. 143 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Heng Seong

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
One of the staff members during the late night check in was quite impolite and unfriendly. The other staff member who helped us with our luggage was very friendly and helpful though. Rooms are clean but very small and we could not open our luggages in the limited space. Hot water was not available after showering for a while. Furthermore, we were charged a compulsory service fee per room which wasn't mentioned upfront at any point during the booking or check in process. The only positive with this hotel is the location with many shops and cafes within walking distance.
Stayed 1 night in Apr 2024
Response from Faycal on Apr 17, 2024
Dear Heng Seong, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best wishes, Guest Senior Manager

8/10 Good

Sudhanshu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk to hyde park and the tube. Staff as great and helpful
Stayed 6 nights in Apr 2024
Response from Faycal on Apr 16, 2024
Hello Sudhanshu ,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.kind regards,

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Faycal on Apr 16, 2024
Hello George,Thank you so much for your exceptional feedback. We are so happy to see that we win your trust and provide you with the best guest service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

6/10 Okay

Libby

Traveled with partner
Liked: Cleanliness, staff & service
Stayed at this hotel twice now, First time was absolutely lovely. This time round was also very nice. lovely staff but had a few problems with tv remote connecting to tv. and bathroom door not being able to shut properly. room was also very warm even tho we turned it down to the lowest. these problems are minor and still had a lovely time wonderful and helpful staff
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on Apr 14, 2024
Dear Libby,Thank you for returning to La Suite West and we appreciate your kind words and feedback. We're delighted to hear your positive comments about our staff. We appreciate your feedback in regards to the tv remote and the bathroom door and we do apologise for any inconvenience caused. Rest assured these issues will be addressed immediately. We hope to see you soon!Kind regards,

10/10 Excellent

Graham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and within walking distance of the tube and some landmarks. Room is a good size.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on Apr 14, 2024
Hello Graham,Thank you for your feedback! We're delighted to hear that you was satisfied with your room size and that you appreciated our convenient location near two underground stations as well as the close proximity to landmarks. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 Excellent

Eleni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are always loud people hanging outside the building across the street. Not sure why…or what they’re doing there.
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on Apr 14, 2024
Dear Eleni,Thank you for choosing La Suite West for your stay in London. We do apologise if any inconvenience was caused by the external noise from the building across the street, we hope it did not disturb your time with us. We hope to welcome you back in the near future.Kind regards,

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, in a very quiet area that lets you forget you’re actually in London. Only negatives were the pillows which weren’t good enough and very slim and you only get 1 pp and the breakfast was just poor. Who has Cajun chicken panini for breakfast? Apart from this it’s was a good place.
Stayed 1 night in Apr 2024
Response from Faycal on Apr 10, 2024
Hello Mark, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our top location, being close to two metro stations, and that you found the area quiet yet convenient with everything you needed nearby. We do apologise if the pillows didn’t meet your expectation, I checked the record and I didn’t find a record about this. If you mention it to the staff, they would be more than happy to provide you with extra pillows or suit your needs. Our breakfast menu is continental, including chicken and vegetarian sandwiches recipes, which are perfect for a daily breakfast in many cultures.Best wish,Guest Senior Manager.

6/10 Okay

Cindy

Liked: Staff & service, amenities, property conditions & facilities
The room was dark and the bathroom had a smell
Stayed 3 nights in Apr 2024
Response from Faycal on Apr 10, 2024
Dear Cindy,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement, we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Faycal on Apr 9, 2024
Hello Michelle,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement.we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

6/10 Okay

Anthony, Brooklyn

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel is in a great location and easily accessible via subway with multiple stations close by. The room was clean but the bathroom design needs some work. The sinks never drained properly and there was always water sitting in there.
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on Apr 4, 2024
Dear Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be great and easily accessible via subway, with multiple stations close by.However, we apologize for the issues you encountered with the bathroom sinks not draining properly. Please rest assured that we take such matters seriously, and we will address this promptly with our maintenance team to ensure that the issue is resolved and that our guests have a more comfortable experience in the future.We appreciate you bringing this matter to our attention, as guest feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 Excellent

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable yet trendy boutique hotel in a nice and relatively quiet area. Very convenient to the Underground station so you can hear a bit of noise from the tube passing but it wasn’t too bad (we were on the first floor so I imagine ground might be a little louder). Bed was comfortable and our daughter slept soundly on the sofa bed). Rooms can be a bit tight for a family with large suitcases but we managed fine with our two young children. Complementary water, juice, cookies were a nice touch as well! Overall a great boutique hotel stay in London.
Stayed 3 nights in Mar 2024
Response from Faycal on Apr 2, 2024
Hello Jamie, Thank you for your feedback. It's wonderful to hear you enjoyed Lasuite West. We regret any disturbance of tube noise that is really out of our hands. As you know, London is full of underground tube lines. We're committed to providing a top hospitality experience, and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Faycal – Guest Senior Manager.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean close to the tube and many amenities
Stayed 3 nights in Mar 2024
Response from Faycal on Apr 2, 2024
Hello Richard Thank you for your kind words about our hotel's atmosphere and so on We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement. we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

6/10 Okay

Aysha

Liked: Cleanliness, staff & service
I had a one nights stay at La Suite West and the location is great, right by a tube station as well as walking distance from Paddington. The staff were super lovely and the room was clean and suited my needs. Unfortunately, I am not sure if it was the area of the second floor I was on, but there was a loud humming/generator type sound from behind the walls that I was not fully aware of until I was trying to sleep, because of this I had a very disrupted night, also due to the thin walls that others have mentioned, I could hear doors banging and loud voices very clearly, so if you are a light sleeper then not great!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 28, 2024
Dear Aysha,Thank you for taking the time to share your feedback with us regarding your recent stay at La Suite West. We're pleased to hear that you found the location convenient and the staff lovely, and that the room met your needs and was clean.However, we apologize for the disturbances you experienced during the night. We understand how important a good night's sleep is. Thank you for choosing La Suite West, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 27, 2024
Hello Laura,Thank you very much for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!Warm regards,

8/10 Good

Chris

Traveled with family and small children, Traveled with family
Liked: Staff & service
Lovely continental breakfast, room was nice but felt very claustrophobic with windows hidden behind wardrobe doors due to terrible view of a dirty wall looking down to the basement
Stayed 1 night in Mar 2024
Response from Faycal on Mar 25, 2024
Hello Chris, Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at LaSuite West. Also, I really appreciate you bringing a few highlights to my attention and I am sorry for that. We will strive to do better as our mission is to provide excellent guest experiences. We look forward to seeing you again in the future. Kind regards, Senior Guest Manager

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, felt safe, and staff was helpful and friendly. Our stay did not come with the hotel breakfast so the first day we paid for it. The breakfast area was very busy and crowded and what was provided was not worth the price. We chose to eat breakfast away from the hotel for the remainder. I was expecting to have conditioner and washcloths provided but they were not. I had to purchase conditioner from a store around the corner.
Stayed 6 nights in Mar 2024
Response from Faycal on Mar 25, 2024
Hello Stephanie ,Thank you for your visit. We are so happy to hear that you enjoyed your stay with us. Our staff work hard to give our guests the finest experience possible, so ratings like yours (5/5) are truly rewarding to hear. We'd love to welcome you back soon.Kind regards, Senior Guest Manager

6/10 Okay

JAMES

There is no air circulation in any of the rooms. They seem to be shut off in the winter time. I went downstairs and made a request to have the fan or AC system turned on, and the clerk said he would address the issue. Nothing happened. The room was stuffy, and there was no air circulating in the space at all. If you have any kind of breathing difficulties, avoid this hotel, like the plague.
Stayed 2 nights in Mar 2024
Response from Faycal on Mar 25, 2024
Dear James, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards, Senior Guest Manager

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a quick trip to London. The staff was very accommodating and the room was nice and spacious. This is in a perfect location with many walkable restaurants and transportation options. We will definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Mar 5, 2024
Hello Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you and your husband enjoyed your quick trip to London and had a pleasant stay at our hotel.It's fantastic to know that the staff was accommodating and that you found the room nice and spacious. We're pleased that our location, with its proximity to walkable restaurants and transportation options, added to the convenience of your stay.We appreciate your kind words, and we look forward to the pleasure of welcoming you both back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small, boutique hotel. Spotlessly clean in a nice area near to Kensington Gardens
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 5, 2024
Hello Shelley,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at La Suite West.Your comments about our cleanliness and the favorable location near Kensington Gardens are much appreciated. We aim to provide a comfortable and well-maintained environment for our guests, and we're pleased to know that we met your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a fantastic location, easy access to main tourist attractions but plenty of bars and restaurants on your doorstep.
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Feb 13, 2024
Hello Claire,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our hotel beautiful and enjoyed the fantastic location. It's our goal to provide guests with both comfort and convenience, and we're delighted that we could contribute to your positive experience in London.We hope to welcome you back to La Suite West in the near future.Kind regards,

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a lovely neighborhood a block away from Bayswater station. Room was perfect for a family of four and hotel/neighborhood were quiet after 10 pm. The bed was incredibly comfortable.
Stayed 4 nights in Feb 2024
Response from FAYCAL on Feb 12, 2024
Hello Christina,Thank you for your perfect score! We're thrilled to hear that your experience with us was a perfect (5/5) Our team works hard to provide a top-notch experience for our guests, and it's gratifying to know that we met your expectations. We hope we have the pleasure of welcoming you back to La Suite West soon.Kind regardsGuest Service Manager

10/10 Excellent

Georgia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff are very friendly and cannot do enough for you. The service is impeccable. Thank you so much!
Stayed 2 nights in Feb 2024
Response from Faycal on Feb 12, 2024
Hello Georgia,Thank you for your visit, we are so happy to hear that you enjoyed your stay with us, our staff work hard to give our guests the finest experience possible, so ratting like yours (5/5) are truly rewarding to hear. We'd love to welcome you back soon.Sincerely,Senior Guest Manager

10/10 Excellent

Raied, MILTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great
Stayed 1 night in Feb 2024
Response from Faycal on Feb 9, 2024
Hello Raied, Thank you for your review. We are very delighted that you enjoyed so many aspects of your stay at our hotel. On behalf of the LaSuite West Hotel, a sincere thank you, and we look forward to the pleasure of welcoming you again in the future. Kind regards,Senior Guest Manager

10/10 Excellent

Bijal

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay and look forward to staying at the hotel again
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on Feb 6, 2024
Hello Bijal,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay, and we truly appreciate your kind words.We look forward to the opportunity to welcome you back to our hotel in the future. Kind regards,

8/10 Good

Humera

Traveled with family
Excellent location, very helpful and friendly staff. Basement room didn’t have a good phone and Wi-Fi signal.
Stayed 1 night in Jan 2024
Response from Faycal on Jan 30, 2024
Hello Humera,Thank you for taking the time to post a review of our hotel. I am glad you enjoy many aspects of LaSuite, and I also appreciate you bringing this highlight to my attention. I'm sorry that the room didn't exceed your expectations. Here at La Suite West Hotel, we take our guests' feedback very seriously and are always looking for ways to improve. Kind regards, Senior Guest Manager

10/10 Excellent

Arash

Stayed 2 nights in Jan 2024
Response from Faycal on Jan 22, 2024
Hello Arash,Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Guest Senior Manager

2/10 Terrible

Lawrence

Stayed 1 night in Jan 2024
Response from Faycal on Jan 20, 2024
Dear Ms Lawrence Chen,We are very sorry to hear that you didn't have a great experience. our mission is to provide excellent guest experiences. We have taken your feedback on board, and we will strive to make improvements accordingly.Sincerely,Guest Senior Manager

10/10 Excellent

Nicole Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by staff and front desk attendant Gahin :) had to switch rooms due to my husbands knee injury and they were incredibly helpful and accommodating. Will definitely stay here next time we are in London.
Stayed 3 nights in Jan 2024
Response from Faycal on Jan 12, 2024
Hello Nicole Beatrice, Thank you for giving a perfect rating to our boutique hotel. We are delighted that you enjoyed your stay, and our staff provided you with excellent service. This motivates us even more. Here at LaSuite West, we value our guests' feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards, Guest Senior Manager

8/10 Good

Carly Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Faycal on Jan 10, 2024
Hello Carly Anne,Thank you so much, we are so grateful for your kind review, this motivates us even more, our mission is to provide excellent guest experiences, we look forward to seeing you again in the futureKind regardsSenior Guest Manager

8/10 Good

Kelly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, beautiful decorated. Great location.
Stayed 5 nights in Dec 2023
Response from Faycal on Jan 10, 2024
Hello Kelly, Thank you for your review, am so happy to see your positive feedback about our hotel, it is our pleasure to have value guest. We look forward to seeing you again in the future. Kind regardsSenior Guest Manager

10/10 Excellent

Nimisha

Traveled with partner
Stayed 2 nights in Dec 2023
Response from Fayacl on Jan 10, 2024
Hello Nimisha,Thank you for your perfect score! We're thrilled to hear that your experience with us was a perfect 5/5. Our team works hard to provide a top-notch experience for our guests, and it's gratifying to know that we met your expectations. We hope we have the pleasure of welcoming you back to La Suite West soon. Kind regards, Guest Service Manager

10/10 Excellent

Yuna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Faycal on Jan 10, 2024
Hello Yuna, Thank you for giving a perfect rating to our boutique hotel. We are very delighted that you enjoyed your stay. This motivates us even more. Here at LaSuite West, we value our guest's feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards,Guest Senior Manager

10/10 Excellent

Tanida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff
We loved this hotel so much. Very conveniently located next to a lot of restaurants, the underground, etc. Traveling with young children, the room was very spacious and the location was perfect. We often ordered take out and ate in the room. The only thing we did not like so much was the noise level. The street was a little bit noisy (didn't keep the kids up, just us). However the staff was friendly and acommodating. We had the best time! Thank you!
Stayed 6 nights in Dec 2023
Response from Faycal on Jan 7, 2024
Hello Tanida, Thank you for giving a perfect rating to our boutique hotel. We are very delighted that you enjoyed your stay, and our staff provided you with excellent service, this motivates us even more, Here at LaSuite West, we value our guest’s feedback and are always looking for ways to improve. we look forward to seeing you again in the futureKind regardsGuest Senior Manager

8/10 Good

Kristi

Stayed 2 nights in Dec 2023
Response from Faycal on Jan 2, 2024
Hello Kristi,Thank you for your visit. We are so happy to hear that you enjoyed your stay with us. We'd love to welcome you back soon, so don't be a stranger. Sincerely, Senior Guest Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Faycal on Jan 2, 2024
Hello Martin ,Thank you for your perfect score! We're thrilled to hear that your experience with us was a perfect 5/5. Our team works hard to provide a top-notch experience for our guests, and it's gratifying to know that we met your expectations. We hope we have the pleasure of welcoming you back to La Suite West soon. Kind regards,Senior Guest Manager

8/10 Good

courtney

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Faycal on Jan 2, 2024
Hello Courtney, Thank you so much. We are incredibly grateful for your kind review. This motivates us even more as our mission is to provide excellent guest experiences. We look forward to seeing you again in the future.Kind regards, Senior Guest Manager.

10/10 Excellent

MeiChun

Stayed 5 nights in Dec 2023
Response from Guest Service Manager on Dec 28, 2023
Hi MeiChun,Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience during your stay.We appreciate your feedback and we look forward to welcoming you back for another 10 out of 10 experience at La Suite West!Kind regards,

8/10 Good

gregory, palm springs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Dec 28, 2023
Hello Gregory,Thank you for your feedback and for giving us a rating of 4 out of 5. We appreciate your input, and we're glad to hear that your overall experience was positive.We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Hattie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Faycal on Dec 24, 2023
Hello Hattie,Thank you for your visit. We are so happy to hear that you enjoyed your stay with us. Our staff works really hard to give our guests the finest experience possible, so ratings like yours (10/10) are truly rewarding to hear. We'd love to welcome you back soon, Sincerely, Senior Guest Manager

8/10 Good

Jimmy Louis Johnson, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great little hotel, close to tube stations, right next to Hyde park. Our room was cleaned everyday with fresh towels and they filled up the fridge with water and other snacks. We were in room 304, was nice and quiet at night. Room was a little tight for family of 4, but understandable it’s the city. Overall we had a great stay.
Stayed 6 nights in Dec 2023
Response from Faycal on Dec 23, 2023
Hello Jimmy Louis Johnson, Thank you for giving a perfect rating to our boutique hotel. We are very delighted that you enjoyed your stay, and our staff provided you with excellent service. This motivates us even more. Here at LaSuite West, we value our guests' feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards, Guest Senior Manager.

10/10 Excellent

Libby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend stayed her for just 1 night after we went to winter wonderland and was so suprised by how nice our room was. Very very pleased felt so posh and fancy .
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Dec 21, 2023
Hello Libby,Thank you for sharing your positive experience! We're delighted to hear that you and your boyfriend had a pleasant stay and were pleasantly surprised by the nice and posh room after your visit to Winter Wonderland.We appreciate your feedback and look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards,

8/10 Good

Kj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Dec 20, 2023
Hi Kj,Thank you for your feedback and for giving us a rating of 4 out of 5. We appreciate your input, and we're glad to hear that your overall experience was positive.We hope to welcome you back to La Suite West on your next visit to London.Kind regards,

10/10 Excellent

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Faycal on Dec 15, 2023
Hello Alessandro,Thank you for your review. I am so happy to see your positive feedback about our hotel. It is our pleasure to have valued guests. We look forward to seeing you again in the future. Kind regards,Senior Guest Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay
Clean, and convenient for all London.
Stayed 2 nights in Nov 2023
Response from Faycal on Dec 15, 2023
Hello Jonathan,Thank you so much, we are so grateful for your kind review, this motivates us even more, our mission is to provide excellent guest experiences, we look forward to seeing you again in the futureKind regardsGuest Senior Manager

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was nice and smooth, we stayed in a basement room (number 5) but it still had two windows with plenty of light however did have a slight smell to the room which did smell almost damp like? There was a lot of wood features in the room and it was the corner basement room so it could be down to any of those factors. Cleanliness was overall great; issues with the tv turning itself off while watching it and also the shower being a little difficult to work out as it was cold from the rainfall shower but when running the rainfall and handheld together; it would be warmer which was fine. Bed was super comfy, some noise first thing in the morning from above but it’s to be expected as people move around for breakfast. We still managed to sleep in until 9pm so not too problematic. Perfect for one nights stay: it’s also super close to two different tubes that connect you to everything you need and it’s seconds away from Hyde park which is gorgeous. Plenty of shops nearby also; we didn’t need to leave our bags however other guests were doing so no problem at all which is great. I would definitely stay again as loved the location and the overall standard.
Stayed 1 night in Dec 2023
Response from Faycal on Dec 14, 2023
Hello Rhiannon,Thank you for your review, we are very delighted that you enjoyed so many aspects of your stay at our hotel on behalf of the LaSuite West Hotel, a sincere thank you and we look forward to the pleasure of welcoming you again in future.Kind regards Guest Senior Manager

8/10 Good

Tina

Liked: Cleanliness, staff & service
Small rooms - bed comfortable and linen good. Air con not that great and unable to open windows.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Dec 12, 2023
Dear Tina,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the bed comfortable and the linen good. However, we apologize for any inconvenience caused by the size of the rooms and the limitations with the air conditioning and inability to open windows.We have now addressed these concerns in order to avoid any reoccurrences in the future.We hope we have the pleasure of welcoming you back to La Suite West in the near future.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Faycal, on Dec 8, 2023
Hello Michael, Thank you for your kind review, we are very delighted that you enjoyed so many aspects of your stay at our hotel on behalf of the LaSuite West Hotel, a sincere thank you and we look forward to the pleasure of welcoming you again in future.Kind regards Guest Senior Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel weve used in London
Best hotel we've used in London. Lovely staff, great room, amazing location just 50metres from 2 tube stations. Top tip - avoid the Indian restaurant round the corner!
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on Dec 5, 2023
Hello Keith,Thank you for your wonderful feedback! We're thrilled to be regarded as the best hotel you've used in London. It's fantastic to hear that you found our staff lovely, the room great, and the location amazing, being conveniently close to two tube stations.Thank you for choosing us, and we look forward to welcoming you back for another outstanding experience.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Manager on Dec 3, 2023
Dear Guest,Thank you so much for your perfect 10 out of 10 rating! We're thrilled to hear that you had an exceptional experience during your stay. We look forward to welcoming you back for another outstanding visit!Best regards,

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and very attentive, especially the lady at breakfast. Rooms were perfect and very comfortable.
Stayed 2 nights in Nov 2023
Response from Faycal on Nov 29, 2023
Dear Karen,Thank you for sharing your feedback regarding your stay! I am glad that you enjoy your second stay. here at LaSuite Hotel, we always continually trying to improve our services and quality that we offer. Thank you for staying with us and we hope that you will consider LaSuite again for your next trip to London Kind regards Guest Senior Manager