Exterior

Reviews of La Quinta Inn & Suites by Wyndham Houston Baytown East

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

rachel, baytown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello rachel,We're thrilled to hear you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Alisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time I stay here. It’s convenient, good parking.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Alisha,We are delighted to hear that you found our hotel convenient with good parking. Should you have any concerns during future visits, please don't hesitate to reach out to our team directly for assistance. Thank you for choosing to stay with us again.

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mike,Thank you for taking the time to share your feedback with us. We appreciate your comments and will address them internally for further improvement. We hope to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Kara

Traveled with family and small children
Liked: Cleanliness
Was good until we came back last night from a wedding and lots of undesirable people lurking around at all hours of the night. This morning, as we were getting loaded up to leave, Our truck got broken into and a lot of stuff taken including my hearing aid equipment which is very expensive and all our clothes bags were taken. All my shoes, sunglasses, RX sunglasses etc, all my shoes. No camera to the sides of property only at front. No help with that! Made police report but will likely never see my thousands of equipment lost! Do not stay here. Pay a little more for a better area
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Kara, I'm sorry to hear about your experience. Your feedback is concerning, and we take security very seriously. Our team is dedicated to providing a safe environment, and we encourage guests to report any unusual activity immediately. We recommend reaching out to the management for further assistance and to discuss your concerns in more detail. Thank you for sharing your experience with us.

2/10 Terrible

Devon R

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NO CAMERAS ON THE OUTSIDE OF BUILDING. My brother in laws vehicle was broken into after he loaded his bags and went back to the room to make sure he got everything. Came back and everything was gone. Our sheets were damp still and the carpet was wet and musty smelling. Like it was steam cleaned with dirty stagnant water. DO NOT STAY THERE
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Devon R, Thank you for sharing your experience with us. Guest safety is a top priority, and we will address your concerns internally. We strive to provide a comfortable stay for all our guests and regret to learn of your disappointment. Your feedback will be shared with the team for further improvement.

10/10 Excellent

Candice

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing workers, that were very polite. The property is in an amazing location, where everything is easily accessible. Hotel room was clean and had everything that was needed.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Candice,We are delighted to hear that you enjoyed the service provided by our team and found our location convenient. It's great to know that your room met your expectations in terms of cleanliness and amenities. Your positive feedback is truly appreciated.

10/10 Excellent

RUPESHKUMAR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello RUPESHKUMAR,Thank you for sharing your feedback with us and glad to know that your stay was good. We look forward to welcoming you again soon.

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome and the customer service stood out compared to their competitors. I prefer this location after the great experience!
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Marvin,We are delighted to hear that you had an awesome experience with us and that our customer service exceeded your expectations. It's wonderful to hear that you now prefer our location, and we look forward to welcoming you back for another fantastic stay!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Lisa, We regret to hear that your experience did not meet expectations. Please feel free to contact us with any further details about your stay so we can address any concerns you may have had.

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Liz,We appreciate your feedback and are glad to hear you enjoyed your stay with us. Your comments help us improve our services for future guests. Feel free to contact our management team directly for any further assistance. Thank you for choosing our hotel.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband stayed her staff are amazing and so nice also the breakfast options are great!
Response from Manager on Mar 3, 2024
Hello Christina,We are thrilled to hear that you found our staff to be amazing and enjoyed our breakfast options. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay!

2/10 Terrible

Chelsea

Disliked: Staff & service
Night shift Staff was rude and unaccommodating
Stayed 3 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Chelsea,We apologize for your experience and appreciate your feedback. We encourage guests to contact management directly with any concerns for prompt resolution. Thank you for bringing this to our attention.

6/10 Okay

Jeanette

Traveled with family
The fire alarm went off at 3 Am and it was cold outside where we had to stay for an extended period of time. Toilet kept running.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Jeanette, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with our team for further review and improvements. Thank you for bringing this to our attention.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Max,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 Excellent

frankie

Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello frankie,We are pleased to hear that you had a wonderful stay with us! Our team hopes to welcome you back in the near future for another fantastic experience.

10/10 Excellent

Gloria, pacoima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, comfortable and fully supplied with amenities.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Gloria,Thank you for taking the time to share your positive feedback regarding the cleanliness, comfort, and amenities provided in your room. We strive to ensure that our guests have a pleasant and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

vivian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators down and only rooms on 4th floor
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello vivian, Thank you for sharing your feedback regarding the elevator situation. We apologize for any inconvenience caused during your stay. We always strive to provide the best experience for our guests. We appreciate your understanding and hope to welcome you back in the future for a smoother stay.

2/10 Terrible

Kevin, Rochester

Stayed 1 night in Feb 2024
Response from Manager on Mar 20, 2024
Hello Kevin,We regret to hear about your experience. Please feel free to reach out to us with any details regarding your stay so we can address any concerns you may have had. We strive to provide exceptional service to all our guests and would appreciate the opportunity to make things right.

6/10 Okay

Yvonne

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 7, 2024
Hello Yvonne, Thank you for choosing our hotel for your stay. We appreciate your visit and hope you had a pleasant experience. If there is any specific feedback or concerns you would like to share, please reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Good

Steve

Business traveler
Liked: Cleanliness
Disliked: Staff & service
2 major issues that came up number one is I ask for made service on my second night and they said they would have somebody cleaned my room but nobody showed up. The second issue is it seems anyone just comes off the street and. It's the free breakfast that is there for the paying guests. I think that is totally unacceptable that people come in and mooch free food when they have no right being there in the first place.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Steve,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the housekeeping request. We'll speak with our team to ensure better communication and follow-through in the future. Regarding the breakfast, the hotel aims to provide a welcoming atmosphere for all guests. However, we understand your concern and will assess measures to ensure the exclusive access of paying guests.

2/10 Terrible

Summer

Business traveler
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 2, 2024
Hello Summer,We're sorry to hear that you didn't enjoy your stay with us. We would appreciate it if you could reach out to us directly with your feedback so that we can address any issues you may have encountered. Your satisfaction is important to us, and we would like to make it right.

4/10 Poor

Aleyda

Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Aleyda,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly to discuss any specific concerns you may have had during your time at our hotel. Our team is always ready to address and improve upon any issues that our guests may experience. We hope to have the opportunity to make it up to you in the future.

6/10 Okay

David

Business traveler
Liked: Staff & service
For the price the hotel wasn't bad however there was not housekeeping during the 3 days I was there.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello David, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you may have experienced regarding housekeeping services during your visit. We appreciate your feedback and will use it to improve our services. Please don't hesitate to contact our management for further assistance.

10/10 Excellent

Crystalyn, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Crystalyn,Thank you for taking the time to appreciate our friendly and accommodating staff. We strive to create a welcoming atmosphere for all our guests and we're thrilled to hear that we succeeded during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very helpful
Stayed 4 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Gregory,Thank you for your kind words about our staff! We strive to provide excellent service and assistance to all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Joy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had BED BUGS!!! The staff was also extremely rude and didn’t offer a single apology for the bugs or the inconvenience this caused. The girl at the front desk even threw a live bed bug in her trash can because she didn’t like bugs and couldn’t stand to look at it. I do not recommend!
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Joy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Wayne

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Wayne,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Venessa

Business traveler, Traveled with pets
Disliked: Property conditions & facilities
Rooms need to be renovated, corners of the walls were damaged and needing drywall renovation. Possible mold exposed. Bathroom only provided shampoo and no conditioner.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Venessa,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the condition of the rooms and will bring this to the attention of our management team for further review. Regarding the bathroom amenities, we apologize for any inconvenience caused by the lack of conditioner. We appreciate your input and will consider this when making improvements to our offerings.

10/10 Excellent

marjorie

Stayed 4 nights in Nov 2023
Response from Manager on Jan 9, 2024
Hello marjorie,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience at our hotel. We truly appreciate your positive rating and hope to welcome you back in the future. Please don't hesitate to reach out to us if you have any further comments or suggestions.

8/10 Good

Marquell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Marquell,We appreciate your recent stay with us at our hotel. We hope you had a pleasant experience and enjoyed your time here. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and always strive to improve our guest experiences.

4/10 Poor

Vaibhav

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Vaibhav,We are sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could kindly reach out to our hotel directly with any feedback you may have, so we can address the issues you experienced. We value your opinion and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Dagoberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 7 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Dagoberto,Thank you for sharing your positive experience with us. We're delighted to hear that you would choose to stay with us again. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Eric,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another great stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello James,We are thrilled to hear that you had an exceptional experience during your stay at our hotel. Your satisfaction is our priority, and we appreciate your positive review. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Crystalyn, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a great stay when im here
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Crystalyn,Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you consistently have a wonderful experience at our hotel. We strive to ensure our guests have a memorable stay and we look forward to welcoming you back in the future.

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and kind is very close to my Job and when I don't feel to drive to my place i stay safe and more convenient for me I used to sleep because my health issues overall is great and safe me 1:20 mts drive
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Leslie,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be professional and kind. It's excellent to know that our location is convenient for your work and provides a safe alternative when you don't feel like driving. We hope to have the opportunity to welcome you back in the future for another great experience.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Breeze
Hotel staff was super friendly and the room was clean.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Chris,Thank you for taking the time to share your positive experience with us! We take pride in providing excellent customer service and maintaining a clean environment. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here
Staff very friendly. We always stay here when in Baytown. I do wish there were plugs at the desk for recharging.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Becky,Thank you for your kind words regarding our friendly staff. We appreciate your loyalty as a returning guest. Your feedback regarding the availability of plugs at the desk for recharging is duly noted. We value your input and will take it into consideration to enhance our guests' experiences in the future.

10/10 Excellent

Christopher

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Christopher,Thank you for sharing this review, and we welcome you to visit us again anytime! If you have any further comments or questions, please feel free to reach out to our management team directly.

6/10 Okay

Les, Beaumont

Business traveler
Liked: Cleanliness, staff & service, amenities
Very nice staff and easy check in and out process. The chair in room was worn and leather was torn. Bed was worn out and felt like springs were poking through. Did not get much sleep because of people across the hall making noise and kids screaming.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Les, Thank you for your feedback regarding the staff and check-in/out process. We apologize for any inconvenience caused by the condition of the chair and bed. We appreciate you bringing this to our attention and will address it accordingly. Regarding the noise disturbances, we regret that your stay was not as peaceful as anticipated. We strive to create a serene environment, and we apologize for any disruption caused by other guests. Should you have any further concerns, please don't hesitate to contact our management for further assistance.

10/10 Excellent

Crystalyn, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff. They are so super friendly and try to accommodate all my needs.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Crystalyn,Thank you for taking the time to appreciate our team's exceptional friendliness and dedication to making your stay comfortable. We strive to provide excellent service to all our guests and are delighted that you felt well-taken care of. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Jose,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future.

8/10 Good

Robyn R.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Robyn R.,We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions to share, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to serve you again in the future.

10/10 Excellent

ANN, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal was excellent and professional! We would stay here again
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello ANN,Thank you for the positive feedback! We're delighted to hear that Crystal provided you with excellent and professional service during your stay. We appreciate your loyalty and look forward to welcoming you back in the future.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Quiet and clean!
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Craig,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a pleasant and peaceful experience at our property. Our team takes great pride in maintaining cleanliness and ensuring a tranquil atmosphere for our guests. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Jerry

Business traveler
Liked: Amenities
Great service wonderful staff always clean
Stayed 7 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Jerry,Thank you for your kind words! We're thrilled to hear that you enjoyed our exceptional service and found our staff to be wonderful. Keeping our hotel clean is a top priority, and we're glad you noticed. We greatly appreciate your positive feedback and hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Dear Guest,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 Okay

Gigi

Breakfast had no option but waffle and oatmeal . No other choices like fruit, eggs, meat, or cold cereal etc. The complimentary personal items that are left in room were not enough. Had 1 small and I small bar of soap and shampoo....what happen to the conditioner and lotion?????just saying. I guess it depends on who OWNS them...CANT BE CHEAP!
Stayed 1 night in Nov 2023
Response from Crystal Banks on Dec 7, 2023
Hello,I'm sorry your most recent stay with us was not to your liking, However we do offer 3 different cereals, apples, yogurt, muffins, bread, boiled eggs , juice, coffee, water all along with the waffle and oatmeal. We have lotion and conditioner at the front desk per the guest request. I wish we had known you were in need of these items we would have been more than happy to assist you in any way. Thank you for your feedback and I hope you would return to visit us again in the future.

8/10 Good

Les, Beaumont

Business traveler
Liked: Cleanliness
Place was musty smelling and need cleaning but was not bad to crash and get few hrs sleep.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Les, Thank you for sharing your feedback with us. We appreciate your honest review and will certainly pass along your comments to our housekeeping team. We apologize for any inconvenience caused and assure you that we continuously strive to improve our services. Should you have any further concerns, please feel free to contact our management team directly.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Melissa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.