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Reviews of Best Western Mayport Inn & Suites

2.5 out of 5
Best Western Mayport Inn & Suites
2389 Mayport Road, Atlantic Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 212 out of 621 reviews" "
Rating 8 - Good. 233 out of 621 reviews" "
Rating 6 - Okay. 99 out of 621 reviews" "
Rating 4 - Poor. 45 out of 621 reviews" "
Rating 2 - Terrible. 32 out of 621 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my family
Stayed 2 nights in Apr 2024
Response from Thomas H. on Apr 18, 2024
Hi Troy: thanks for staying with us and for shaing your review. Hope to see you again soon!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas H. on Apr 2, 2024
Brent: thank you for staying with us and for sharing your review. Hope to see you again soon!

8/10 Good

Victoria

Stayed 2 nights in Mar 2024
Response from Thomas H on Apr 15, 2024
Victoria: we appreciate your business as well as the review. Travel safe and often!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western in Mayport was very conveniently located as I visited family who were receiving care at the Mayo Clinic in Jacksonville. The breakfast and staff member, Rosie, were excellent. There were hot eggs, protein, make-your-own waffles and oatmeal every day along with cereals, yogurt, breads, fresh fruit, juice and coffee. I used the fitness room once and that was great (although I couldn't find the remote for the TV). Overall the room was clean and fresh linens were provided. The microwave, coffee maker and refrigerator with a small freezer came in very handy. The hotel could use on-going upgrades and I'd suggest removing carpeting and putting in hard flooring to make things easier to clean. The cost was a bit higher than I would have liked (about $650 for a four night stay for one person), but within the range of other options.
Stayed 5 nights in Mar 2024
Response from Thomas H. on Mar 18, 2024
Linda: thank you for staying with us and for sharing your review. We hope to have another opportunity to serve again. All the very best,

6/10 Okay

Mikiko

Poor insulation of the room that I stayed in room # 127. I could hear Nextdoor conversation /noise so annoying very bad experience.
Stayed 2 nights in Mar 2024
Response from Thomas H. on Mar 12, 2024
Mikiko: thank you for staying with us - we apologize for any inconvenience.

6/10 Okay

Teresa

Traveled with family
This hotel was not in a nice part of town. Barbed wire on the fence around the property. No place to walk the dog. No where to eat nearby. The staff was great especially the woman in the breakfast room. Dogs are allowed for an extra fee.
Stayed 1 night in Mar 2024
Response from Thomas H. on Mar 8, 2024
Teresa: thank you for staying with us and sharing your feedback.

4/10 Poor

Ricky

Traveled with family
Disliked: Cleanliness, amenities
We selected the BW on the beach, for 2 nights at $300. When i got my email with the address it was not the beach. The floors were gross and nasty and stunk. The bath tub had pubic hairs in it. The beds were hard and the head of the be was tilted downward so i had to sleep on the ither end. And to top that off we had a wonderful view of a a homeless person that was living between the motel and the dollar tree, which greeted our morning with popping a squat right out in the open . Needles to say we did not stay the second night.
Stayed 2 nights in Mar 2024
Response from Thomas H. on Mar 5, 2024
Ricky: I apologize for the frustration with your booking and hope that we would have another opportunity to make this up to you. All the best,

10/10 Excellent

Shaun, Gainesville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and peaceful. The location was very convenient for what I needed.
Stayed 1 night in Mar 2024
Response from Thomas H. on Mar 4, 2024
Shaun: thank you for staying with us and for sharing your review. Hope to see you again soon!

8/10 Good

Jamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas H. on Feb 26, 2024
Jamela: thank you for the business and for sharing a review. Hope to see you again real soon!

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfy.
Stayed 1 night in Feb 2024
Response from Thomas H. on Feb 19, 2024
Elisabeth: thank you for staying with us and for sharing your experience. Hope to see you again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Thomas H. on Feb 20, 2024
Hi Cheryl: thank you for choosing to stay with us and for sharing your review. We would love to serve you again should your future travels permit.

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Thomas H. on Mar 20, 2024
Gary: thank you for the business and for sharing your reivew. Hope to see you again in the near future.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value.
Stayed 1 night in Jan 2024
Response from Thomas H. on Feb 4, 2024
James: thank you for staying with us and for sharing your review. We hope to see you again soon!

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Thomas H. on Feb 4, 2024
Edgar: thank you for the business and for sharing your review. Hope to see you again soon!

8/10 Good

Lenora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Thomas H on Jan 19, 2024
Lenora: thank you for staying with us and for sharing your review. We hope to see you again real soon!

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place horrible never had a manager on duty to help and the staff just knew how to say I’m sorry we can’t help call Monday to speak to a manager. I reported animals in the room and bathroom. Do not stay on the place.
Stayed 2 nights in Jan 2024
Response from Thomas H on Jan 14, 2024
Jorge: thank you for providing us feedback on your stay. I apologize we failed to exceed your expectations. Hopefully we will have another opportunity in the future. All the best,

10/10 Excellent

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice for the price.
Stayed 1 night in Jan 2024
Response from Thomas H. on Jan 10, 2024
Cuong: thank you for staying with us and for sharing your review. Hope to see you again in your future travels.

4/10 Poor

RONALD

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Last Stay At This Best Western
My wife and I travel very infrequently, her sister hosted our Thanksgiving Fest there in Atlantic Beach. I've never booked anything using Hotels.com, I have $150.00 worth of your gift cards, so when I made our reservation on line I thought I was reserving the room with my debit card then use the gift cards upon arrival for the partial payment. As we were checking in Robby was on the desk, and stated that our room had already been pre-paid by Hotels.com and I would be unable to use the Hotels.com gift cards at this time. So that was bad enough, but around 9:00 am, 11/24/23, Room 208-B, I was showering, slipped and fell in the tub, on the way down I grabbed the shower curtain, bending the shower rod, the non-skid surface of the bath tub has worn off over time and was smooth to the touch, my back was sore for about a week and it appears that I'm ok, so I'm not considering filing a complaint. My wife was just outside the door when I fell, took photos of the bent rod, absence of grab bar, and the worn down surface bottom of the tub. As we were checking out we advised the maid service about what just happened and appraised BW's desk clerk the same information. If you need to contact me, my phone # (941) 761-4959, email: RMCLEOD8103@gmail.com, sincerely, Ron McLeod
Stayed 2 nights in Nov 2023
Response from Thomas H. on Dec 29, 2023
Hi Ronald: we are working to investigate this further and have immediate plans to update the bathrooms in each guest room to shower enclosures. I am also researching a way we can honor your gift cards and I will follow up with you. Thank you! Thomas Huss

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Thomas H. on Dec 10, 2023
Brandon: thank you for the business and for sharing your review. Have a wonderful Christmas holiday!

8/10 Good

Natalia

Liked: Cleanliness, staff & service
The service was very good. The people that works there are very friendly and helpful. They were always willing to help us.
Stayed 3 nights in Nov 2023
Response from Thomas H. on Nov 29, 2023
Natalia: thank you for your patronage and for sharing your compliments of our staff. We hope to have another opportunity to serve you again soon!

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap hotel
Stayed 1 night in Nov 2023
Response from Thomas H. on Nov 29, 2023
Jacob: thank you for choosing to stay with us and for sharing your review. Hope to see you again real soon!

8/10 Good

Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient to JAX Beach. Id stay there again
Stayed 2 nights in Oct 2023
Response from Thomas H. on Oct 25, 2023
Blaine: thank you for staying with us and for sharing your feedback. Hope to see you again real soon!

4/10 Poor

Tamara

Traveled with family and small children
Disliked: Property conditions & facilities
The carpet in our room had holes in it. The pool you had to go out the hotel and walk around the property to get access to the pool. The staff wasnt very friendly and acted like you were inconvenient for asking how to access the pool. The pool was relaxing and well upkept. The breakfast was a muffin as the oranges in florida was well past ripe. Which was shocking because florida oranges. Would not recommend especially when there are soooo many other hotels in the area.
Stayed 1 night in Oct 2023
Response from Thomas H. on Oct 19, 2023
Hi Tamara: thanks for staying with us. We appreciate your review and will use your feedback to ensure we are providing superior service and quality. Hopefully we will have another opportunity to serve you again soon!

10/10 Excellent

Lavon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Thomas H. on Oct 15, 2023
Hi Lavon: thanks for staying with us and for sharing your review. We appreciate your business and hopefully we'll see you again real soon! Stay safe,

10/10 Excellent

Anton

Liked: Amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Thomas H. on Sep 29, 2023
Hi Anton: thanks for your business and for sharing a review. Hope to see you again soon, until then stay well.

10/10 Excellent

Yolanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff from front desk to the repair man we saw in the hallway. Very clean. Nice landscaping. Pleasant pool.
Stayed 1 night in Sep 2023
Response from Thomas H. on Sep 27, 2023
Hi Yolanda: thank you for your patronage and for the nice compliments. Our staff work hard to provide the very best service and it's nice to hear their efforts didn't go unnoticed. We hope to have another opportunity to serve you again should your future travels permit. Kindest regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Thomas H. on Sep 25, 2023
Thank you for the business and for sharing your review. Travel safe!

4/10 Poor

Shyla

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Thomas H. on Sep 24, 2023
Hi Shyla: thank you for staying with us and for sharing your review. We hope to see you again in the near future. All the best,

2/10 Terrible

andrew

Business traveler, Traveled with pets
Liked: Cleanliness
Disliked: Amenities
Everyone was very friendly. The night before I was to check out, I left my phone in an Uber. The Uber driver returned my phone that same evening around 10:30 pm. The next morning from the time I woke and for the next 4 hours I lost my ability to work or even leave because everything is in my phone. After 4 hours of stress I decided to ask the front desk if they had my phone. It was then the woman working said "oh yes, here is a note from the Uber driver. Then she proceeded to tell my I had 20 minutes to check out. Zero compassion of the problem. Then I found out that not only did the woman at the desk neglect to simply call my room or knock on the door to relay the message, the person that was at the desk the night prior refused to accept the phone from the Uber driver, he never bothered to attempt to inform me that my phone was there. We all know our phones are heavily attached to our lives. I found both employees to have complete disregard for me or the circumstance that caused my a great deal of stress. The woman at the front was equally insensitive to the situation because she had the ability to inform me first thing in the morning. I will never stay at this property again.
Stayed 2 nights in Sep 2023
Response from Thomas H. on Oct 31, 2023
Hi Andrew: I apologize for the inconvenience you experienced. Unfortunately, the Uber driver did not provide your identity when the phone was left which is why the desk personnel was hesitant to accept it. I'm glad you did finally get it and again I sincerely apologize that this was not handled more accurately by all parties. Thank you for the business, we will use this feedback to implement improvements for these types of scenarios moving forward. Wishing you all the very best,

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Thomas H. on Aug 29, 2023
Hi Giacomo: thank you for staying with us and for sharing your review. We hope to be able to serve you again in the future. Stay safe,

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff from check in to housekeeping.. room very comfortable and bed comfortable…
Stayed 1 night in Aug 2023
Response from Thomas H. on Aug 27, 2023
Hi Karen: thank you for choosing to stay with us and for shairng your experience with others. We are delighted to hear you had a comfortable experience and hope to see you again soon! Stay safe and God Bless.

8/10 Good

Michael

The smell of cigarettes in the room was overwhelming. No I didn’t ask for non smoking room because the entire hotel is “non smoking “ (signs posted and clearly stated online) will never stay at a best western again. I can still smell it on my suitcase and clothes I didn’t wear.
Stayed 2 nights in Aug 2023
Response from Thomas H on Aug 25, 2023
Hi Michael: we certainly appreciate your business and always strive to provide a more superior experience than what you have indicated. We are 100% non-smoking and we would have gladly exchanged your room had we known at the time, but at any rate, I hope we will have an opportunity to make this up to you. Thanks again and we wish you all the very best.

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Thomas H. on Aug 22, 2023
Hi Theresa: many thanks for your patronage and for sharing your five-star review. We hope to see you again soon.

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and the ac was blowing cold air!
Stayed 2 nights in Aug 2023
Response from Thomas H. on Aug 21, 2023
Hi Pedro: thank you for staying with us and for sharing your feedback. Glad you were able to keep cool in this extreme heat. Travel safe and call on us again should you return to the area!

10/10 Excellent

Brent, Greenville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family getaway! Something fun for everyone.
Stayed 2 nights in Aug 2023
Response from Thomas H. on Aug 20, 2023
Thank you Brent for chosing to stay with us and for sharing your experience with us. We are delighted that you enjoyed the stay and we are looking forward to seeing you again! All the very best,

4/10 Poor

Eddie

Disliked: Property conditions & facilities
The initial appearance seemed rundown. The hallway was dirty and smelled musty. They were broken blinds. The phone in our room did not work at all.
Stayed 5 nights in Jul 2023
Response from Thomas H. on Jul 13, 2023
Hi Eddie: thank you for your business, I sincerely apoogize that we failed to deliver a more superior experience and hope to have another opportunity to make it up to you. Travel safe!

4/10 Poor

Liz

Traveled with family
Extremely run down, the room had a mildew or musty smell. Loud, could hear through the walls to neighbors easily. Nears in the wall decor, holes in the wall. Do not recommend
Stayed 2 nights in Jul 2023
Response from Thomas H. on Jul 10, 2023
Hi Liz: thank you for the visit, we regret that we failed to meet your expectations. We will certainly investigate to ensure we are offering the highest quality and hopefully we can make this up to you on a future visit. Wish you all the very best,

10/10 Excellent

Huong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It nic
Stayed 1 night in Jun 2023
Response from Thomas H. on Jul 3, 2023
Hi Huong: thank you for your business and for sharing a review. Travel safe and often!

10/10 Excellent

Quavarrius

Traveled with family and small children
Liked: Cleanliness, staff & service
Enjoy the stay, very nice staff
Stayed 2 nights in Jun 2023
Response from Thomas H. on Jun 17, 2023
Hi Quavarrius: it was nice having you stay with us and we are delighted to hear you enjoyed your time with us. Hopefully we will see you again real soon, until then stay safe!

8/10 Good

Brent, Greenville

Traveled with family
Good customer service!
Stayed 2 nights in Jun 2023
Response from Thomas H. on Jun 5, 2023
Brent: we appreciate your patronage and are delighted to hear you were well taken care of. Kind regards,

8/10 Good

Angel, Pooler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Beach, 7 minutes drive. Safe area with restaurants and other things to do
Stayed 1 night in May 2023
Response from Thomas H. on Jun 1, 2023
Angel: thank you for your business and for sharing your feedback. We would love to host you again should your future travel permit. Thanks again!

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
Nasty out dated.
Stayed 3 nights in May 2023
Response from Thomas H. on May 31, 2023
Steven: while we appreciate your business it concerns us that we failed to exceed your expectations. We would hope to have another opportunity to serve you with a more superior experience. Until then, wishing you all the very best.

8/10 Good

Muhammad

Stayed 1 night in May 2023
Response from Thomas H. on Jun 17, 2023
Hi Muhammad: thank you for your business and for sharing a review. Please call on us again should your future travels permit. Best regards,

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When checking in we were greeted by employee Named Bobby he was friendly curious and made check-in a breeze.
Stayed 3 nights in May 2023
Response from Thomas H. on May 23, 2023
Hi Lillian: thank you for staying with us and for sharing your feedback. Bobby will be delighted to know that his efforts to provide stellar customer service are appreciated. Hope to see you again in the near future! Thomas H.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Thomas Huss on May 18, 2023
Hi Patrick: thank you for staying here with us and for sharing your feedback. We would love to host you again should your future travels permit. Stay safe, Thomas H.

8/10 Good

Ronald J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet & easy to find
Stayed 2 nights in Apr 2023
Response from Thomas H on Apr 30, 2023
Ronald: thank you for your business and for sharing your review. Hope to see you again in the near future, until then stay safe.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible smell in the room
Stayed 1 night in Mar 2023
Response from Thomas H. on Mar 30, 2023
Thank you for staying at our property. We will certainly investigate the irritant issue and appreciate the feedback. Hope to see you again soon.

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, property conditions & facilities
the room had a very strong odor, they tried to spray, did not mask the odr staff was unresponsive
Stayed 2 nights in Mar 2023

8/10 Good

Catie

Stayed 1 night in Mar 2023
Response from Thomas H. on Apr 3, 2023
Hi Catie: thank you for choosing our hotel and for leaving a review. We hope to see you again soon, until then stay safe and well!

4/10 Poor

Andrea

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never again!
The floor was so dirty your feet turned black. The kids spilled water and when I dried it up the entire towel was brown and the employees claimed the carpets were cleaned. Obviously not. Workers in breakfast area very rude! Lots of homeless wondering through the parking lot. Phone absolutely disgusting! Curtains broken, lights broken.
Stayed 2 nights in Mar 2023
Response from Thomas H. on Mar 11, 2023
Andrea: I sincerely apologize for the less than stellar experience. We will be using your feedback to ensure that we are offering the best service possible. We would hope to have an opportunity to make this up to you in the future. Again, I apologize and wish you the best!