Ratings based on 337 Verified Reviews

3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, GA

Not plush, but all we needed...

Posted Nov 1, 2017
Pros: It had been updated and the room was clean and spacious. A comfortable chair with ottoman, a desk, refrigerator and microwave and laminate floor...
Cons: The girl at the front desk was hard to understand.
Location: On a busy highway, fast foods and convenience shopping were abundant.
Sometimes when we travel, it's for pleasure. This time it was for an appointment at the Mayo Clinic. All we needed was a clean, comfortable room in which to spend the night. That is what we found at the Best Western, Mayport.
Comment from Hotel Management
Nov 1, 2017 by Thomas Huss, Hotel Management
Sylvia: thank you for staying with us and for sharing your feedback. We would certainly love to have you return should you be visiting Mayo again. All the very best, Thomas
5 out of 5
by Donald

Very nice hotel.

Posted Oct 23, 2017 on Hotels
Very nice hotel. Looks new or recently remodeled. Rooms are huge! Great breakfast.
Comment from Hotel Management
Oct 25, 2017 by Thomas Huss, Hotel Management
Donald: thank you for your business and for leaving us a five-star review regarding your stay. We appreciate the complements and hope to see you again soon! Thanks again, Thomas Huss
4 out of 5
by Joanne

One night 1/2 hour from airport

Posted Oct 19, 2017 on Hotels
Hotel was fine in spite of construction in the lobby. No noise in the room. Basic, roomy, fine. Good breakfast.
Comment from Hotel Management
Oct 22, 2017 by Thomas Huss, Hotel Management
Joanne: thank you for the opportunity to serve you and for sharing your feedback regarding your stay. Please call on us again in your future travel to the area. Best regards, Thomas H
5 out of 5
by Ethan

Great place to stay in Mayport.

Posted Oct 18, 2017 on Hotels
This hotel and staff is very nice. They have renovated the rooms and lobby with modern style and comfort. The staff was very welcoming and attentive. Would not hesitate to stay here again.
Comment from Hotel Management
Oct 22, 2017 by Thomas Huss, Hotel Management
Ethan: thank you very much for your business and for the five star review. We are delighted to hear you enjoyed your stay. We appreciate the compliments and we will look forward to having you stay again in the near future. Travel safe, Thomas H.
3 out of 5
by A verified traveler

Not great but not horrible

Posted Oct 17, 2017 on Hotels
The lobby was being renovated during our stay but we knew that in advance so it was fine. Was kind of surprised at two typos on a typed sign displayed regarding renovations. Check-in was a breeze. I cannot comment about breakfast because I never made it down in time since it ended at 9 a.m., which is way too early in my opinion. 10 a.m. would have been more reasonable. Housekeeping staff was friendly and helpful. The rooms were recently upgraded and were very nice. Two things about the room disappointed me. One major complaint is that the bed was way too soft for me. One side of the mattress was way lower than the other side and I kept rolling into the "valley." Not comfortable at all. The other issue is that there were only two small drawers for clothing when there was plenty of room for a larger dresser. One other issue I might mention is that the pool was not very clean. I was there for 4 days and it never looked like it was cleaned during that time. However, the lounge chairs by the pool were so incredibly comfortable I actually thought about sleeping on one of those instead of the bed in my room!
Comment from Hotel Management
Oct 24, 2017 by Thomas Huss, Hotel Management
We value your business and appreciate your feedback. All of the mattresses are new Serta Executive Plush so I will ensure that our engineer has a look because there may be a problem with the bed base or base boards which provide the support for the box spring and mattress. I apologize that you encountered a less than perfect stay and hopefully we will have another opportunity in the future to make it all up to you. Sincerely, Thomas H.
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Vacation

Posted Oct 6, 2017
Not a bad place but had remodeling going on. Will probably stay here again..
Comment from Hotel Management
Oct 8, 2017 by Thomas H., Hotel Management
Jennifer: thank you for choosing to stay with us and for leaving us feedback. The renovations of our common areas will be completed within the coming weeks. We are sure you will enjoy the new upgrades and enhancements during your next visit. See you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Nice hotel and very nice people who work there.

Posted Sep 23, 2017
Pros: Quiet clean
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Comment from Hotel Management
Sep 23, 2017 by Thomas, Hotel Management
jim: thank you for your business and for leaving us a review.
1 out of 5
by benoit

Posted Sep 21, 2017 on Hotels
Comment from Hotel Management
Sep 23, 2017 by Dear Guest, Hotel Management
benoit: I think you made a mistake based on the comments made to me. If there was a problem with your stay we would love the opportunity to make things right. Hope to see you again! Thomas
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

It is a nice hotel for stay, staff is so friendly

Posted Sep 12, 2017
Pros: We were satisfied with everything.
Location: Good location, quiet place, easy to park, close to the beautiful beach and restaurant by car.
Nice, clean room, friendly staff, easy to park and close to the beach (recommend to go to the Kathryn Abbey Hanna Park beach) if you want to eat a good pizza then go the Bongiorno's Philly Steak Shop Pizza place across the street
Comment from Hotel Management
Sep 23, 2017 by Thomas, Hotel Management
Alex: thank you for choosing to stay with us and for leaving your review. Hopefully we will have another opportunity to serve you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel, staff are wonderful

Posted Sep 7, 2017
Really enjoyed the stay. Great value, rooms are very spacious with modern decor and high definition tv package. The staff were all wonderful and made the stay very enjoyable.
Comment from Hotel Management
Sep 7, 2017 by Tomas, Hotel Management
Thank you for choosing to stay with us and for leaving your review. We are delighted to hear you enjoyed your stay and appreciate the compliments. Travel safe and often, Sincerely - Thomas Huss