Ratings based on 529 Verified Reviews

3.5 out of 5
76% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from washington dc

The staff bad, the room fine

Posted Oct 28, 2017
The front desk called us no fewer than 5 times the day we were checking in to tell us we absolutely had to pick up the room key and check in before 10:30pm, even though we were landing in SAN at 8pm and going straight to an event. They called over and over as we were getting off the plane and struggling with bags, to tell us to go straight there or we risk having a room, making everything much more stressful. Then, they told us to pick up our key AT ANOTHER LOCATION. We had to add an errand to our trip because of them. I’ve never in 30 years had a hotel demand that I stop what I’m doing and go check in at their convenience - maybe that’s just me? If that doesn’t offend you - the next morning we were awakened at 7:30AM by people screaming right outside our door. I thought it was bad neighbors so I opened the door to quiet them and found that it was the hotel staff. They were yelling back and forth right outside people’s doors at 7:30am. I asked them to be quiet and they said they didn’t speak English. Other than the terrible people, the room itself was fine. They have coffee makers but not coffee, that was unfortunate.
Comment from Hotel Management
Oct 30, 2017 by Jim, Hotel Management
I apologize, especially since it is not our policy. We are not open 24 hours, but we do have personnel that will come over when they are called to check in a guest. I will find out what happened and make certain this does not occur again. I am very sorry.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great location right on the beach boardwalk

Posted Oct 21, 2017
Pros: Location.
Cons: Servvice and amenities could be improved.
Location: On the beach- lots to do.
This is a clean, nice no frills hotel. Has a small kitchenette which is great for families, but not well outfitted. (Took 3 days to get a sponge and dish soap. No dish towels, limited silverware, etc.) Parking can be an issue as it is only public parking available. Overall though a good value for the money.
Comment from Hotel Management
Oct 25, 2017 by Jim, Hotel Management
Thank you for your comments. I wish I would have known about your issue the first day so that it would have been taken care of immediately. I hope you will stay with us again.
3 out of 5
Recommended
for Couples
by A verified traveler from Phoenix, AZ

clean, great location

Posted Oct 10, 2017
Pros: location to the beach
Cons: bathroom vanity
Location: the beach close, restaurants & local bar's close
Slept great, very clean, friendly staff. The bathroom really needed some shelves or some type of counter. Really no place to set toiletries on. Other than that the place was great
Comment from Hotel Management
Oct 16, 2017 by Jim, Hotel Management
Thank you for your comments. They really help assist us in making the necessary changes to make our guests happier.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, IL

Posted Oct 1, 2017
The front dedk staff was wonderful and location was amazing! We are planning another trip next year and will be staying with you all again! Thanks for a great trip and wonderful customer service!
Comment from Hotel Management
Oct 4, 2017 by Jim, Hotel Management
That's Fantastic! We look forward to your return next year!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Location, location, location!

Posted Sep 10, 2017
You can't beat the location! Just a few steps to the stairs down to Pacific Beach. The rooms are nicely renovated, great bathrooms with clean, spacious showers. My only complaint is that it was quite noisey throughout the night and early morning, and the rooms were very bright at sunrise because of the wooden shutters. Would recommend to anyone! Pleased with our stay!
Comment from Hotel Management
Sep 14, 2017 by Jim, Hotel Management
Thank you for your comments. I am wondering if the shutters were not facing the correct direction. There is a significant difference depending on the way the shutters are closed. Please, the next time you stay with us, please let us know at the reception and we'll send someone to take care of the noise. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Sep 3, 2017
Good hotel on the beach and close to everything in Pacific Beach. They have recently updated the rooms and added air conditioning. Rooms have a fridge and microwave which is convenient. Continental breakfast is just juice, coffee and a few pastries
Comment from Hotel Management
Sep 3, 2017 by Jim, Hotel Management
Thank you for your comments. I hope you will stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Was a nice stay.

Posted Aug 27, 2017
Office staff friendly, remodeled but detail is sloppy job. In my kitchen unit you have to bring a really heavy chair from kitchen to desk in main room in order to sit at the desk. When I asked front desk thats what he told me I have to do. I just had recent back surgery and can not lift.I said to him really no chair for the living room desk? He just shrugged his shoulders. I brought dish soap and a sauce pan and skillet. Theres a two burner stove and no pans or dish soap. Also a coffee pot but no coffee. The bathroom is big and newly remodeled but in the window is black mildew. The parking pass they give you is for the sister hotel a long block away. You are lucky if you find street parking at the hotel. We were lucky enough to find close spots all 3 nights. The air conditioner was very nice. Your steps away from the beach which made it nice.
Comment from Hotel Management
Aug 30, 2017 by Jim, Hotel Management
I do wish your situation would have been brought to me personally. I would have made certain that you would have had a better option for your desk. We are working on the other details you mentioned, and hope very much that you will stay with us again.
5 out of 5
by Cynthia

Posted Aug 24, 2017 on Hotels
The room had just been renovated. Everything was clean and nice. Parking was the only issue, but we made out okay. I loved the area - so close to the beach, but not in the middle of the confusion. The restaurants were within easy walking distance.
Comment from Hotel Management
Aug 30, 2017
Parking can be an issue at times. Luckily, we do offer complimentary spaces for your vehicle at our sister properties. Thank you for your comments, and for staying with us!
4 out of 5
by A verified traveler

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017
Thank you for staying with us! I hope we will see you again soon.
5 out of 5
by Joey

Reviews don't do it Justice. 5 star!

Posted Aug 14, 2017 on Hotels
Honesty when I pulled up to this hotel I was skeptical. The lobby needed a sprucing, and I wasn't greeted by anyone. I waited a few minutes and was met by staff, they were very friendly and helpful. I walked over to my room, being very hesitant, but as soon as I walked into my room, I was very impressed. The room was very clean and looks just like the photos online. The bathroom was phenomenal and brand new. Can't rant enough about how clean and nice this room was. The reviews on the websites don't justify this hotel. Easily a 10 out 10. It looks like they are refurbishing this hotel and looks like they have a strong future.
Comment from Hotel Management
Aug 15, 2017
Thank you for giving us a chance! We are also thankful for your nice review. We did just complete an overdue renovation, and will be following up with some exterior work later this year.