Ratings based on 486 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Dec 10, 2017
Very nice clean hotel Right by the ocean Beautiful within excellent staff
Comment from Hotel Management
Dec 11, 2017 by J.Cook , Hotel Management
Thank you for staying with us! We appreciate your feedback!
2 out of 5
by A verified traveler from Delray Beach, FL

Overpriced, nothing special, beware the resort fee

Posted Nov 26, 2017
Pros: Front desk personnel and other hotel staff we ran into were very pleasant. The ocean view was a treat.
Cons: See above paragraph beginning with "Can't recommend.'' And be aware of the ''resort fee.''
Location: Check your car navigation system for Ponte Vedra and Jacksonville. Or ask the concierge.
Can't recommend the Ponte Vedra Inn and Club, at least the room we were in.at the so-called Summer House. We were free-"upgraded" to a suite there. Delighted till we got into the room. Nice view of the ocean but: the unmistakably musty smell of a several-decades-old room with the original carpeting . . . .virtually no wi-fi (one bar if you stand in one corner) . . several TV channels were unavailable . . . . and it's just old and dim and not well-remodeled, if it's ever been remodeled at all. Worst of all, we reserved through Expedia for three-hundred bucks, assuming that covered everything. Evidently not: The hotel added a chunky little thirty-two smacker "resort fee" at checkout. It's not the money; it's the principle of the thing. Now whenever we make a hotel reservation we have to make sure there's no ''resort fee"? Really?
Comment from Hotel Management
Nov 30, 2017 by J.Cook, Hotel Management
Thank you for your recent visit to the Ponte Vedra Inn & Club. We have reviewed your comments regarding your stay and appreciate you taking a moment to share your thoughts with us. It is certainly our goal to meet and exceed the expectations of all our guests and your feedback is an important part of this process. Allow us to apologize for the shortcomings you experienced with your suite and the addition of the noted resort fee. Our staff takes great pride in providing top-notch facilities and the highest levels of customer service, and we are disappointed that we failed to do so during your stay. As we responded in your previous review, we have discussed your visit with our management team to ensure the issues you’ve noted are researched and improved upon. Again, thank you for taking the time to share your thoughts with us. We hope we will have the opportunity to welcome you back to the Ponte Vedra Inn & Club for a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Slice of heaven

Posted Nov 20, 2017
We had the most wonderful time! The place is beautiful loved the patios. Everyone was great and very accommodating. The restaurants were good! I highly recommend staying here. Definitely top notch
Comment from Hotel Management
Nov 21, 2017 by J.Cook, Hotel Management
Thank you for visiting the Ponte Vedra Inn & Club! We're glad you enjoyed your stay! Thank you for your feedback and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Good hotel...staff friendly..grounds nice and maintained well...nice pool
Comment from Hotel Management
Nov 20, 2017 by J.Cook, Hotel Management
Thanks for staying with us! We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Missoula, Mt

Great Resort, Excellent Staff

Posted Nov 6, 2017
Everyone at Ponte Verda goes out of their way to be helpful and friendly. The resort has everything, great beaches, excellent restaurants, exercise facilities including a beautiful lab pool...adults only, which is appreciated. The rooms are wonderful....I highly recommend!
Comment from Hotel Management
Nov 6, 2017 by J.Cook , Hotel Management
Thank you for staying with us! We appreciate your feedback and we are pleased to hear that you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from dAllas texas

Loved the view

Posted Nov 2, 2017
The beach was so beautiful from my room !! The view was nice great customer service . I really enjoyed my stay an was very happy with my room
Comment from Hotel Management
Nov 3, 2017 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2017
Everything was excellent! All staff, facilities, etc. I look forward to coming back again sometime soon!
Comment from Hotel Management
Oct 30, 2017 by Jcook, Hotel Management
Thank you for your feedback! We appreciate you staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Oustanding location, the Ocean is practically within an arm reach from the room,the room comfort and clealiness gets 5 stars, the staff are so eager to please and hold nothing back to make sure the stay is pleasent as it can be.
Comment from Hotel Management
Oct 19, 2017 by J.Cook, Hotel Management
Thank you for your feedback! We appreciate you staying with us and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

restful

Posted Oct 13, 2017
Very relaxing place to stay. From the ocean to the beautiful golf course. Would love to return.
Comment from Hotel Management
Oct 13, 2017 by J.Cook , Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Posted Oct 8, 2017
Safe and great hotel location; on/close to the beach as well as near great restaurants.
Comment from Hotel Management
Oct 11, 2017 by J.Cook, Hotel Management
Thank you for your feedback! We're glad you enjoyed your stay and hope to see you again soon.