Deluxe Room, 1 King Bed, In-room Hot Tub, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Reviews of Quality Inn & Suites Hermosa Beach

2.5 out of 5
Quality Inn & Suites Hermosa Beach
901 Aviation Blvd, Hermosa Beach, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 383 out of 1012 reviews" "
Rating 8 - Good. 390 out of 1012 reviews" "
Rating 6 - Okay. 155 out of 1012 reviews" "
Rating 4 - Poor. 50 out of 1012 reviews" "
Rating 2 - Terrible. 34 out of 1012 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Urbana

Traveled with family
Liked: Staff & service
Good area. Towels were dirty/stained. No towels in the hot tub area, was inconvenient. My shower tub drain was partially plugged, water would take long to drain. Good size room. Breakfast needed more variety.
Stayed 2 nights in Mar 2024

4/10 Poor

Ann

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not have ANY room service for 4 nights. The toilet flush caused a terribly whining loud noise for several minutes after flushing (after 2 nights we complained and maintenance did fix it, pretty much), the condition of the property is quite low end (bathrooms especially with dirty grout and tiles), and it was almost impossible to get service at the front desk-no one in attendance. We chose the hotel for proximity to my son’s hkme and tgat worked out well for us.
Stayed 4 nights in Mar 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024

10/10 Excellent

RAUL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view
Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and nalcony
Stayed 2 nights in Mar 2024

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is absolutely disgusting, DO NOT STAY. Stains on the sheets, mould in the bathroom, suspicious splatter all over the curtains, the room smelled like years of cigarettes masked with cleaning product…absolutely horrific. We checked in, walked to our room and immediately checked out. The reception staff didn’t even question us about leaving, so this obviously happens a lot. This place needs demolishing and building from the ground up. Avoid at all costs.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Dear Adam,Thanks for taking the time to provide us with your candid feedback. On behalf of our entire team, I would like to apologize for the experience you had during your visit. This is definitely not the norm. We will share your feedback with our team to ensure that these issues are promptly addressed. Thanks again for your feedback and we hope for the opportunity to properly host you in the future.Best,Harrison HQuality Inn & Suites, Hermosa Beach

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very nice staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Aura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view. Helpful staff.
Stayed 3 nights in Mar 2024

6/10 Okay

kurt

Very tired facility needs updating
Stayed 2 nights in Mar 2024

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A decent place for a quick stay. 10min walk to beach. Was able to see the ocean from our deck. Breakfast was bare minimum and the hotel itself is old looking. Room was clean, beds pretty ok. Front desk person very nice and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Mirjam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a practical stay for a short trip. Lovely big outdoor hot tub (no pool), rooms were spacious and beds comfy. Room had a musty smell but not unbearable. You pay for what you get and for the price we got a good stay with a good location…15 min walk to beach and shops right outside hotel steps. Very helpful staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024

6/10 Okay

Samuel

Traveled with family
Charged for parking at checkout, no parking pass provided i feel like this was just an extra charge at the end. Parking was never an issue and they didn't ask about it until checkout. Toilet made noise, elevator didn't work.
Stayed 4 nights in Feb 2024

2/10 Terrible

Julie

Stayed 2 nights in Feb 2024

6/10 Okay

Isaiah

Stayed 3 nights in Feb 2024

8/10 Good

Aaron, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service
Pretty convenient access to the beach. Lots of food options close (within walking distance), grocery, 5 below. In-room jacuzzi worked flawlessly. Rooms could use some updating but overall were clean. Would stay at this property again.
Stayed 5 nights in Feb 2024

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Everything was good only bad thing was there was no hot water for the two days that I was there.
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn, St Augustine

Liked: Staff & service, amenities, property conditions & facilities
Room was great, location was great. Room was a little dirty but not disgusting. The outside was immaculate. The pool is very small, not really for sunbathing, more for a swim workout. You can hear the ocean from the hotel at night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Erik Aniseto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was actually way above our expectations- the rooms are extremely spacious, very clean, and all amenities we could think of were provided. Thank you!!
Stayed 1 night in Feb 2024

6/10 Okay

Zouhrab

Stayed 6 nights in Jan 2024

2/10 Terrible

Tuiara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, room is clean, everything works. Keep in mind that for parking paid $10. The only thing that spoiled the stay was the neighbors who were fighting all night.
Stayed 1 night in Jan 2024

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice and clean
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Stayed 2 nights in Dec 2023

10/10 Excellent

Luis

Stayed 1 night in Dec 2023

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Kanako

Stayed 1 night in Dec 2023

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Internet barely worked, network tv stations wouldn't work, remote barely worked, hallways had wallpaper stapled and walls were dirty.
Stayed 1 night in Dec 2023

8/10 Good

Cristina Leon

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

geoffrey

Stayed 1 night in Dec 2023

6/10 Okay

Ed

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Property is very run down. Bed was clean and comfortable. Room smelled like mildew. Property is not being kept up.
Stayed 1 night in Dec 2023

6/10 Okay

Megan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

kimberly

Traveled with family
Liked: Cleanliness
They advertise hot breakfast and free parking but it’s 10.00 to park. The breakfast was a cold breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Kassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel needs a remodel.
Stayed 1 night in Dec 2023

10/10 Excellent

greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel I’ve stayed at. All the staff are so lovely and accommodating. Will be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Estefany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

LaDawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Although it’s an older hotel, it was still in semi-decent shape. The bed was comfy. The room was spacious. The staff were excellent. The provided breakfast was adequate but what made it better was the staff that oversaw the food. So friendly and helpful! Everyone always greeted us with a smile. There’s also an amazing cafe just up the street called Ocean Diner. And then there’s Hermosa Beach just a short walk away with lots of shopping.
Stayed 3 nights in Nov 2023

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very helpful and friendly. The hotel itself was in dire need of a update. Our room was large and the bed was comfortable, however, the curtain had a large hole in it, the furniture was dated and needed to be replaced. The shower curtain rod was corroded and dirty and there was some mold in the bath tub. The hotel location was good. Overall the hotel was adequate but not great.
Stayed 9 nights in Nov 2023

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Room is large and very clean. Location is prime for walkability. Great place to stay.
Stayed 2 nights in Nov 2023