Ratings based on 587 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from gainesville FL

Great hotel for kids and parents

Posted Aug 18, 2017
Overall very great stay, the shuttle to the beach and the beach club are awesome. Enjoyable with young kids. Only disappointment was that my iPhone would just not work in the room, no texting, no call and no email which was concerning to be able to communicate especially with a young child in the room. The front desk was useless and told me that I was the first person to complain. I was disappointed that they didn't even offer to try another location. But I'll give them another chance in the future.
Comment from Hotel Management
Aug 20, 2017 by Resident Manager, Hotel Management
Dear Nathy373, Thank you for reviewing your stay. We are pleased to read how happy you were with your overall stay. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Brian Vahey Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Very nice...we really enjoyed it. The beach club was especially nice
Comment from Hotel Management
Jul 23, 2017 by Resident Manager, Hotel Management
Dear Kate, Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that the beach club made for a memorable experience. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Brian Vahey Resident Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, FL

Night before a beach triathlon in July.

Posted Jul 16, 2017
Pros: Cost, location, ambiance, property.
Cons: Villa elevators and prompt clean up of room service leftovers on ground outside doors.
Well manicured huge property and beautiful main building, and not far from local food and shopping. We stayed in a villa but unfortunately got the 3rd floor, making it inconvenient with our bicycles (we didn't know there was more than one floor to the villas). Elevator was at far end of building and although not too slow, it was extremely hot and clearly not well ventilated if at all. The afternoon we checked in there were used room service trays and dirty drink glasses outside a few nearby room doors. They were still there the next morning and again in early afternoon upon our return, but now partially spilled over with ants. The complimentary drinks were a plus and encouraged us to explore the bar which was very nice. Room was spacious, beautiful and comfortable with a great view, with a partially equipped kitchen. We would stay here again. They did allow a one hour late checkout without any hassles which was great. One other item was our two room villa suite a/c - it only cooled the living room so the attached bedroom wouldn't cool without propping the connecting door open (it closed automatically).
Comment from Hotel Management
Jul 18, 2017 by Resident Manager, Hotel Management
Dear Joe, Thank you for reviewing your stay. We are pleased to read how happy you were with your spacious room and great location. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Brian Vahey Resident Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Accomodating Staff, Disappointing Condition

Posted Jul 14, 2017
Pros: Hotel staff was very considerate.
Cons: Coordination between golf course and hotel. Was told they are two entirely different entities.
Broken screen. Two half filled wine glasses sat outside my front door my entire stay. Broken bathroom vanity exposing plumbing. Addressed concerns to hotel staff and was dealt appropriately with considerate concessions. Played golf as a single. Not allowed to go off in front of 3 groups ahead of me. Finished round in 2 hrs 30 minutes due to having to play through. Discovered a twosome walking in front of the 3 groups. Worst golf outing I've ever experienced. Talked to golf pro in hotel. He smiled and nodded "sorry".
Comment from Hotel Management
Jul 18, 2017 by Resident Manager, Hotel Management
Dear Ray, Thank you for your reviewing our hotel. Please accept our apology for the maintenance issues in your room. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Brian Vahey Resident Manager
5 out of 5
Recommended
for Families
by A verified traveler

beautiful resort with many pools

Posted Jul 3, 2017
Pros: shuttle to the beach with access to the resort pool, several restaurants in the hotel and across the street
Location: shopping center with restaurants, beach, St. Augustine
beautiful resort, many pools, shuttle to the beach, staff accommodating and friendly, condo perfect for a family with kids
Comment from Hotel Management
Jul 5, 2017 by Manager, Hotel Management
Dear Guest, We appreciate the review. Thank you for highlighting the pros of your stay, and describing the location. We are pleased to know you enjoyed everything! Brian Vahey Resident Manager
2 out of 5
by A verified traveler

old hotel

Posted Jun 29, 2017
stayed at the "villa" rooms,,, toilet drained continuously, outlet near bed not working,, had to unplug lamo to use outlet. over-rated for the price.
Comment from Hotel Management
Jul 31, 2017 by Resident Manager, Hotel Management
Thank you for sharing your feedback and for staying with us. We would like to apologize for the plumbing issues you experienced. We appreciate you letting us know and so sorry this was not able to be addressed while you were still with us. We hope to welcome you back and have the chance to provide you better accommodations. Thanks again for being our guest. Regards, Brian Vahey Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great all around resort

Posted May 31, 2017
Great overall resort that caters to family and work
Comment from Hotel Management
Jun 9, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to share your recent experience with us. We are so thrilled to read that you enjoyed your overall stay. We look forward to welcoming you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice landscape, dated rooms

Posted May 24, 2017
The grounds are beautiful and I heard the main building was recently redone. I stayed in the villas and it felt a little like a motel. Small rooms, felt dated, and had some mosquitos. Though the bugs were expected since it's near a lagoon
Comment from Hotel Management
Jun 9, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to share your honest and valuable feedback with us. While we are pleased to read that you enjoyed our beautiful property, we're disappointed that your overall stay did not exceed your expectations. We would love the opportunity to improve upon your experience on a future visit.
5 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017 by Brittany, Hotel Management
Thank you for sharing your rating with us. We are pleased to learn that you had a 5-star experience and look forward to welcoming you again for another memorable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Business trip with family

Posted Apr 22, 2017
Pros: I like the location and proximity to shopping and the beach and golf courses.
Location: This is near Publix and one of the best I have seen as well as great restaurants like the Aqua Grill. It is near the beach.
I had a great stay and the family was able to enjoy has well and had plenty to do in and around the hotel.
Comment from Hotel Management
Apr 27, 2017 by Vicky V, Guest Relations Manager , Hotel Management
Thank you for taking the time to share your feedback with us, Eric! We are thrilled to read that you enjoyed our location and close proximity to local attractions and amenities. We look forward to welcoming you and your family again for another fantastic stay.