Ratings based on 1,057 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Fantastic buffet breakfast and overall a pleasant experience
Comment from Hotel Management
Sep 17, 2017 by Prateek Kumar, Hotel Management
We are pleased to know you had a pleasant stay with us. We hope that we will have the great pleasure of hosting you again in the future!
4 out of 5
Recommended
for Couples
by A verified traveler from Newport NSW

Nice hotel, Friendly staff, very helpful.

Posted Sep 10, 2017
Pros: Unique in appearance and the staff very friendly and helpful. Plenty of choices for breakfast and the last night dined at one of the restaurants.
Cons: The bed was too hard and no kettle in the room even though tea sachets supplied. Coffe machine, if you like yuppy pods of coffee.
Location: Fairly central, and a shuttle bus to take you to Malls etc. to connect with Hop on/off buses.
First time in Dubai, so did not quite know what to expect. Much busier than expected, so much construction and roadworks going on, so made it a bit difficult getting around, and taking photos. Though Buildings amazing, heights and designs something to be marvelled at. Only had two full days to take it all in, but the heat did get a bit oppressive and was happy to take a break in the Shopping malls.
Comment from Hotel Management
Sep 12, 2017 by Prateek Kumar, Hotel Management
What a true delight to know that your recent with us was over the top! Thank you very much for sharing your valuable feedback and we hope that we may have the opportunity to delectably welcome you back again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to DFC

Posted Sep 4, 2017
Great stay with the family, I would stay there again. The staff are great and helpful. The room service food is ok. Overall it's a great hotel with a great value for your money. Thanks
Comment from Hotel Management
Sep 5, 2017 by Prateek Kumar, Hotel Management
Dear Anonymous, We are glad you enjoyed your recent stay, and you received excellent service throughout your stay here. Your kind words are greatly appreciated and we are delighted that we were able to provide you with an amazing experience. We look forward to welcoming you back in the future. Best regards, Prateek Kumar
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

nice hotel, close to the metro

Posted Aug 29, 2017
Pros: proximity to the metro station
Cons: I think cleanliness could improve, good swimming pool but kids found hair floating and a room card on pool floor
Location: excellent location for down town Dubai, close to Dubai Mall.
brilliant staff, breakfast was good. rooms slightly dated,
Comment from Hotel Management
Aug 30, 2017 by Prateek Kumar, Hotel Management
Dear Nuhu, We are happy to know you had a pleasant stay with us, Nuhu. Please rest assured that your feedback regarding the room has been shared to the relevant department for improvement. We look forward to welcoming you back soon! Best Regards, Prateek Kumar
1 out of 5
by A verified traveler

Bad

Posted Aug 23, 2017
Very very very very very very very very very very very very very very very very bad hotel and staff
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

nice hotel, clean, excellent service.

Posted Jul 22, 2017
free shuttle to dubai mall. club lounge service great
Comment from Hotel Management
Aug 28, 2017 by Prateek Kumar, Hotel Management
Dear Marjorie, Thank you for your rating of 5 stars, Marjorie, We look forward to welcoming you back soon! Best Regards, Prateek Kumar
4 out of 5
by A verified traveler from Bahrain

Pleasing

Posted Jul 16, 2017
Pros: Hygiene, and staff
Cons: change Thai restaurant location, the one down the floors hall
Location: It's in the downtown, close to many restaurants, cafes, supermarkets, and shops.
Very nice hotel in the downtown, close to many restaurants as it's in the downtown. Well known brand and recommended for families. The staff is so friendly and professional, so welcoming, at your serve, and always smiling. The housekeeping is Excellent, the room is always clean and smell fresh. recommended for families or people who look for pleasing stay. it's a 5 stars hotel but not a fancy one, so people who looking for spectacular and extraordinary hotel, this is simply not the one.
Comment from Hotel Management
Jul 18, 2017 by Dusit Team, Hotel Management
We thank you for your kind words of appreciation M3 . To welcome you back in the near future would be our true pleasure. Warmest regards, Prateek Kumar
3 out of 5
Recommended
for Everyone
by A verified traveler from KSA

Peaceful. Wonderful food.

Posted Jul 9, 2017
Good to excellent hotel. Lovely Thai ambience. Peaceful, quiet, gentle. Rooms clean & welcoming. Gym small. Pool pleasant though often noisy & many ppl floating and bobbing around in life jackets shouting splashing jumping around. Better early morning. HK staff are attentive & quick to respond. Staff constantly asking for positive feedback on TripAdvisor. Lovely quiet peaceful & tranquil hotel. Nice. Good for rest. Close to malls, cinema, and shops.
Comment from Hotel Management
Jul 18, 2017 by Dusit Thani Team, Hotel Management
We thank you for your kind words of appreciation DW . To welcome you back in the near future would be our true pleasure. Warmest regards, Prateek Kumar
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent Hotel

Posted Jul 9, 2017
Wonderful experience and stay at this hotel, all staff were amazing and rooms very clean and with great views. Definitely recommend this hotel!
Comment from Hotel Management
Aug 27, 2017 by Prateek Kumar, Hotel Management
Dear Liz, We are very pleased to know that you enjoyed our service provided by our staff. We hope to welcome you back in the future. Warmest Regards, Prateek Kumar
1 out of 5
by A verified traveler from Riyadh

You Can do batter

Posted Jul 8, 2017
Going to and getting out of the hotel is very hard if you are driving. They damaged my passport with some spilled ink. The room 716 is facing a main street and meteor train, like living in the middle of the street. The furniture and carpet are old and damaged. The main bedroom have a glass door with the bathe room so I cannot sleep when the sun is out. The air-conditioning is bad and could not be fix. The bathroom have a brooking toilet seat and the shower keep osculating hot and cold water. The elevators need maintenance. The parking building have very narrow spaces. They charge for everything, even printing some papers. Everything else is average. Concussing: I had batter experience for less money.