Ratings based on 1,076 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Bahrain

If they break something of yours they don't care

Posted Oct 14, 2017
Pros: Location
Cons: service, except one guy that worked there at concierge he was really nice.
Location: Conference centre is close.
Stay here for the location only. Be warned if they break anything (like an electric razor) when cleaning: 1. They will not care, they will just stare at you hoping you will go away. 2. They will ask you if you can just deal with it yourself. Won't be staying here next time to find out what they break next. I get it mistakes happen, but just like a car accident, the party at fault replaces/repairs. They don't care, so vote with your feet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Will definitely return

Posted Oct 9, 2017
The staff at the Dusit thani Dubai were very professional during my entire stay. Upon arrival we were greeted immediately by concierge and asked if we would like beverages. We were given a very refreshing drink which was great on a hot day. Upon check in the receptionist as well as another local man Whom I will assume is the manager or owner asked where we were from just making small talk and being friendly. We stayed in a 2 bedroom apartment with views of the Burj Khalifa. The room was very clean and views were excellent. The hotel also has a small grocer/restaurant inside. We attended the Friday brunch and it went above and beyond my expectations. There was so much food and there were different prices if you wanted to include champagne or other drink packages. The brunch/buffet included food from all over . A little but if Italian, Thai, Japanese and more. Theres plenty of restaurants nearby and also a 24hr convenience store and grocery store not to far from there. All in all great stay will definitely return and look forward to staying at other Dusit Thani locations around the world.
1 out of 5
by A verified traveler from Los Angeles

Outdated place, lie on check out.

Posted Oct 1, 2017
Pros: Almost nothing.
Cons: Everything.
Location: Dubai Mall is place to go.
Long queue for check in. Crowded lobby. Outdated rooms, dirty windows. But beds are clean. On checkout they said what they will not charge us late checkout (i asked before we done checkout) but charged anyway.
Comment from Hotel Management
Oct 3, 2017 by Prateek Kumar, Hotel Management
Thank you for writing a review here on Expedia. We have noted your concern and please be informed that we have forwarded your issue to the concerned department. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Great location extremely excellent service

Posted Sep 30, 2017
The front office team are outstanding expecially the wonderful lady who checked us in, her hospitality exceeded my expectations and I am greatful for the unexpected room upgrade it made our day! I would also like to thank the night manager Sameh for his welcoming of my friends when they visited and his friendly yet professional approach! The hotel is a beautiful the team is great however valet was extremely slow and would be perfect if this was solved.
Comment from Hotel Management
Oct 1, 2017 by Prateek Kumar, Hotel Management
What a true delight to know that your recent with us was over the top! Thank you very much for sharing your valuable feedback and we hope that we may have the opportunity to delectably welcome you back again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Fantastic buffet breakfast and overall a pleasant experience
Comment from Hotel Management
Sep 17, 2017 by Prateek Kumar, Hotel Management
We are pleased to know you had a pleasant stay with us. We hope that we will have the great pleasure of hosting you again in the future!
4 out of 5
Recommended
for Couples
by A verified traveler from Newport NSW

Nice hotel, Friendly staff, very helpful.

Posted Sep 10, 2017
Pros: Unique in appearance and the staff very friendly and helpful. Plenty of choices for breakfast and the last night dined at one of the restaurants.
Cons: The bed was too hard and no kettle in the room even though tea sachets supplied. Coffe machine, if you like yuppy pods of coffee.
Location: Fairly central, and a shuttle bus to take you to Malls etc. to connect with Hop on/off buses.
First time in Dubai, so did not quite know what to expect. Much busier than expected, so much construction and roadworks going on, so made it a bit difficult getting around, and taking photos. Though Buildings amazing, heights and designs something to be marvelled at. Only had two full days to take it all in, but the heat did get a bit oppressive and was happy to take a break in the Shopping malls.
Comment from Hotel Management
Sep 12, 2017 by Prateek Kumar, Hotel Management
What a true delight to know that your recent with us was over the top! Thank you very much for sharing your valuable feedback and we hope that we may have the opportunity to delectably welcome you back again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to DFC

Posted Sep 4, 2017
Great stay with the family, I would stay there again. The staff are great and helpful. The room service food is ok. Overall it's a great hotel with a great value for your money. Thanks
Comment from Hotel Management
Oct 19, 2017 by Prateek Kumar, Hotel Management
Dear Anonymous, We are glad you enjoyed your recent stay, and you received excellent service throughout your stay here. Your kind words are greatly appreciated and we are delighted that we were able to provide you with an amazing experience. We look forward to welcoming you back in the future. Best regards, Prateek Kumar
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

nice hotel, close to the metro

Posted Aug 29, 2017
Pros: proximity to the metro station
Cons: I think cleanliness could improve, good swimming pool but kids found hair floating and a room card on pool floor
Location: excellent location for down town Dubai, close to Dubai Mall.
brilliant staff, breakfast was good. rooms slightly dated,
Comment from Hotel Management
Aug 30, 2017 by Prateek Kumar, Hotel Management
Dear Nuhu, We are happy to know you had a pleasant stay with us, Nuhu. Please rest assured that your feedback regarding the room has been shared to the relevant department for improvement. We look forward to welcoming you back soon! Best Regards, Prateek Kumar
1 out of 5
by A verified traveler

Bad

Posted Aug 23, 2017
Very very very very very very very very very very very very very very very very bad hotel and staff
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

nice hotel, clean, excellent service.

Posted Jul 22, 2017
free shuttle to dubai mall. club lounge service great
Comment from Hotel Management
Aug 28, 2017 by Prateek Kumar, Hotel Management
Dear Marjorie, Thank you for your rating of 5 stars, Marjorie, We look forward to welcoming you back soon! Best Regards, Prateek Kumar