Ratings based on 549 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Posted Dec 5, 2017
Very nice hotel with lots of entertainment options and activities...
Comment from Hotel Management
Dec 6, 2017 by Sherif Madkour, Hotel Management
Dear Amir, Thank you for the glowing review and for the 5 star ratings. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back soon. Kind regards, Sherif Madkour General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Great I love it.
Comment from Hotel Management
Dec 3, 2017 by Sherif Madkour, Hotel Management
Dear Valued Guest, Thank you for your kind review. We're glad that you took the time to write a review for your latest stay with us. We're happy to hear that you made the most of your time at Media Rotana. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Scotland UK

Hotel in good central location

Posted Nov 20, 2017
Hotel was ok for a few days away while we attended dcwp golf as location was good. However i found rooms to be very “ tiered “ and dated could do with a refit. We booked club level and this was good value , the lady, sorry forgot her name was exceptional!! A credit to your hotel. We had a Sunday roast in the bar in lobby it was fab!!
Comment from Hotel Management
Nov 22, 2017 by Sherif Madkour, Hotel Management
Dear Lynn, I am pleased to learn that you enjoyed your stay and consider your experience a good value to what you have spent. Thank you for your kind words on the warm hospitality of our hotel colleagues. Our colleague, Eleanor, truly appreciates your high commendation. I am glad that she made you feel important and well taken care of. I do hope to welcome you back to Media Rotana soon. Kind regards, Sherif Madkour General Manage
3 out of 5
by A verified traveler

Posted Nov 1, 2017
I was looking forward to staying here. I had emailed the staff inadvance regarding special accomadations but I never heard back from anyone. The sink and the shower were clogged. We were informed by the staff that we would recieve a cake that we had requested and never recieved it. The view was disappointing as well.
Comment from Hotel Management
Nov 5, 2017 by Sherif Madkour, Hotel Management
Dear Valued Guest, Thank you for your review. We're sorry to hear that your overall experience with us did not meet your expectations. At Media Rotana, we value above all our guests' feedback, and I would like to thank you for your frank and gracious comments as these will aid us in improving our services and facilities. Rest assured that your comments are well received and duty noted.. We look forward to welcoming you back soon and sharing with you our improvements. Kind regards, Sherif Madkour General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location away from busy area

Posted Oct 25, 2017
Staff are excellent !! I was not pleased with the bed as one side of the bed has gone to deep, that affect my sleep only have to sleep on one side of the bed. Everything else am please with. Thank you
Comment from Hotel Management
Oct 26, 2017 by Sherif Madkour, Hotel Management
Dear Comfort, Thank you for your kind review. We're glad to hear that your stay with us was to your liking. We hope that your next visit with us is just around the corner. Kind regards, Sherif Madkour General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Perfect Place to seek shelter in Dubai.

Posted Oct 16, 2017
Pros: The breakfast was a great start before a camel ride.
Cons: The rooms could have windows that open.
Location: This place serves the need of a quick stay while you prance around Dubai. The food is good and the location central. I would stay here again.
This place serves perfect for a brief stay of your first night after a long flight.
Comment from Hotel Management
Oct 17, 2017 by Sherif Madkour, Hotel Management
Dear Jay, Thank you very much for the feedback and we hope that there will be another opportunity to be of service to you again in the future. Kind regards, Sherif Madkour General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Posted Sep 18, 2017
Ok. No comment , the stuffs are very nice. The hotel is very beautiful.
Comment from Hotel Management
Sep 19, 2017 by Sherif Madkour, Hotel Management
Dear William, Thank you for your kind review. We're glad to hear that you were pleased with your stay with us and enjoyed the facilities. We hope to welcome you back soon. Kind regards, Sherif Madkour General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from washington, dc

Coffee maker did not work.

Posted Sep 16, 2017
Attentative and helpful staff, great ambiance. I had a great time there.
Comment from Hotel Management
Sep 17, 2017 by Sherif Madkour, Hotel Management
Dear John, I wish to sincerely thank you for taking the time to express how much you enjoyed the service and attentiveness of our hotel colleagues. It's quite inspiring to work with a team of hoteliers who are very dedicated and passionate with what they do. I'm glad that they made you feel comfortable and well-attended to throughout your stay. My team and I look forward to welcoming you back. Kind regards, Sherif Madkour General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from RIYADH

GOOD

Posted Sep 16, 2017 on Orbitz
NICE HOTEL AND GOOD STAFF NOT BAD LOCATION BEST PRICE FOR THAT
Comment from Hotel Management
Sep 19, 2017 by Sherif Madkour, Hotel Management
Dear Majid, Thank you very much for the feedback and we hope that there will be another opportunity to be of service to you again in the future. Kind regards, Sherif Madkour General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Like home

Posted Sep 9, 2017
Love this hotel for me is like home ... Nice Bed , Friendly Reception and Stuff...
Comment from Hotel Management
Sep 10, 2017 by Sherif Madkour, Hotel Management
Dear Mohd, Thank you for your kind review. How delightful to hear that you experienced a satisfying and lovely stay at Media Rotana Dubai. We are most humbled by your adamant praise for our team's service and hospitality. Indeed, we are quite proud of our colleagues' dedication to ensure our guests have a delightful and safe stay with us. We hope to welcome you back soon. Kind regards, Sherif Madkour General Manager