Ratings based on 529 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from brisbane australia

Great Hotel, exceptional service

Posted Dec 5, 2017
The hotel was excellent and the photos online don’t do justice to the actual rooms. The hotel staff was very friendly and helpful.
Comment from Hotel Management
Dec 9, 2017 by villa rotana, Hotel Management
Dear Sheree, Thank you so much for posting your comments. We are happy to hear that your had a great stay. It will be a delight to welcome you again soon. Kind regards, Camille Saade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Central location

Posted Dec 2, 2017
Helpful staff and great place to revisit Taxi easy to get Rooms very confortable
Comment from Hotel Management
Dec 3, 2017 by Villa Rotana, Hotel Management
Dear Zak, Greetings from Villa Rotana! Thank you f or staying with us and for taking time to share your comments. We'd be very happy to welcome you again on your next visit. Kind regards, Camille Saade General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Best staff

Posted Nov 25, 2017
Good and confortaqble stay, helpful and prompt staff.
Comment from Hotel Management
Nov 26, 2017 by Villa Rotana, Hotel Management
Dear Alberth, Thank you for sharing your comments. We are happy to know your stay was comfortable. We hope you were able to explore the hotel facilities as well. We look forward to welcome you again on your next visit. Kind regards, Camille Saade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Comfort, location & efficient staff

Posted Nov 20, 2017
This was my second time to stay in Villa Rotana. The room amenities were perfect and it was like being in the comfort of your home. The hotel is close to The Dubai Mall and other attractions. The reception staff (Abdul & Wegene) were indeed helpful and efficient. Housekeeping always kept our room perfectly clean.
Comment from Hotel Management
Nov 20, 2017 by Villa Rotana, Hotel Management
Dear Sophia, Greetings from Villa Rotana! Thank you for staying with us. We are pleased to hear that your experience was fantastic and almost felt like home. Thank you for commending my colleagues Anne and Wegene. We hope to see you back again on your future visits. Kind regards, Camille Saade General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from riyadh

Posted Nov 17, 2017
nice location with acceptable services internet needs to be improved
Comment from Hotel Management
Nov 19, 2017 by Villa Rotana, Hotel Management
Dear Omair, Greetings from Villa Rotana! Thank you for staying with us and sharing your feedback. We're happy you were satisfied with the services. We hope to see you back again in the future. Kind regards, Camille Saade General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
Very friendly staff, would stay at a Rotana hotel in the future for sure.
Comment from Hotel Management
Oct 26, 2017 by Villa Rotana, Hotel Management
Dear Valued Guest, Thank you for your feedback. We are glad you've liked your experience here in Villa Rotana! We'd be happy to welcome you again on your next visit. Kind regards, Camille Saade General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Nice hotel close to metro links and Dubai Mall

Posted Sep 24, 2017
Nice clean hotel with friendly staff always ready to help. Enjoyed stay here and would recommend to others who are on a budget. Nice location and good links on the metro which saves on taxis. Enjoyed separate women's jacuzzi, sauna and steam room. Would be great if there were women only times for the pool but none the less the roof top pool was nice. Overall pleased with our stay here. Thank you Villa Rotana!
Comment from Hotel Management
Sep 26, 2017 by villa rotana, Hotel Management
Dear Farah, Greetings from Villa Rotana! We are pleased to receive your comments and know that you have enjoyed your stay as well as the facilities of the hotel. We hope to welcome you again in the future. Kind regards, Camille Saade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Amazing staff - excellent location

Posted Sep 21, 2017
From the moment I walked in, the service I received from the staff was outstanding. Excellent facilities and the location is ideal for the metro and also Dubai Mall. Taxi to Dubai Mall costs 15 AED. Don't hesitate; just boom! You won't regret it
Comment from Hotel Management
Sep 21, 2017 by villa rotana, Hotel Management
Dear Zubair, Greetings from Villa Rotana! Thank you for the wonderful feedback. We are happy you've enjoyed the hotel facilities and found the location useful during your trip to Dubai. We hope to see you back again. Kind regards, Camille Saade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Well maintained traditional style hotel

Posted Sep 17, 2017
From the time of arrival at a really early hour, the customer service was superb. Staff were friendly and helpful and made us very welcome. The room was spacious clean and comfortable. The swimming pool was so good
Comment from Hotel Management
Sep 21, 2017 by villa rotana, Hotel Management
Dear Val, Greetings from Villa Rotana! Thank you for sharing your experience in our property. We are delighted to have met your expectations and comfort during your stay. We hope to see you back again soon. King regards, Camille Saade General Manager
5 out of 5
by Wael

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 17, 2017 by Villa Rotana, Hotel Management
Dear Mr. Wael, Greetings from Villa Rotana! Thank you for rating us 5- star regarding your recent stay. It will be a pleasure to have you again. Kind regards, Camille Saade General Manager