Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Beachwood Ohio

Posted Sep 30, 2016
The bathtub water drained very slow. The vent had visible dirt and lint on it. The bathtub tile was chipped off which left a hole at the base of it. The remote control back was missing also. I came to the lobby at 4am and could hear the staff horsing around. Breakfast was very good with a wide variety of options including healthy options.
3 out of 5
by A verified traveler

Nice hotel, needs some maintenance.

Posted Sep 26, 2016
Experience was not a good one. Check in was fine, but when I got to the room I was treated to a surprise. When I opened the door there was garbage scattered about, mostly empty card board boxe and papers. There were no sheets on the bed and all the flat surfaces were dirty. I turned around and went bac to the front desk to inform the manager on duty and he gave me a new room but did not offer any sort of apology and didn't seem to take it seriously, I repeated to him that it looked like someone was using the room as a dumpster but he still did my seem concerned.
Comment from Hotel Management
Sep 30, 2016 by Gloria, AGM, Hotel Management
I sincerely apologize for your arrival experience, I would like to discuss this with you to make this right for you. I have discussed your comments to Terrell, Executive Housekeeper, to ensure this does not happen in the future and how to handle the situation better. We strive for our guests to have an outstanding experience here at the Clarion Beachwood, your home away from home. Best wishes,
5 out of 5
by A verified traveler from Delphi, IN

Clean, comfortable, affordable - highly recommend!

Posted Sep 18, 2016
This hotel was great. I have stayed in a Clarion Hotel before near Washington D.C., so I knew that they were comfortable and clean. This one was no exception. The bed was comfortable and the room was very spacious. The bathroom was clean, and had plenty of room, as well. It was very high quality for the price of the room - a very good deal. The staff was extremely friendly and welcoming when I arrived and throughout my stay. If you are looking for a hotel that is reasonably priced and is still of high quality, look no further!
Comment from Hotel Management
Sep 19, 2016 by hotel staff, Hotel Management
Dear Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
5 out of 5
by A verified traveler from North Carolina

Quiet and comfortable

Posted Sep 13, 2016
Pros: Convenient, quiet, excellent for work. Close to everything.
Cons: Better desk chairs in the rooms. They are real low and can't be made any higher. And an actual card that has the TV channels.
Location: Everything nearby. Museums, shopping, restaurants, interstate accessibility. Just about everything.
The front desk staff was wonderful. They did everything they can to make my stay as comfortable and efficient as possible.
Comment from Hotel Management
Sep 14, 2016 by Assistant GM, Hotel Management
Thank you for your 5 star review. I have shared your comments with the entire staff. Best wishes, Gloria
4 out of 5
by A verified traveler from North Carolina

Convenient, close to where I needed to be.

Posted Sep 7, 2016
Pros: Convenience and availability. Rate was fine.
Cons: Nothing really. It was a 1-night stay.
Location: Lots to do in Cleveland. Beachwood area has a great mall, lots of shops. Nearby Cleveland Heights has lots of museums and parks. Very convenient.
Efficient check in. Very accommodating. Room basic, comfortable, clean. Was only there 1 night so it was fine.
Comment from Hotel Management
Sep 8, 2016 by Gloria, AGM, Hotel Management
Thank you for your 4 star rating. We strive for our guests to have an outstanding experience here at the Clarion Beachwood, your home away from home. We hope to see you again, the next time you are in the Cleveland/Beachwood area. Best Wishes,
4 out of 5
by A verified traveler from Massachusetts

A little run down, but managed well

Posted Aug 31, 2016
Pros: The staff, the linens and the towels
Cons: The air-conditionong unit was hard to manage-- it was either an arctic blast or too warm, and enough to interfere with our sleep.
Location: About 20 minutes from downtown Cleveland.
The property isn't great-- glue on the wall of the shower where the soap dish used to be, for one example. But the staff-- especially the breakfast lady-- are welcoming and pleasant. The towels are thick, the linens are comfortable, the beds were good. We have stayed in attractive hotels that were run on the cheap. This one was the opposite: a somewhat shabby property that was run comfortably with reasonable amenities.
Comment from Hotel Management
Sep 1, 2016 by AGM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding shower in the room, on your recent visit. I have shared your feedback with JIm, Chief Engineer, to ensure we handle these types of situations differently in the future. We strive for our guests to have an outstanding experience at the Clarion Beachwood, your home away from home. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Beachwood.
1 out of 5
by A verified traveler from Niagara Falls, ON

Housekeeping gaffe!

Posted Aug 29, 2016
Pros: 1. Good room size 2. WiFi worked well 3. Good breakfast
Cons: A clean room would have been nice.
Location: Good highway access
Much of our stay was satisfactory but they forgot to clean our room after our first night. They did offer to move us to another room when we returned late but that was not convenient either. There was no offer for any compensation for our inconvenience.
Comment from Hotel Management
Aug 31, 2016 by Assistant GM, Hotel Management
I sincerely apologize for the inconvenience you had regarding your guest room. This is not our standard, I have talked to the executive housekeeper regarding this to ensure this does not happen to another guest.
4 out of 5
by A verified traveler from Managua

Nice and crean

Posted Aug 20, 2016
Close to malls and restaurant , nice , safe and quiet place
Comment from Hotel Management
Aug 22, 2016 by Hotel Staff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
1 out of 5
by A verified traveler from rochester ny

An overpriced fleabag.

Posted Aug 10, 2016
A faintly veiled aura and aroma of filth and decay permeates this place. Have the carpets ever been replaced? Have they ever been cleaned? Step into the elevator and you will not want to stay here. A competent desk clerk found us a brighter, less miasmic room than our first assignment. The staff is the only acceptable feature of this dump.
Comment from Hotel Management
Aug 15, 2016 by Gloria, AGM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
4 out of 5
by A verified traveler

Nice for the $ and free Breakfast everyday

Posted Jul 19, 2016
Pros: Breakfast
Location: close to all highways
Great for the price. Breakfast was Great! Rooms were clean and good size
Comment from Hotel Management
Jul 26, 2016 by Hotel Staff , Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!