Experience was not a good one. Check in was fine, but when I got to the room I was treated to a surprise. When I opened the door there was garbage scattered about, mostly empty card board boxe and papers. There were no sheets on the bed and all the flat surfaces were dirty. I turned around and went bac to the front desk to inform the manager on duty and he gave me a new room but did not offer any sort of apology and didn't seem to take it seriously, I repeated to him that it looked like someone was using the room as a dumpster but he still did my seem concerned.
Comment from Hotel Management
Sep 30, 2016 by Gloria, AGM, Hotel Management
I sincerely apologize for your arrival experience, I would like to discuss this with you to make this right for you.
I have discussed your comments to Terrell, Executive Housekeeper, to ensure this does not happen in the future and how to handle the situation better.
We strive for our guests to have an outstanding experience here at the Clarion Beachwood, your home away from home.