Ratings based on 577 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Well located near interstate and goodvalue for money. Easy access to Cleveland. Reception staff very helpful. Good breakfast but closed exactly at 9.30
5 out of 5
Recommended
for Families
by A verified traveler

Consistently good experience

Posted Sep 8, 2017
Pros: Clean, friendly staff, convenient location.
We stay in this hotel at least once a year and sometimes twice during family visits to Ohio. We always have had good experiences.
Comment from Hotel Management
Sep 23, 2017 by General Manager, Hotel Management
Thank you for the 5 star review on your recent stay. We look forward to seeing you the next time you are in the area visiting family. Thank you for your business. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London Ontario Canada

The reception was so nice when we checked in!

Posted Aug 24, 2017
Pros: Staff, room size, cleanliness.
Cons: Hotel could use updating in the rooms. Just a refresher
Location: We went to the rock and roll hall of fame and to see baseball games. About 15 minutes to Progressive field.
Never been to Cleveland area before the reception was so nice telling us some things to do in the Cleveland area as we went for a baseball game. Highly recommend good value for the $$ and the breakfast was pretty good too! =)
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you for the 4 star review on your recent stay. We appreciate your business. I have shared your comments with my entire staff. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Pleasant , nice & friendly . Whould recommend highly fast easy going environment .
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for your 4 star review. We appreciate your business and we hope to see you the next time you are in the area. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Godd location and value for area

Posted Jul 21, 2017
Pros: Great reception staff; decent breakfast & vending; good value vis a vis other hotels in immediate area
Cons: carpet cleaning in room would help; room cleaning-prep staff missed a day of 3-day stay
Location: Easy on-off highway access right at hotel; short distance to (some walking) to restaurants; located within a mile of business trip objective
Easy find just off Hwy although exiting hotel left some to be desired due to one-way restrictions that forces navigation around a city block to make a left turn onto main Chagrin Blvd. Staff was real friendly and helpful; breakfast was decent; plenty of parking. Several restaurants within a mile, including a prime steakhouse next door; and the Winking Lizard Tavern and Grill within walking distance for a wide variety of superb food and drink for modest pricing.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Thank you for your 4 star review on your recent stay. We look forward to seeing you the next time you are in the area. I have shared your comments with my entire staff. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
It was very nice and hospitable worm and caring . I would go back any time and recommend it to my friends . Thank you very much I hope to come back next week too . The rom was nice too and clean .
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Thank you for your 4 star review on your recent stay. We strive for our guests to have an outstanding experience here at the Clarion, your home away from home. Best wishes,
4 out of 5
by Phyllis

Posted Jun 26, 2017 on Hotels
The staff was very pleasant.
Comment from Hotel Management
Jul 24, 2017 by Hotel Staff, Hotel Management
Thank you for your 4 star review on your recent stay at the Clarion. We strive for our guests to have an outstanding experience here at the Clarion, your home away from home. Best wishes, General Manager
3 out of 5
by Debra

Drab and dingy overpriced

Posted Jun 13, 2017 on Hotels
When showering water would not drain so ew you find yourself standing in ankle length water Way too pricey for this drab, dingy place
Comment from Hotel Management
Jun 15, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Hotel is dated and needs amenities. Not real clean. Good location and price. Good breakfast selection but eggs and selections, were just ok. Probably won't be back.
Comment from Hotel Management
Jun 15, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!