Ratings based on 587 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

A little bit overprice

Posted Oct 15, 2017
Pros: Location is great, staff is good
Cons: Cleaness
For such a hotel, I think it is a little bit overprice.
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
I sincerely apologize that you were not completely satisfied on your recent stay. Thank you for your business, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Comfortable hotel, accessible and close main roads

Posted Oct 14, 2017
We stayed three nights at the Clarion while we visited my daughter and her family. Very comfortable room and we enjoyed the hot breakfast each morning. More seating in the breakfast area would have been better. Also, I wanted to find a place to sit outside to relax (rather than merely the bench across from the main entrance. Found no place outside. The view from the back of our window had an expansive grassy area surrounded by the motel rooms. It would have been nice if that could be made into a habitable courtyard with some landscaping, benches, possibly a gazebo.
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Thank you for your business and your 5 star review on your recent stay. I have shared your comments regarding extra seating for breakfast and the outside area. We look forward to seeing you the next time you are in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Northwest Ohio

Convenient, Accessible Hotel

Posted Oct 8, 2017
Stayed here twice. First time was wonderful, comfortable, and quiet. Second time, not so much. Room location wad VERY handy to the lobby and close to parking, but being near the ice machine, the lobby, and the elevator made for a less restful stay. Oh, well. Luck of the draw. I still like the place.
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Thank you for your business, and being a loyal guest. We look forward to seeing you the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Oct 2, 2017
Close to Cleveland Clinic, which is a plus. Great breakfast.
Comment from Hotel Management
Oct 3, 2017 by General Manager, Hotel Management
Thank you for your 4 star review on your recent stay. We appreciate your business and look forward to seeing you the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Well located near interstate and goodvalue for money. Easy access to Cleveland. Reception staff very helpful. Good breakfast but closed exactly at 9.30
5 out of 5
Recommended
for Families
by A verified traveler

Consistently good experience

Posted Sep 8, 2017
Pros: Clean, friendly staff, convenient location.
We stay in this hotel at least once a year and sometimes twice during family visits to Ohio. We always have had good experiences.
Comment from Hotel Management
Sep 23, 2017 by General Manager, Hotel Management
Thank you for the 5 star review on your recent stay. We look forward to seeing you the next time you are in the area visiting family. Thank you for your business. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London Ontario Canada

The reception was so nice when we checked in!

Posted Aug 24, 2017
Pros: Staff, room size, cleanliness.
Cons: Hotel could use updating in the rooms. Just a refresher
Location: We went to the rock and roll hall of fame and to see baseball games. About 15 minutes to Progressive field.
Never been to Cleveland area before the reception was so nice telling us some things to do in the Cleveland area as we went for a baseball game. Highly recommend good value for the $$ and the breakfast was pretty good too! =)
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you for the 4 star review on your recent stay. We appreciate your business. I have shared your comments with my entire staff. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Pleasant , nice & friendly . Whould recommend highly fast easy going environment .
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for your 4 star review. We appreciate your business and we hope to see you the next time you are in the area. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Godd location and value for area

Posted Jul 21, 2017
Pros: Great reception staff; decent breakfast & vending; good value vis a vis other hotels in immediate area
Cons: carpet cleaning in room would help; room cleaning-prep staff missed a day of 3-day stay
Location: Easy on-off highway access right at hotel; short distance to (some walking) to restaurants; located within a mile of business trip objective
Easy find just off Hwy although exiting hotel left some to be desired due to one-way restrictions that forces navigation around a city block to make a left turn onto main Chagrin Blvd. Staff was real friendly and helpful; breakfast was decent; plenty of parking. Several restaurants within a mile, including a prime steakhouse next door; and the Winking Lizard Tavern and Grill within walking distance for a wide variety of superb food and drink for modest pricing.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Thank you for your 4 star review on your recent stay. We look forward to seeing you the next time you are in the area. I have shared your comments with my entire staff. Best wishes,
3 out of 5
by Stanley

Posted Jul 18, 2017 on Hotels
I have stayed there a number of times over the past few years. The staff has always been friendly and courteous. The hotel is starting to show wear and tear. For instance there were a couple of places in the hallway carpets showing substantial wear. In general the hotel appears in need of renovation. While I don't have a disability, I stayed in a handicapped room that I have no idea how a person who did have a handicap could have used it because the bathroom had a rather narrow doorway and it had a conventional bathtub. The only seemingly handicap accommodation was there was a raised toilet.
Comment from Hotel Management
Jul 26, 2017 by Hotel Staff, Hotel Management
Thank you for your comments on your recent stay. I have shared your comments with my entire staff and we hope to see you the next time you are in the Cleveland area. Best wishes, General Manager