Ratings based on 132 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Cleveland
Home away from home..Posted Nov 29, 2015
Arrived not feeling well, front desk staff arranged to have our room ready immediately. Bartender made sure the chicken soup was piping hot and sent hot tea to my room. Very friendly staff making us feel at home..
for Everyoneby A verified traveler from Poconos, PA
See It From The HighwayPosted Nov 29, 2015
Pros: East to find and easy to GPS to & from.
Cons: Would like a small refrigerator. Heating system was sometimes odd. We often felt like the A/C was blowing even though the thermostat was at 75°.
Location: No mall nearby, but large chain stores within walking distance. Many food options; Olive Garden, Abuelo's, River City Cafe, Chipotle, Panera, etc.
Clean spacious rooms, great breakfast buffet and useful business center. Close to plaza shopping and restaurants. Contemporary bathroom with strong water flow @ shower head- felt like a massage! All staff we encountered had the same exceptional level of professionalism, enthusiasm and forethought.
for Everyoneby A verified traveler
Posted Oct 12, 2015
Great Hotel very clean staff was amazing very close to restaurants shopping areas
for Everyoneby A verified traveler from New York, NY.
Nice Marriott.Posted Sep 28, 2015
Pros: Friendly staff, indoor pool, and dine in restaurant.
Cons: Business Center, none of the printers were working and one computer was also malfunctioning.
Location: There were several shops close by including a BedBath and Beyond, and about 6-7 restaurants walking distance from hotel.
Really nice hotel, close to freeway for easy and convenient commute. Local shops and restaurants walking distance also a plus.
for Everyoneby A verified traveler
Nice we checked in latePosted Aug 27, 2015
We arrived moments before kitchen closed- the bartender allowed us to order anyway it was appreciated!!
for Personal Eventby Yolanda from Chagrin Falls
VERY DisappointedPosted Aug 21, 2015 on Hotels
I usually enjoy the Marriott getaways. But this time the room was unkept. I needed towels and bed linens for the sofa bed which I should have slept on the floor. I have been in pain since I left the room at 7:30 am . I contacted the front desk regarding the room door was being cconstantly knocked on. Finally earlier morning security showed.
for Familiesby SYLVIA from Chicago
Nice HotelPosted Aug 21, 2015 on Hotels
Nice hotel convenient to expressway. Will definitely stay there again.
for Couplesby Youjia
Posted Aug 20, 2015 on Hotels
for Familiesby Juanita from Detroit
My Stay With Cleveland Marriott EastPosted Aug 19, 2015 on Hotels
Upon checking into the hotel I did not get the room that I paid for. However I was willing to accept what they had available. The room was not clean. There were black stains on the curtains, stains on the pull-out sofa cushions, and the sheets on the bed had something on them. It was like the room was not cleaned correctly. The staff did apologize however I felt like they were not trying to hear what I was saying, like I was not important. With each incident the staff came and fixed the issue however there were just too meny incidents for the caliber of hotel that Marriott is supposed to be. I thought with the above 4.0 rating that the hotel had received on the Hotels.com site that I would receive much better service than I did. I will not be returning to the Cleveland Marriott East hotel ever again because of the service that I received and the cleanliness of the room.
for Couplesby A verified traveler
Posted Aug 19, 2015 on Hotels