Ratings based on 341 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus

Nice hotel not far from downtown

Posted Sep 11, 2017
Enjoyed the stay. Staff was helpful. Room was maintained during stay
Comment from Hotel Management
Sep 15, 2017 by Cindy, Hotel Management
Hello Lamarr, Our staff is enjoyable!!! Thank you for the shout-out and we hope to see you again soon. Cindy Eckrich - GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
The hotel was very clean and updated. Nice lounge area and coffee bar. Very convenient to get to right off the highway.
Comment from Hotel Management
Sep 15, 2017 by Cindy, Hotel Management
We work hard to make our Hotel clean and accommodating for our guests. Thanks for mentioning our Bistro. We use fresh ingredients and combine our menu with a full bar as well. See you again! Cindy Eckrich - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge LA

Clean hotel

Posted Sep 1, 2017
The room was clean and new. The lights in the room and furniture was nice
Comment from Hotel Management
Sep 1, 2017 by Cindy, Hotel Management
Hi Paul! We really appreciate your review online and we are happy that you enjoyed your stay! Please come back and see us. Cindy Eckrich - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Exceeded expectations

Posted Aug 30, 2017
For the reasonable price I anticipated minimal comfort and cleanliness. I was pleasantly surprised. The hotel is clean, comfortable, offers all the amenities one expects in a more expensive hotel. I'd stay there again without a doubt.
Comment from Hotel Management
Sep 1, 2017 by Cindy, Hotel Management
Dear K- We are beyond thrilled that you liked our Hotel! We absolutely put our guests first and safety, cleanliness, comfort and service are our top priorities. Hope to see you again! Cindy Eckrich - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Inverness, Illinois

Great friendly hotel close to dining and shoppping

Posted Aug 26, 2017
Pros: The staff was probably the best ever that we have encountered in our stays at all the Courtyard Marriott.
Location: We like how this location is in a very desirable area with dining all walking distance and shopping a short drive.
We have stayed at various Courtyard Marriott properties for short trips and this by far is the best as far as the staff who were all willing to go the extra mile to satisfy their clients. It was very refreshing experience and will definitely stay again when we are back in the Cleveland area. Shopping was a short drive away but do stay on the local roads taking Chagrin to Richmond which takes you to Beachwood Mall and to Cedar which will bring you to Legacy and other shopping areas.
Comment from Hotel Management
Sep 1, 2017 by Cindy, Hotel Management
Hello Elise, Beachwood is the shopping mecca of Cleveland! We are glad you had the opportunity to experience our Hotel and our neighborhood. Thank you for noting our staff and their hospitality. I agree that they are top-knotch! Cindy Eckrich - GM
3 out of 5
Recommended
for Everyone
by A verified traveler

No Pool

Posted Jul 5, 2017
Cons: People standing outside the entrance smoking and blocking an easy access in/.
The only disappointment was the pool was closed- that is one of the reasons I choose that hotel.
Comment from Hotel Management
Jul 5, 2017 by Cindy, Hotel Management
Thank you for your comments regarding our Hotel. Your comments have been reviewed with our management staff so that others do not experience these issues. Sincerely, Cindy Eckrich - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

A Great Cleveland Hotel!

Posted Jul 4, 2017
Pros: It was extremely comfortable--the mattress was divine. The room was spacious with a nice little couch. The staff was also friendly and helpful.
Cons: The refrigerator in the room was a little small. Also, people should be aware there is no free breakfast! However, there's a Bob Evans right there.
Location: Go to Wasabi Japanese Steakhouse. Not far on Chagrin is a shopping center with a rare Penzy's spice shop and a Barnes and Noble.
My partner and I came to Cleveland for the weekend to sight-see and attend a friend's anniversary party. We've stayed n Beachwood many times--this was the first time at this hotel.
Comment from Hotel Management
Jul 5, 2017 by Cindy, Hotel Management
Hello April! We are so pleased that you choose us for your recent stay! I understand that you are a frequent visitor to Beachwood. We hope that you stay with us and we can easily accommodate your need for additional refrigeration in your room and it would not be an issue to have a 2nd put in prior to your arrival. We are here to please! Thank you, Cindy Eckrich - GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Cleveland Hotel

Posted Jul 2, 2017
Pleasant staff. Nice quiet room. Will return. Handled a reservation issue with Expedia very professionally.
Comment from Hotel Management
Jul 5, 2017 by Cindy, Hotel Management
Thank you for sharing your experience, and we hope to see you again soon! Cindy Eckrich - GM
4 out of 5
by Kevin

Almost there.

Posted May 29, 2017 on Hotels
The hotel has been remodeled since we stayed last but the pool is small, the couch in the room is esthetically pleasing but is an unusual design and uncomfortable to sit in. And the TV is set up for the couch and not for the bed. The staff was great and the bed was very comfortable.
Comment from Hotel Management
Jul 5, 2017 by Bryan, Hotel Management
Hello Kevin, We are happy that you liked our décor. We have options available with the TV facing the bed and look forward to seeing you again soon! Cindy Eckrich - GM
4 out of 5
by Daniel

Great service

Posted May 26, 2017 on Hotels
The whole staff was just very friendly and helpful
Comment from Hotel Management
Jul 5, 2017 by Bryan, Hotel Management
Dear Daniel, Thank you so much!!! See you in future! Cindy Eckrich - GM