Ratings based on 340 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Minneapolis

Problem of being overbooked

Posted Apr 28, 2017
Pros: It is very clean and attractive with pleasant staff and amenities.
Cons: If overbooking was a possibility, we would have booked elsewhere.
Location: Location is very convenient for the Cleveland Clinic workshops.
We had called ahead that we would be arriving late. On arrival, we were told that they were full and overbooked. The staff person was very courteous and made arrangements for us to stay at another hotel in the Hilton chain nearby. However, they neglected to mention that we were booked for a three night stay and we needed to move to a different hotel for the following two nights. Again, the desk clerk assisted us with finding the last available room in a different Hilton. While things worked out, I missed having the hot tub I'd planned on for relaxing at the end of a work day.
4 out of 5
Recommended
for Couples
by A verified traveler from PA

nice hotel near everything

Posted Mar 7, 2017
Pros: Convenient hotel.
Cons: Kids not running around
Location: Rock and roll hall of fame, Jack's casino.
Get breakfast daily. Omelets were good. Nice reception area for evening cocktails. Came out for a wedding in Gates Mills, not too far away. Close to Cleveland to go to the casino.
4 out of 5
by Barry

This traveler left a rating score only Posted Feb 7, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 9, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Convenient hotel

Posted Jan 6, 2017
Comfortable, easy access and great breakfast buffet. The property was quiet and convenient to restaurants and shops. The staff was gracious, friendly and accommodating.
5 out of 5
by paris

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
4 out of 5
by A verified traveler

Staff was very friendly

Posted Dec 14, 2016 on Hotels
I love Embassy Suites, but the I was assigned had cold air coming from the windows. Would have liked firmer pillows.
4 out of 5
by A verified traveler

1st trip to Cleveland a success

Posted Dec 13, 2016 on Hotels
Good trip. Super nice & courteous staff. Older hotel, would benefit from remodeling; but overall good experience. Would stay here again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels