Ratings based on 345 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jun 5, 2017
This was a great hotel at a great location. I enjoyed the ease of getting in and out of.
2 out of 5
by A verified traveler

Posted Jun 4, 2017
Went to wedding. Bartender was rude. Food was a disgrace. They served steak. It was burnt and dry. Given a butter knife to cut it with. Chicken was also dry but it was edible. Never been to a wedding with food this bad. There should have been no way they sent the steaks out.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Minneapolis

Problem of being overbooked

Posted Apr 28, 2017
Pros: It is very clean and attractive with pleasant staff and amenities.
Cons: If overbooking was a possibility, we would have booked elsewhere.
Location: Location is very convenient for the Cleveland Clinic workshops.
We had called ahead that we would be arriving late. On arrival, we were told that they were full and overbooked. The staff person was very courteous and made arrangements for us to stay at another hotel in the Hilton chain nearby. However, they neglected to mention that we were booked for a three night stay and we needed to move to a different hotel for the following two nights. Again, the desk clerk assisted us with finding the last available room in a different Hilton. While things worked out, I missed having the hot tub I'd planned on for relaxing at the end of a work day.
5 out of 5
by A verified traveler

nice

Posted Mar 23, 2017 on Hotels
the employees where nice
5 out of 5
by Joylynn

This traveler left a rating score only Posted Mar 7, 2017 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveler from PA

nice hotel near everything

Posted Mar 7, 2017
Pros: Convenient hotel.
Cons: Kids not running around
Location: Rock and roll hall of fame, Jack's casino.
Get breakfast daily. Omelets were good. Nice reception area for evening cocktails. Came out for a wedding in Gates Mills, not too far away. Close to Cleveland to go to the casino.
5 out of 5
by deborah

Posted Feb 28, 2017 on Hotels
Not our first time staying at embassy suites Beachwood, and it won't be last! We love it!
4 out of 5
by Barry

This traveler left a rating score only Posted Feb 7, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 9, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Convenient hotel

Posted Jan 6, 2017
Comfortable, easy access and great breakfast buffet. The property was quiet and convenient to restaurants and shops. The staff was gracious, friendly and accommodating.