Ratings based on 510 Verified Reviews

3.3 out of 5
62% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, Michigan

Posted Sep 6, 2017
Nice and clean hotel. Love the mini stove that was a plus.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Luisa, it was our pleasure having you as our guest at Extended Stay America. It’s a pleasure knowing you loved the cleanliness of our hotel and our kitchenette. We hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from columbus Ohio

Comfortable

Posted Sep 2, 2017
My room was very comfortable. The only negative I can offer is that the refrigerator and cook top could have been cleaned a little better. Otherwise it was a great stay.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Reesie, thank you for staying at Extended Stay America. We're happy to know you had a comfortable stay with us and that our service and amenities were to your satisfaction. We value your feedback and look forward to having you back with us soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel

Posted Aug 30, 2017
The hotel staff was outstanding, Evening and day staff! Courteous and accommodating. A special shout out to Bobbi whose going places in the hotel industry! The facility was good, clean and bright. Guest should be informed that there are no utensils in the room with the kitchenette, you have to ask for them. Also guest should be informed that the room will not be cleaned daily. Only if you are a weekly stay. Other than that it was fine
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Glenda, thank you for being our guest at Extended Stay America. We are happy to know how much impressed you were with our courteous associates, and I will surely share your praises with Bobbi. We appreciate your review and will remind our team to ensure we communicate our hotel policies to all our guests at the time of check-in. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Continental Breakfast!

Posted Aug 23, 2017
Pros: Location. Price. Wi-fi.
Cons: Breakfast options. Late check-out. Fans in bathrooms.
Location: Plenty of fast food options, grocery stores, and shopping close by.
The continental breakfast leaves much to be desired. For the two mornings I checked it was coffee, granola bars, mini muffins, and oatmeal packets. There wasn't enough by far and the quality was very poor. They also don't offer a late checkout option, so plan to be out by 11am.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thanks so much for taking time to provide your comments about your recent stay with us. We are happy to see there were positive aspects to your visit. We apologize for the disappointment with our complimentary grab and go breakfast offerings. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. Thank you, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from clevelnad Ohio

The hotel was nice and in an area where everything

Posted Aug 23, 2017
Pros: The location where it was.
Cons: The bathroom could be updated.
Location: The location was great as we had access to everything, shopping plazas and places to eat.
It was a nice experience. The hotel was quiet and the staff was very pleasant.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Pauline, thank you for your nice review of Extended Stay America. We are delighted to read you liked our convenient location and courteous service. We value your feedback and have taken a note of it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by Abhijeet

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Abhijeet, thank you for being our guest. It was a pleasure hosting you at our hotel. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
4 out of 5
by Darlene

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Darlene, we appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
2 out of 5
by Rick

Disappointed

Posted Aug 17, 2017 on Hotels
Hotel had the smell of covered up cigarette smoke. There is "NO" continential breakfast. Only small wrapped muffins that looked like they were bought at a gas station and one selection food bar. I asked the front desk if they had another area for breakfast and her response was "This place is just a grab and go" You gotta love it!!
Comment from Hotel Management
Aug 19, 2017 by Manager, Hotel Management
Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. Thank you, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
It was nice. The host was very nice and room was fresh the bathroom wasn't that clean hair on shower wall and curtain but besides that it was comfortable and clean and I would go back
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you enjoyed your time with us and were left with an overall good impression. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We look forward to your return visit soon. Sincerely, General Manager
2 out of 5
by Pratap

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by Manager, Hotel Management
Pratap, we apologize that your stay was unsatisfactory. Everything we do is aimed at providing you with an excellent hotel experience, so we hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager