Ratings based on 509 Verified Reviews

3.3 out of 5
62% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Great staff. Room nice good location breakfast was an added bonus. Just needed something simple and close to freeway and the price was great
Comment from Hotel Management
Nov 12, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Nov 9, 2017
Dirty filthy floors, people hanging outside of door smoking. Inside of room dirty
Comment from Hotel Management
Nov 11, 2017 by Hotel Management , Hotel Management
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
It was a nice hotel nice location good staff clean comfortable rooms they did have cooking are but no utensils were provided still a good experience
Comment from Hotel Management
Nov 2, 2017 by Hotel Management, Hotel Management
Thank you for sharing your amazing experience at Extended Stay America. We are glad to know you loved the convenience of our location and were impressed with the service provided by our courteous associates. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Good place to stay

Posted Oct 24, 2017
Nice hotel for the price. Beachwood area is safe, clean & conveniently located.
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Victor, thank for providing feedback of your stay with us. We're happy to know you were content with your stay and that our service and facilities were to your satisfaction. We enjoyed being of your service and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 23, 2017
Pros: staff
Cons: clean before a person use the room
Location: the location is a perfect location surrounded by starbucks, chipotle and other places to eat
when I got in my room the table was dirty and the toilet was dirty
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, it helps us get better. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2017
First room had hair all over the bathroom but the lady at the front desk was nice and professional and moved me to a nicer clean room
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for staying with us. We are sorry for the cleanliness issue you experienced in your first room, but we are happy our front desk associate resolved it to your satisfaction. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Chicago, Il

Needs improvement

Posted Oct 13, 2017
I’m sure they were a little understaffed. Rooms were a little musty. Tub was filthy.
Comment from Hotel Management
Oct 14, 2017 by Hotel Management, Hotel Management
Thank you for your review. We are glad you had an overall pleasant time with us, but we apologize for the service and cleanliness issues you experienced while here. Your concerns have been shared with the team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to mall and restaurants.

Posted Oct 2, 2017
My cousins and I were pleased with the room, the parking, the staff and location.
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Thank you for sharing your experience with us! We are so pleased you and your cousin had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler from Beachwood

Weekend GetAway

Posted Sep 19, 2017
Pros: It was close to the free way
Cons: Check in/Check out time and policies for how things should be.
Location: free way, shopping etc.
The hotel Staff was nice. Bobbi at the front desk was nice and personable. My experience was I had to wait a bit for small things like dishes and soap. And I didn't sleep well my first night because my neighbors across the hall talked and smoked all night long I had to call the front desk.
Comment from Hotel Management
Sep 20, 2017 by General Manager , Hotel Management
Monica, thanks for evaluating your stay. We are glad to read you liked our location and the service provided by Bobbi. I will share your compliments. That being said, we are sorry for the inconvenience you had while here. We value your feedback and will use it to ensure we are more consistent in our service levels. We truly hope we have the chance to make it up to you at a future date. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, IA

Re-routed Vacation

Posted Sep 11, 2017
My husband and I had to figure out a new vacation location due to Hurricane Irma making her way to Miami, FL. We booked based on the reviews this hotel got. The staff were awesome, room was clean, and the coffee was delightful.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Thank you for including Extended Stay America in your travel plans. We are pleased to read you enjoyed your comfortable room and were impressed with our helpful associates. Your feedback is much appreciated, and we hope to be your hotel of choice every time you visit this area. Sincerely, General Manager