Less than a basic hotel
Posted Aug 8, 2016
I should have been more aware of what an "extended stay" hotel is. Yes, it has a kitchen, refrigerator, etc. But it sure is not set up for anyone traveling who needs to stay there only a couple of nights. I had to ask for everything -- there was no shampoo, no hair-dryer, no hangers in the closet area, no good place to plug in a computer (although there was free wi-fi, thank goodness). So I had to keep trooping back to the office to ask for what I needed. The light on the far side of the bed didn't go on, and I discovered there was no place to plug it in. So I'll never choose that hotel chain again.
Comment from Hotel Management
Aug 23, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies that your stay was not an excellent one. Our staff have been made aware of your issues and we will do a better job of communicating to guests our amenities and policies. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.