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Reviews of Homewood Suites by Hilton Cleveland-Beachwood

3 out of 5
Homewood Suites by Hilton Cleveland-Beachwood
25725 Central Pkwy, Beachwood, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 589 out of 895 reviews" "
Rating 8 - Good. 233 out of 895 reviews" "
Rating 6 - Okay. 45 out of 895 reviews" "
Rating 4 - Poor. 17 out of 895 reviews" "
Rating 2 - Terrible. 11 out of 895 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a strange loud wind noise from the hall that whistled in under the rooms door!!
Stayed 3 nights in Apr 2024

8/10 Good

Julius, Webster

Staff could have been friendlier. It’s an ok property. Pool was dirty. Breakfast was good
Stayed 2 nights in Apr 2024
Response from TM on Apr 15, 2024
Thank you for your feedback and choosing to stay with us! It looks like we may have fallen short during your stay. When you have a moment please contact the hotel directly. We welcome any and all feedback as we utilize as a training opportunity to better ourselves and service. Thanks again!

10/10 Excellent

Neil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there with my family to observe the eclipse. Although they were busy with the eclipse, they accommodated an early check in for us. Hotel was clean, and they had decorations for the eclipse with some eclipse-themed snacks for the kids. Breakfast was good and they had complimentary snacks and drinks in the rooms. We enjoyed staying there.
Stayed 2 nights in Apr 2024
Response from TM on Apr 15, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Shalome

Traveled with family
Liked: Cleanliness, staff & service
Enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from TM on Apr 15, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Tasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from TM on Apr 6, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Good

Lauma

Traveled with family
Nice benefits with room. Just did not underatans why garbage was not removwd moening of second day of stay. Oh well. Breakfast was great!!! People nice!
Stayed 2 nights in Mar 2024
Response from TM on Mar 29, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize for the trash not being removed from your room. Your feedback has been shared with housekeeping so we can continue to make that a focus area. We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Kaija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from TM on Mar 29, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Mar 2024
Response from TM on Mar 29, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 Okay

Emily

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was amazing but when we arrived around 4:30pm our room, as well as 5-6 other customer’s rooms, were NOT ready. Nothing was done about it other than having us wait in the lobby. We had children with us so waiting in the lobby for an extra amount of time after the check in time had passed was not acceptable.
Stayed 1 night in Feb 2024
Response from TM on Mar 18, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize that you had to wait for your room to be cleaned as we do our best to have as many rooms ready by 3pm but unfortunately, we fell short that day. We did address each guest individually if their room was not ready at 3pm. It looks like we were able to give you a complimentary upgrade from a 2 queen suite to a 2 bedroom suite for extra room and comfort for your family since your original room was not available right away. Thanks again!

10/10 Excellent

Beth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff from check in to breakfast the next morning!
Stayed 1 night in Mar 2024
Response from TM on Mar 2, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Good

Gary

Nicely maintained property !
Stayed 2 nights in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 3 nights in Feb 2024
Response from TM on Feb 24, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very nice staff.
Stayed 1 night in Feb 2024
Response from TM on Feb 24, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here on more than one occasion and every time has been a great experience
Stayed 1 night in Feb 2024
Response from TM on Feb 24, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the 2 bedroom suite!
Stayed 1 night in Feb 2024
Response from TM on Feb 24, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Room (double bedroom/bath) was very spacious and nice. Every staff member we encountered was very friendly and helpful. Comfortable beds. Slept really well. No outside noise. The breakfast was incredible. So many choices, and it was all very good. The pool and Jacuzzi were great. It really was a great stay. Very highly recommended.
Stayed 1 night in Feb 2024
Response from TM on Feb 24, 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
They text you throughout the stay to check on your satisfaction while you are still a guest.
Stayed 5 nights in Jan 2024

10/10 Excellent

VIVIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star staff!
I only stayed for one night but I must acknowledge the friendliness and helpfulness of the staff. Every staff member I came in contact with was extremely pleasant. I really enjoyed Ms. Sunshine at breakfast. She takes pride in her job and makes sure to greet everyone in the morning. It felt just like home. The ladies is housekeeping were EXCEPTIONAL as well. Brany and Brittani were amazing. They do a phenominal job. Keira(sp) went above and beyond at check in. We wanted to find a place to eat nearby and made great recomendations. Overall a great place to stay and although I was there for leisure, I would definitely recommend for business travel due to the wonderful staff. 5STARS!
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Terri

Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Stayed 2 nights in Dec 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great! Clean & extremely friendly staff. Shaq at the front desk was so nice & went above & beyond with kindness.
Stayed 1 night in Dec 2023

10/10 Excellent

Cyntia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Zantaia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from TM on Nov 24, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Mediocre facility with good potential
Great breakfast buffet. Rooms not thoroughly cleaned with litter and debris scattered around corners and nooks in the room.
Stayed 4 nights in Nov 2023
Response from Hotel Management on Nov 21, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here! I do apologize for the cleanliness issues that you experienced while staying with us and have shared your feedback with the housekeeping team to make this a focus to prevent it from happening again. Thanks again!

10/10 Excellent

Shanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

bassie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was first class. Only draw back was the air freshner diffuser that made it very difficult to breathe.
Stayed 2 nights in Nov 2023
Response from TM on Nov 14, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize that you didn't like the air fresheners we have in some of our public areas. We do have them set at the lowest setting as we know that it could affect everyone differently. Thanks again!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from TM on Nov 10, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TM on Nov 10, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came for a get away and the pool and hot tub was over run by kids with no supervision and they kept letting other kids sneak in the back door to swim. When my husband and I tried to relax in the hot tub the kids kept shutting off the bubbles and wanted us to leave.
Stayed 1 night in Nov 2023
Response from TM on Nov 18, 2023
Thank you for your feedback and choosing to stay with us! We see a lot of families on the weekends and during this time of year. We do our best to monitor with wristbands and walking the area. I apologize that you and your husband weren't able to fully enjoy to pool and hot tub area. Thanks again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from TM on Oct 21, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a nice size heated pool but the hot tub was very small. Our room was clean. My only complaint about the room itself was the bed. The fitted sheet mattress protector did not seem to fit the mattress and kept slipping off the corners. Decent hot breakfast in the morning. It was convenient that there was a restaurant right across from the hotel.
Stayed 1 night in Oct 2023
Response from TM on Oct 16, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize that the bedding kept sliding off the bed. I have shared your feedback with the housekeeping team to ensure we are catching this. We can’t wait to welcome you home again soon! Thanks again!

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except a dog was in the room next to ours. We heard the dog bark when we entered the room and then again later. I went to the desk to inform them and the clerk said she would call the occupants of that room. We should have been informed that the room next to ours was open for dogs. We would have asked for another room.
Stayed 2 nights in Sep 2023
Response from TM on Oct 13, 2023
Thank you for your feedback and choosing to stay with us! I apologize that you heard a dog bark near your room as we are 100% pet friendly hotel. We do have pet a policy that any guest traveling with their fur baby signs when checking in. I'm glad to hear that we were able to contact owners and there weren't any further on going issues. Thanks again!

10/10 Excellent

Joseph, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from TM on Oct 13, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Benjamin

Stayed 2 nights in Oct 2023
Response from TM on Oct 28, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 Okay

Rosalyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was ok but beyond the surface needs a deepclean
The hotel is nice and in a good location. The pool was nice and enjoyable. For one night it was ok but for the price it needs a deep clean.
Ripped
Stain on couch
Fold out bed dirty
Stayed 1 night in Oct 2023
Response from TM on Oct 10, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here! I apologize for the cleanliness issues you experienced while staying with us and have shared your feedback and pictures with the housekeeping team to make this a focus. Thanks again!

10/10 Excellent

Brittany

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 4, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Kortney

Stayed 1 night in Sep 2023
Response from TM on Oct 21, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean convenient property.
Stayed 5 nights in Sep 2023
Response from TM on Sep 16, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Francisco

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 4, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and head chef are awesome. Thank you both!
Stayed 2 nights in Aug 2023
Response from TM on Sep 4, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! Thank you for your kind words about the staff, we truly have an amazing team here. We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Francisco

Stayed 1 night in Aug 2023
Response from TM on Sep 22, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Good

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. good breakfast excellent location for my conference Only downside was no shampoo/ conditioner in room
Stayed 2 nights in Aug 2023
Response from TM on Aug 31, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I'm sorry to hear about your shampoo and conditioner, we have recently switched to bulk items that are on the shower wall. I will share your feedback with housekeeping to ensure that we are changing out the bulk bottles when empty. We can’t wait to welcome you home again soon! Thanks again!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowding during check up was a problem.
Stayed 2 nights in Aug 2023
Response from TM on Aug 26, 2023
Thank you for your feedback and choosing to stay with us! I apologize for the crowding. If you have a moment please contact the hotel directly as we would love to hear more about your experience. We appreciate any and all feedback to better our service to our guests. Thanks again!

10/10 Excellent

Karilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest people!
Had a lovely stay with family. The hotel was clean, comfortable, and the people were wonderful.
Stayed 2 nights in Aug 2023
Response from TM on Aug 19, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! Thank you for your kind words about our staff! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Myrica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from TM on Aug 14, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

David, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from TM on Aug 14, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Excellent

Myrica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from TM on Aug 9, 2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!