Ratings based on 474 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Virginia
Nice hotel. Friendly staff. Good food.Posted Mar 9, 2018
Enjoyed our second family stay at this hotel. The staff is very helpful, the room was clean, and the food served for breakfasts and the weekday evening reception was good and fresh. Lots of fresh cut fruit!
by A verified traveler from Cleveland, Ohio
Posted Feb 27, 2018
Room was not clean. Beds were not comfortable and my request for a roll-away bed was never fulfilled.
for Everyoneby A verified traveler from willoughby hills,ohio
It was a nice stayPosted Jan 1, 2018
We actually had two rooms for our stay. The comfort of the beds were great. We slept wonderfully throughout the night. The pullout was one of the better ones I have seen. Although I did not sleep on it the kids said it was okay. If i had any suggestions the Hilton should invest in making them just little more comfy. The room was clean, there was no odor. I wish the dishes were cleaner that were in the cabinets. The sauna was great, the pool could have been just a little warmer. The breakfast was okay fruit wasnt that sweet but the kitchen staff seemed very eagered to help if asked. The front desk were great, they were accomadating and whatever we needed they provided. As for my comment about the breakfast my other family member enjoyed it because of the waffle maker. The lobby was clean, and we didnt hear noise from other guest room. There are dining places near however since we are from area we had Pizza delivered. Overall we had a great stay and would stay again.
Posted Dec 4, 2017 on Hotels
Nice location.Posted Dec 2, 2017 on Hotels
The hotel was fine. The tv was too small for the size of the room. My husband was bummed that on the Thursday breakfast buffet there was no meat. Neither of these are issues to me.
by A verified traveler
Big let down....Posted Nov 27, 2017 on Hotels
Could be better with furniture and smell...
Nice HotelPosted Nov 27, 2017 on Hotels
People were great and hotel was nice. Only issue was room door opened really hard as was heavy. Rest was clean and quiet.
Posted Oct 31, 2017 on Hotels
Happy with upgraded roomPosted Oct 29, 2017 on Hotels
We got an upgrade when we checked in which was a nice touch. All employees were very friendly. Safe area close to John Carroll University
for Everyoneby A verified traveler from PA
Posted Oct 16, 2017
Very clean, quiet and the staff was very friendly.