Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Could of been better

Posted Nov 10, 2015
There was dirty dishes in the dishwasher and when i called front desk to inform, they sent me dishwashers crystals to put in the dishwasher. The lamp were dusty and they never offered clean linen, The breakfast catered to pork eaters so you would have to eat breakfast without meat, They complained of the noise and said they smell smoke, Yes we were having fun by talking and laughing at the same time but none of us were smokers. I would rather do downtown then say in the Residence inn in Beachwood anyday.
Comment from Hotel Management
Nov 15, 2015 by Erin Welch, Hotel Management
Thank you for your feedback. I will be sure to share your comments with housekeeping as the conditions you described are surprising. We appreciate your feedback, as it is integral to improve our operations. Sincerely, Erin Welch
5 out of 5
Recommended
for Couples
by A verified traveler

Pleasant stay

Posted Nov 2, 2015 on Hotels
Hotel was comfortable, had everything we needed. Comfortable beds. Breakfast was good. Neighborhood felt safe.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2015
Pros: loved the rooms
Cons: breakfast
Location: didnt matter for this stay
just to hang out with the girls for a bridal getaway
Comment from Hotel Management
Oct 28, 2015 by Erin Welch, Hotel Management
Thank you for taking the time to review our property. We are glad we were able to accommodate you, and congratulations to the Bride!
5 out of 5
Recommended
for Families
by Deedee

Posted Oct 21, 2015 on Hotels
Comment from Hotel Management
Dec 26, 2015
Thank you for taking the time to rate our hotel. We hope we can serve you again when your travels bring you back to Beachwood. Erin Welch
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 13, 2015 on Hotels
Comment from Hotel Management
Dec 26, 2015
Thank you for taking the time to rate our hotel. We hope to serve you again when your travels bring you back to Beachwood. Erin Welch
4 out of 5
Recommended
for Couples
by A verified traveler

Very good, but not great

Posted Oct 7, 2015 on Hotels
Cleaning staff was good about servicing our room in the afternoon as we left usually by noon. They also replaced coffee supplies, TP, kleenex, etc as needed without being asked. Room was nice and big and provided lounge chair as well as desk chair so both of us could sit and watch TV or work without having to use bed. However, in a "suite" hotel, we were expecting a separate bedroom. Preferred a walk-in shower rather than a tub with shower, but it worked.
Comment from Hotel Management
Dec 26, 2015
Thank you very much for your kind words about our hotel and staff. We take great pride in making sure our guests are satisfied with every aspect of their stay. I see that you were unhappy with the room type, and I apologize for any confusion. We do have one and two bedrooms available to rent as well as our standard studio suite.We hope you will visit us again, soon! Thank you for taking the time to share your comments. Erin Welch
5 out of 5
Recommended
for Families
by misty from columbus

great hotel

Posted Sep 14, 2015 on Hotels
Very nice and quiet and clean...staff was amazing
5 out of 5
Recommended
for Families
by Ramsey

This traveler left a rating score only Posted Sep 12, 2015 on Hotels
5 out of 5
Recommended
for Families
by Jennifer from Fairfax, VA

Much obliged for such a pleasant stay...

Posted Aug 28, 2015 on Hotels
Fantastic hotel - clean, comfortable and the staff was so friendly and helpful. We had a 2 bedroom suite with a king size bed in each room and a pull-out sofa in the living room. Our room was very reasonably priced and our party of 6 was accommodated very comfortably. It is an easy drive to Little Italy, the Botanical Garden, the Great Lakes Science Center and the Rock Hall. We'll definitely plan to stay here again when we return to Cleveland!
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 28, 2015 on Hotels