Ratings based on 203 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Lightning in bedroom not good for reading desk too big. Doors need cleaning
3 out of 5
Recommended
for Everyone
by A verified traveler from cape town

Posted Aug 22, 2017
Pros: I liked the location and staff were quite courteous ... security was very good
Cons: The cleanliness of the rooms and make some repairs.. doors were broken and did not close properly e.g. Toilet doors
Location: There are lots of nearby places to eat and shop..
The hotel is located in a nice quiet surburb with good shopping and restaurants close by , very short drive if you have a car.. The cleaning was quite horrible for me in this particular hotel. Very poor.. always forgot to replace one item or the other or most times forgot the dirty cleaning clothes on your dresser .. I had to call always when I got back to the room for either replacement tissue. Towels, glasses etc. you would still find trash from the day before except you brought it out to middle of the room.. not cool....
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Nice hotel

Posted Jul 8, 2017
The 2 bedroom suite was great. Large in size. The staff was extremely friendly!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Excellent Staff!

Posted Jul 6, 2017
I wasn't aware of the size limitations for bags and purses at First Energy Stadium and my purse was too large to meet the requirement and I didn't pack another one. I asked Jasmine (with long hair) at the front desk about the policy and she confirmed my purse was too large. Then immediately offered her own for me to borrow. She was so nice and didn't hesitate to help. Also, when our UBER driver was confused and couldn't find the hotel she got on our phone and gave him directions - the whole time he was lost - which was about 10 minutes. Again, never hesitating to help. Everyone at the hotel was nice and went above and beyond for the guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Slow ride

Posted Jul 5, 2017
Elevator ( only one) ..... slow Always had a wait
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 26, 2017 on Hotels
5 out of 5
by Milan

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
5 out of 5
by Gerald

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco CA

Great place, close to schools, restaurants

Posted May 24, 2017
Would definitely recommend this place. Need a bit work on the front office staff, though
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Excellent excellent excellent The same was great. The front displayed professionalism.