Ratings based on 56 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel

Posted Nov 26, 2016
Nice place with weeknight activities and good breakfast.
4 out of 5
Recommended
for Families
by A verified traveler from Minneapolis, MN

Just what we needed

Posted Aug 25, 2016
Pros: The pool area was outstanding. They use salt instead of heavy chlorine in the main pool. TV and Internet service were very good.
Cons: The shower door handles were nearly falling off. Several doors in the room did not close properly (including the main room door).
Location: Near I-271, Richmond Road and Chagrin Road. Plenty of nearby restaurants and shopping and easy access to the city.
This was just what we needed for visiting family in Beachwood. It is well-located and clean. The room was huge and fully equipped (2 bedrooms, common room, 2 bathrooms, 3 TVs, microwave, oven, fridge, all in working order).
Comment from Hotel Management
Aug 31, 2016 by Erin Welch, Hotel Management
Dear Paul, Thank you for taking the time to sahre your comments. We are glad you enjoyed our location, and hope you had a great time with your family. I will be sure to share these comments with our Engineering team to ensure the doors from your room are corrected. We hope to see you again soon. Sincerely, Erin Welch
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to Stay

Posted Aug 16, 2016
Pros: The staff was very helpful and kind.
Cons: The pool wasn't heated even though they said it was.
Location: Lots of restaurants and easy access to interstate.
The staff was very helpful. Close to many restaurants and the interstate. Room and hotel was well maintained. Nice selection for breakfast.
Comment from Hotel Management
Aug 31, 2016 by Erin Welch, Hotel Management
Thank you very much for taking the time to share your comments. I am pleased to learn that the staff took great care of you, and that you enjoyed our location. I am concerned about your comment on the pool. We do keep it heated to 83 degrees during the season. I will follow up with Engineering to ensure this standard is being met. We hope you choose to stay with us again. Sincerely, Erin Welch
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2016
The stay was perfect. The only problem was we had to call twice regarding the toilet almost overflowing
3 out of 5
by A verified traveler

Could of been better

Posted Nov 10, 2015
There was dirty dishes in the dishwasher and when i called front desk to inform, they sent me dishwashers crystals to put in the dishwasher. The lamp were dusty and they never offered clean linen, The breakfast catered to pork eaters so you would have to eat breakfast without meat, They complained of the noise and said they smell smoke, Yes we were having fun by talking and laughing at the same time but none of us were smokers. I would rather do downtown then say in the Residence inn in Beachwood anyday.
Comment from Hotel Management
Nov 15, 2015 by Erin Welch, Hotel Management
Thank you for your feedback. I will be sure to share your comments with housekeeping as the conditions you described are surprising. We appreciate your feedback, as it is integral to improve our operations. Sincerely, Erin Welch
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2015
Pros: loved the rooms
Cons: breakfast
Location: didnt matter for this stay
just to hang out with the girls for a bridal getaway
Comment from Hotel Management
Oct 28, 2015 by Erin Welch, Hotel Management
Thank you for taking the time to review our property. We are glad we were able to accommodate you, and congratulations to the Bride!
5 out of 5
Recommended
for Everyone
by A verified traveler from Daytonn OH

Great location

Posted Aug 10, 2015
Pros: Quiet, great breakfast.
We attended the Ohio Wine Festival and selected this hotel due to its location to the event and shopping. Good choice.
1 out of 5
by A verified traveler from Chicago, IL

Dirty Hotel - Misleading Pictures on Website

Posted Jul 2, 2015
Pros: Nothing
Cons: Rooms were run down and looked nothing like in the pictures online. Staff told us that they were scheduled for remodeling later in the year.
Hotel room was dirty and kitchen had not been cleaned. Saw the room and checked out to find alternate accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Stayed with my family

Posted May 27, 2015
We stayed four of family members in 2-bed room. The rooms were wide and clean. Bed size was also good enough.
5 out of 5
by A verified traveler

Great Home away from home

Posted May 19, 2015
Pros: Cleanliness, the upgrades
Cons: no
Beautiful hotel, great for a traveler, who want to feel like they are home and not at a hotel. The room are equipped with full sizes appliances, comfortable beds, including the sofa bed. Every time, I travel to Cleveland , I stay at this hotel. Thank you for a wonderful visit.