Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of Hôtel de l'Image

4 out of 5
Hôtel de l'Image
36 Boulevard Victor Hugo, St.-Rémy-de-Provence, Bouches-du-Rhone

Reviews

8.4

Very Good

Rating 10 - Excellent. 84 out of 170 reviews" "
Rating 8 - Good. 52 out of 170 reviews" "
Rating 6 - Okay. 15 out of 170 reviews" "
Rating 4 - Poor. 13 out of 170 reviews" "
Rating 2 - Terrible. 6 out of 170 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
l'Image is a charming hotel, with incredible grounds, a friendly staff, and beautiful rooms. Highly recommended
Stayed 2 nights in Oct 2023

10/10 Excellent

Hang Yee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are nice. Ambience of the room is good
Stayed 1 night in Jul 2023

10/10 Excellent

John

Stayed 1 night in May 2023

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view which made it a restful stop on a very busy trip around Provence. A nice easy town to navigate and the hotel is as close as you can get to the center of town. We will return.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lietza

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC
Overall, absolutely do not stay here. It was 104 degrees outside and 93 degrees inside our room at 11 pm. We approached the front desk 6 or 7 times about this, they finally moved us to the room next door, it was 85 degrees at 11 pm the next night. The AC does not work and they will do nothing to assist you nor discount your stay for the camping-like atmosphere. The hotel is old and needs updating, rooms were serviced inconsistently, never swept or cleaned our floors a single time during an 8 days stay nor replenished pool towels or water in the room. To their credit they did tells us the room had no AC, about 12 hours before our arrival, while we were on a plane coming from the states so we had absolutely no other options but to stay there or book a room in a city about 40 minutes away. Avoid at all costs. 1.5 star hotel at best. Absurd for the summer price.
Stayed 8 nights in Jul 2022

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay overall. The location is absolutely fantastic, literally in the center of town. The pool area was very nice, the breakfast was great and the room was good. The only caveat was the fact that the hotel restaurant didn’t seem to really have planned for guests having lunch, where on several occasions it was either full or out of food.
Stayed 5 nights in Aug 2020

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very comfortable
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Great location - gardens need tending
Very nice and helpful staff who were great help and very friendly.
Stayed 3 nights in Oct 2019

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool/garden
Nice rooms and fantastic pool
Stayed 3 nights in Aug 2019

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointment! The 4 star days are gone.
There was no one to take our bags or park our car. The room was sort of okay. The chairs they had in the room were tiny and not comfortable. The mattress has seen it's better days. The view of the unkempt yard was disappointing. The breakfast was horrible. We had the room with the tree house and we did enjoy that. We had a cocktail party with the friends we were traveling with and that was fun. The location is good.
Stayed 3 nights in Jun 2019

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely. The staff and management very helpful. The AC was not working which was inconvenient but fortunately weather was cool. We definitely enjoyed our stay.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel de l'Image is in a wonderful location and is very pleasant. We have stayed there three times but our last visit was less pleasing than the others. I just have the feeling that this hotel is beginning to be run for the benefit of the staff rather the guests and previously high standards are slipping.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful boutique hotel
staff was wonderful and hotel charming
Stayed 2 nights in Oct 2018

4/10 Poor

johanna, Miami

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The only thing was very nice in doing their job was the cleaing people in the room. the front desk was helpful somewhat, but unfortunately were not able to change local currencty. Hotel needs to have a complete rehab of the amenitis they have. Does not look to an standard 4 star property. The property is staring to look old and outdated. Need to have a good revamp of the grounds and offer more amenities for guests.
Stayed 2 nights in Oct 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, room comfort
Needs a renovation
Our room had an incredible view of les alpilles. The people were very nice. We've stayed here ever since it 1st opened. It's starting to get a bit shabby & needs a renovation.
Stayed 3 nights in Oct 2018

6/10 Okay

Annie, CA

Stayed 4 nights in Sep 2018

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Such a great hotel and location! Right in the middle of the old town. Great cafe’s and bars right outside the door!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Lovely hotel in fabulous location
On the edge of a picturesque town with plenty of restaurants and pretty car free old streets, the hotel has a spacious garden and a lovely pool. A great location for visiting the local area.
Stayed 4 nights in Jul 2018

2/10 Terrible

Norma

Disliked: Staff & service, room comfort
Shocking experience
When we arrived they told the air con in our block was not working .They could have called us earlier in the day so we had time to make plans .we moved out to a different much nicer hotel I am please we moved out as the room was tiny and really depressing . I have stayed here before about nine years ago and I could see how now it’s very run down and quite depressing When we stayed at the new hotel they told us the air on at image Hôtel is always breaking down in the new block We had to move out and really they should have helped with our bags or at least offered to pay breakfast at the new hotel We have been travelling all day and really this spoiled our day
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Thoroughly enjoyed our stay! Would return.
Stayed 2 nights in Jul 2018

8/10 Good

Ann, Chicago

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The hotel and grounds are beautiful. Staff was good. Location was great. Breakfast was fantastic. Only issue was the room. We walked in and were overcome by a heavy cologne sent. They must spray this in the rooms to freshen them up. It was so strong and awful. The room was very small and there was a dead spider in the desk. The air conditioner did not work and it was hot and stuffy in the room. We were lucky to have live entertainment on a Tuesday night outside by the bar. Very enjoyable. This place was fantastic except for the room.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in St Remy.
Broken AC during heat wave, Staff accommodating by sending us to another hotel and giving us upgrade for second night. Glass of champagne. A bit of a hassle to move bags etc. Hotel itself has nice pool, garden. Good spot for bike touring. Mattress wes too firm for our taste.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in St Remy
Best part of hotel is the location. Balcony is also large and wonderful.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel in middle of town
The room we were give required carrying suitcases up 33 stairs. Also it was not possible to get a coffee or tea during the day.The reason given was that the bar was closed and wouldn’t let be open until June 1. Not good service
Stayed 4 nights in May 2018

8/10 Good

Douglas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Kathleen, Greensboro, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biking In Provence
Hotel was centrally located in St. Remy. Good breakfast every morning and beautiful outdoor spaces to relax with coffee (morning) or glass of famous local Rose wine (evening). The pool looked beautiful, but we did not have time to use it.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience , wonderful staff
We had a great experience and really enjoyed the hotel and wonderful staff. Good location for the area and many excellent restaurants in the area. A good choice for families and. Nice pool and gardens.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location with a nice little pool. Really nice staff and great service.
Stayed 1 night in Jul 2017

8/10 Good

couple. , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient modernised hotel. Walking out to cafes.
Found the hotel to be very well run though some spaces clearly set up for conference use were a bit impersonal. Usual expensive breakfast in a barn-like area can be avoided in favour of the very frendly small cafe next door. Quite a good pool. Lots of pavement restaurants within walking distance.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, centrally located on ring road of old town. Room 19 has many steps to get to room plus stairs inside room to bathroom. It was a huge room though. Very comfortable king bed and sofa, fridge, desk

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
The hotel is in a great location. Center of old town. Close to many shops and restaurants. We were in room 19 in the back building. 3 sets of steps to get to our room including a set in our room to enter and 3 steps to the bathroom. It was a huge room though with king bed , sofa, chair plus desk along with fridge. Huge shower stall with seat and separate tub.

6/10 Okay

Verified traveler

Disliked: Room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but does not worth 400$/night
Nice hotel, very well situed but does not worth 400$/night

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Procence
Hotel grounds, pool and garden a mini Provence. Dining, bar selections with very nice service staff make your stay special.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful property, close to shops & restaurants.
Do not get room 10, very small room & bathroom. Pipes exposed in closet. Upgrade rooms 22 & 23 are much nicer & larger. Natalie was wonderful in helping us upgrade to larger room.

10/10 Excellent

J TYLER, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Provençal Getaway
Friendly staff and excellent restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens
We stayed one night and enjoyed sitting poolside, wandering through the garden and labyrinth, and shopping in the town. The Van Gogh trail was interesting an right near the hotel. Dinner at the hotels fine restaurant was pricey but fantastic!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Saint Remy
Overall a lovely hotel, we visited in April so the hotel was quiet and had a lovely relaxed vibe with plenty of space and seats outside. Beautiful gardens, very comfortable room, excellent housekeeping, friendly staff, perfect location in Saint Remy. Didn't eat at the restaurant so can't comment on that. (But would highly recommend Gus restaurant, just across the street.) The pool wasn't opened yet but looked lovely. Minor downsides - breakfast is really overpriced, for a price that high I would expect much more choice at the buffet. However breakfast service was very pleasant. (And hotel breakfasts in this part of France seem to be ridiculously priced in general!) Room, while comfortable, didn't feel very luxurious for a deluxe room in such a nice hotel.

10/10 Excellent

Mimi, kansas city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in charming town
We had a wonderful experience at this hotel. Our room had a terrace over looking the garden and pool. The staff was very helpful, especially Emily at the reception.

10/10 Excellent

Tania, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay at the Hotel De LImage
My husband and I stayed here for 3 nights in September. We were greeted by friendly staff, free valet parking and a clean, spacious, comfortable room. The grounds are beautiful and the location is excellent - right near the old town of St. Remy. We used St. Remy as a base to explore Provence. Would definitely recommend this hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet room with great staff
We had a very comfortable room facing the beautiful garden, lawn, and pool at the back of the hotel. (Only sorry we didn't bring swimsuits) The staff at the front desk, particularly Emilie and Jean-Luc, went to great effort to be sure that we found excellent local restaurants for dinner. The full breakfast buffet was varied and delicious.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Love the tree house. Unique and fun. Staff was wonderful.

8/10 Good

anthony, cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
ok

10/10 Excellent

Danielle, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in provence!
The rooms were basic but the hotel property was beautiful, particularly the pool area and we couldn't be in a better spot in town. Would love to go back and stay longer!

8/10 Good

jaynr, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in charming town
Although our room was not the greatest, we did enjoy everything else about this hotel. The location and grounds were exceptional. We loved the pool and had a delicious lunch at their restaurant. The staff were extremely helpful, friendly, and always polite. We would recommend this hotel if traveling to Provence.