Ratings based on 229 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
70% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

No pool towels or free breakfast

Posted Dec 2, 2016
Breakfast is complicated. They give you $6 off at Waffle House or McDonald's and $3 off for kids- you pay tax and tip. The McDonald's kids coupon is only good for kids meals which aren't served until 11 am. If you use the kids coupon at Waffle House, the kids meals are all $4.50+, so either way it's a pain in the butt. This is further exasperated by the fact that it is super busy at McDonald's because it's attached to a prime gas station off the highway. The Waffle House is in front of two RV parks. Although food options are weird for breakfast (especially for a Best Western), there is a Denny's inside the hotel and a Wendy's across the street. That pretty much sums up your options unless you want to drive. The pool towels should be available to guests. We were fortunate enough to have our own. I wouldn't stay again only because I like to get up, eat a hot breakfast and leave- not drive across the street to wait in line only to find out my kid can't eat until 11 unless we go somewhere else. Life should be simpler- especially when you are traveling.
Comment from Hotel Management
Dec 4, 2016 by Manager, Hotel Management
Jennifer, thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased that with the exception of a few issues, you had a pleasant stay. Thanks once more for being our guest, and we would love to make it up to you and hope you will consider a return visit. Serge Miner, Owner
4 out of 5
by A verified traveler from US

Stay experience

Posted Dec 1, 2016
Convenient location off the interstate. Plenty of parking for all types of vehicles. dog friendly. Really made me and dogs feel welcome. Clean. Beds a little uncomfortable. Good experience. I would recommend this hotel to my friends.
Comment from Hotel Management
Dec 2, 2016 by Owner, Hotel Management
I am thrilled the Best Western Point South met all your expectations for yourself and for your pets! We take pride in ensuring that all our guests, including the four-legged, enjoy their stay with us. And please tell your dog that we appreciate his wonderful barks of approval of the doggy bag! We thank you for your kind words and look forward to seeing you the next time your travels bring you to South Carolina Low Country. Serge Miner Owner
1 out of 5
by A verified traveler from US

Dissatisfied

Posted Nov 26, 2016
I got great reviews from this hotel, from friends that stayed in town. Being that my grandmother lives towards Charleston it was the perfect location. The staff was super duper nice and very helpful! No complaints there... the problem was the bed... I got a room with double beds (we were traveling with 2 small children).. 12+ hours I drove from Alabama to get home for Thanksgivings and the sheets were stained with what appeared to be blood... I just didnt have it in me to complain that night, but I took pictures and we all slept in one double bed . I did make the staff aware of the situation at checkout the next day, apparently I was not the only complaint they've had. I was told that I would get my room 1/2 price and would be notified via email of the transaction, but no word just yet...
Comment from Hotel Management
Dec 1, 2016 by Manager , Hotel Management
Dawntel, thank you for your feedback. It’s great to hear that our staff took good care of you while you were here! We are disappointed, however, to hear that the level of cleanliness was not up to par during your stay, and we certainly apologize for that. Housekeeping has been notified! You should be receiving an email regarding reimbursement soon. Thank you again for your business and honest feedback, and we do hope you’ll return for a future visit. Sincerely, Serge Miner Owner
5 out of 5
by A verified traveler

Posted Nov 5, 2016
Overall was excellent wish they had better and more comfy chairs
Comment from Hotel Management
Nov 5, 2016 by Owner, Hotel Management
We are so happy you chose Best Western Point South for your stay. I am glad to know you loved our hotel. We also appreciate your suggestions and hope you will choose to stay with us again the next time you are in the South Carolina Low Country. It was our pleasure to have you as our guest! Serge Miner Owner
4 out of 5
by A verified traveler

Stop over during hurricane Mathew.

Posted Oct 19, 2016
Pros: Close to exit
Cons: Nothing
Location: The area could use sidewalks to get from here and there.
Very clean and comfortable would recommend the place was completely booked
Comment from Hotel Management
Oct 20, 2016 by General Manager , Hotel Management
Thank you for staying with us at the Best Western Point South during the hurricane. We are so happy you were comfortable here and were pleased with our convenient location. We appreciate you recommending us to others and look forward to welcoming you back again. Sincerely, General Manager
1 out of 5
by A verified traveler from US

Best Western in name only.

Posted Oct 18, 2016
Pros: Nothing...
Cons: The hotel must be completely refurbished in order to meet the standards of Best Western and guest.
Location: Gas at this location is .30 cents more then down the road on 95 South and North. There is nothing more that a McDonalds, Waffle house and a Denny's.
The hotel was converted from an older Motel. The bathroom walls had paint peels and there was mole around the bathtub (caulking) and toilet. The carpet near a sink had a slight odor of beer. I paid for a queen size bed and got a full size bed. The Bed mattress was old and I felt the springs when I sat down on it. Frankly if I did not need the sleep I would have left not caring that the room was not refundable.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to notify us about the issues you encountered during your recent stay. We know traveling is often stressful, and we apologize for failing to make you feel as comfortable as possible. I have notified the housekeeping department about the issues you mentioned, and we are taking steps to correct them as soon as possible. We are truly sorry and hope you will consider giving us a second chance in the future. Serge Miner Owner
4 out of 5
by A verified traveler

Posted Sep 20, 2016
Breakfast vouchers for McDonalds or Waffles when Denny's was located with the hire building. $6 voucher and option for a bag to go. Bag more conducive to lunch. We went to Denny's.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
We are so happy you chose the Best Western Point South for your stay. It’s great to see your four-star rating about your stay with us, and we are glad the breakfast vouchers worked well for you. We appreciate your business and hope you will visit us again the next time your travels bring you our way. Sincerely, General Manager
5 out of 5
by Roccia Mo from MA

Posted Sep 1, 2016 on Hotels
Great hotel.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
We are so happy you chose the Best Western Point South for your stay. We are also thrilled to read that you loved our hotel and will certainly share your compliments with our entire staff. We appreciate your business and hope you will choose to stay with us again the next time you are in the South Carolina Low Country. Sincerely, General Manager
4 out of 5
by Paul from Fort lauderdale.

Nice clean quiet stay.

Posted Aug 30, 2016 on Hotels
Decent motel very quiet neighborhood, not much around, but it was fine for overnight stay.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for choosing the Best Western Point South for your stay. We are glad you were comfortable at our hotel and were pleased with our clean facility. We appreciate your business and hope you will choose to stay with us again the next time you are in the South Carolina Low Country. Sincerely, General Manager
4 out of 5
by locklin from Atlanta, Ga

Posted Aug 30, 2016 on Hotels
Me and the family had a great stay..the room was clean it close to the new outlet in pooler ga and customer service was very helpful abd pleasant
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
It was our pleasure to host you and your family here at the Best Western Point South. We work hard to deliver outstanding customer service along with clean, comfortable accommodations, and comments such as yours are greatly appreciated. Thank you again for your feedback, we hope you will come back again for more of our southern hospitality. Sincerely, General Manager