A Little Unorganized
Posted Mar 31, 2017
The hotel is a renovated motel. It is intended to be a little modern. The bathroom is really nice with a large modern, clean tub and a big walk in shower. However, they were a little unorganized. They said we should have water bottles in the fridge. There were none. When we went to get some they couldn't find any chilled, so they brought some to our room later with a bag of ice. I was missing the iron from my room and had to ask for it. They charged me for the room after I had booked through Expedia. The room is mediocre except the bathroom was nice.
Comment from Hotel Management
Apr 3, 2017 by Jason Frazier(GM), Hotel Management
It is unfortunate your experience staying with us was not great. I would like to say thank you for the review as it will be used as a training example for all current and our newer staff members. We do strive to provide the very best customer service to all our guests from the housekeeping department to the front desk. It appears we did fail to meet our normally very high standards. I would invite you to give us another try if you ever visit the area so we can provide you’re the best experience possible. If you have any additional comments that will help us improve please let me know.