Ratings based on 22 Verified Reviews

3.5 out of 5
40% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Kim

Nice hotel with resolvable issues

Posted Mar 5, 2017 on Hotels
I was impressed with this hotel. Very easy to get to and nice new build. I did find a few issues that, though inconvenient, will be remedied as they are working on them. The closets did not have rods in them, but the staff was working on getting them installed. Also, the toilet ran and was difficult to flush. The hotel does not have breakfast. When I got home and was unpacking, I found a roach in my suitcase which was a little unnerving. Overall the staff was excellent and the hotel was very nice. I would suggest this hotel to friends.
4 out of 5
by Brent

This traveler left a rating score only Posted Feb 17, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel

Posted Oct 21, 2014
Nice hotel. Clean rooms. Friendly staff. Near movie theater and places to eat.
2 out of 5
by terrence from candlewood

mediocrehotel

Posted Sep 13, 2014 on Hotels
Stayed there before and hotel was in better condition then.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2014 on Hotels
1 out of 5
by A verified traveler

Horrible Experience

Posted Feb 17, 2014
I will NEVER stay at one of these properties again. It was dirty. Bars of soap had hair on them. The smell of smoke was overpowering in the rooms. The staff was rude. Never again!
1 out of 5
by A verified traveler

Awful experience!

Posted Feb 3, 2014
Cons: Complete remodel.
The hotel was very drab, dirty, and our room was run down. There were ketchup stains in the elevator that wasn't cleaned during the time we were there. I almost stumbled over the carpet as it was bunched up in the middle of the room. The chair in the room was worn and torn at the head rest. The thermostat was broken and the air conditioner didn't have knobs. The hair dryer would blow a fuse after 1 minute of use (I believe the staff did replace that for me but we didn't stay long enough for me to try it out). The beds were not comfortable at all. Overall, the room and general decor of the hotel was very stark and not very warm or welcoming. We were there for a funeral and the overall atmosphere was very depressing. We had wanted a larger room to have family gather in and it was so depressing we didn't want to invite family over. We were there for 3 nights but left during the 2nd day. The hotel was not accommodating and charged us the entire amount. We originally decided to stay here due to it being an IHG property. We were incredibly disappointed and will never stay at a Candlewood again. We have serious doubts about staying at an IHG property. I have never had an issue before with Expedia but this was an awful, awful, experience especially during our time of sadness.
4 out of 5
Recommended
for Everyone
by D from Houston

Nice hotel, very close to restaurants.

Posted Oct 26, 2013
4 out of 5
by john from lafayette la

Posted Sep 6, 2013 on Hotels
Great place to stay, beds a little firm,