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Reviews of Candlewood Suites Beaumont, an IHG Hotel

2.5 out of 5
Candlewood Suites Beaumont, an IHG Hotel
5355 Clearwater Court, Beaumont, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 51 out of 116 reviews" "
Rating 8 - Good. 27 out of 116 reviews" "
Rating 6 - Okay. 20 out of 116 reviews" "
Rating 4 - Poor. 13 out of 116 reviews" "
Rating 2 - Terrible. 5 out of 116 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Marisol

Okay
Stayed 10 nights in Mar 2024

4/10 Poor

Anessa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was a severe issue with the drainage in the bathroom. The carpet was soaking wet in the hall and we tracked water into our room. The room smelled like mold/wet. We can say the beds were comfortable and the room was a good size.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jan 2024
Response from Ames on Feb 26, 2024
Thank you for choosing the Candlewood Suites for your overnight accommodations. We truly appreciate your business!

8/10 Good

Harry

Stayed 4 nights in Dec 2023

8/10 Good

Randall

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Billie, Richardson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kendra did an excellent job checking us out. All the staff were very helpful.
Stayed 1 night in Dec 2023

4/10 Poor

DeShayna

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
staff was friendly which was nice but the facility is old, ac unit noisy and old, hot and cold faucet in shower was reversed.. cold was hot and hot was cold! Ice maker wasn't working and didn't have an ice station! No phone in the rooms! I really thought I was booking a suite with 2 queens and pull out couch, got there and there was no room with that accommodation! Actually 1 queen was offered with pull out couch, or 2 queens with no pull out couch! No pool! Not happy at all even with the great staff did not make up for the stay at all!
Stayed 2 nights in Dec 2023

6/10 Okay

Chauntell

Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Stayed 1 night in Oct 2023
Response from Theresa Cormier on Nov 2, 2023
Thank you for staying with us!

2/10 Terrible

cutie

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was put in a room I didn't reserve. Staff stated elevator needed fixing so they put me in a different room without telling me. Staff switched out my room to the room i reserved the young lady was very pleasant. Second room the door didn't close all the way toilet wouldn't flush. Look like someone kicked in the door. 3rd room smelled like mildew with a bed in the living room and bedroom. I dnt recommend.
Stayed 1 night in Oct 2023
Response from Theresa Cormier on Oct 16, 2023
Dear valued guest,We sincerely apologize for the inconvenience that you experienced during your stay. We will definitely work on these issues to prevent this again. Thank you

10/10 Excellent

Rose

Traveled with family
The young lady that checked me in super sweet! She is new can’t remember her name
Stayed 2 nights in Sep 2023
Response from Theresa Cormier on Sep 11, 2023
Good morning Rose and thank you for your recent survey and staying with us.

6/10 Okay

Halle

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Room was booked 2 months in advance and when we arrived they did not have my selected room available. They ended up giving us an additional room. The additional room they gave us was located in the back of property and had a horrible smell to it like it had been vacant or not touched for a long time. Hotel offered free coffee for breakfast which was so thick and murky like the machine had not been cleaned.
Stayed 2 nights in Aug 2023
Response from Theresa Cormier on Aug 12, 2023
Dear Halle,Thank you for staying with us and sharing your suggestions that we will work on. Thank you

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service, lack of security
The service was ABSOLUTELY WONDERFUL, even when there were issues concerning double payment they were able to handle it and were very nice about it. The only issues my partner and I had with the specific Candlewood (because we've stayed at these hotels before) were that this specific one was a little outdated and the security of the hotel was lacking. There was a back door to enter into the hotel that required the room key to enter, but the lock system didn't work and the door was simply unlocked and you can go in and out at any time. That made us uncomfortable especially because the first room by that back door was our room, so it felt a little unsafe.
Stayed 6 nights in Jun 2023
Response from Theresa Cormier on Jun 26, 2023
Dear Guest,Thank you for staying with us and voicing your concerns. We have made the corrections and urge you to come back and stay with us.

10/10 Excellent

Richard

Stayed 1 night in Jun 2023
Response from Theresa Cormier on Jun 12, 2023
Thank you very much for staying with us.

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady front desk Cassandra was so helpful
Stayed 1 night in Jun 2023
Response from Theresa Cormier on Jun 9, 2023
Dear Rose,Thank you for staying with us Rose and please come again.

8/10 Good

Tanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Theresa Cormier on May 12, 2023
Dear Tanna,Thank you so much for staying with us and sharing your experience of your recent stay with us.

10/10 Excellent

ROSE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Theresa Cormier on May 2, 2023
Dear Rose,Thank you for taking the time to complete the survey for us. We appreciate your business and please come again!

10/10 Excellent

Alexia

Stayed 3 nights in Apr 2023
Response from Theresa Cormier on May 18, 2023
Dear Alexia,Thank you for taking the time to respond to the survey. Please visit us again soon.

8/10 Good

Jana

Stayed 1 night in Apr 2023
Response from Theresa Cormier on May 15, 2023
Good morning Jana,Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and staff were super friendly
Stayed 2 nights in Apr 2023
Response from Theresa Cormier on Apr 20, 2023
Dear Christina,Thank you for staying with us and please come again.

10/10 Excellent

Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Theresa Cormier on Apr 17, 2023
Dear Ray,Thank you for staying with us and letting us know how we are doing.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Theresa Cormier on Mar 14, 2023
Dear Mr. Richard,Thank you for staying with us and taking the time to complete this survey; we appreciate it.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
It was a little bit of a let down. I’ve stayed with this company before but simple things were missing. There were no towels in the restroom and only one extra pillow for the sleeper sofa but those linens didn’t have a blanket. We were able to get those things but it just seemed like there was no concern to get the room ready for guests.
Stayed 1 night in Mar 2023
Response from Theresa Cormier on Mar 13, 2023
Dear valued guest,We sincerely apologize for not having your room ready and we appreciate your comments to better help our staff improve on service.

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Theresa Cormier on Mar 2, 2023
Dear Gerald,Thank you so much for staying with us!

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no plug for bathtub. I stayed over a week and they never changed my sheets and housekeeping never came but once the day before I left. And I was overcharged.
Stayed 1 night in Feb 2023
Response from Theresa Cormier on Feb 23, 2023
Dear Dana,Thank you for your honest comments and we will use them to better improve our services. We apologize for the inconvenience.

10/10 Excellent

James

Stayed 1 night in Feb 2023
Response from Theresa Cormier on Mar 6, 2023
Good morning James,Thank you for staying with us and for giving us the awesome review!

10/10 Excellent

Donna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was nice, front desk attendant was polite on checking in and also on check out. We will definitely consider this hotel if we need another overnight in Beaumont.
Response from Theresa Cormier on Jan 17, 2023
Dear Donna,Thank you so much for the wonderful survey.Please come again.

4/10 Poor

OSCAR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Theresa Cormier on Dec 8, 2022
Dear James,Thank you for choosing Candlewood Suites Beaumont!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2022
Response from Theresa Cormier on Dec 1, 2022
Dear guest,Thank you for staying with us.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Theresa Cormier on Nov 15, 2022
Dear Lisa,Thank you for staying with us and giving us honest feedback to better serve our guests,Thank you!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice location though I do prefer the other building designs that have a larger outdoor area for the BBQ grills.
Stayed 1 night in Sep 2022
Response from Theresa Cormier on Sep 30, 2022
Dear Robert,Thank you for staying with us and we appreciate your business and honest comments.

2/10 Terrible

Eric

Stayed 1 night in Jul 2022
Response from Theresa Cormier on Jul 27, 2022
Dear Eric, I sincerely apologize for your recent stay not being up to standards.

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room and everything is perfect.
Stayed 1 night in Jul 2022
Response from Theresa Cormier on Jul 25, 2022
Dear Emmanuel, Thank you for staying with us and giving us honest feedback. Please come again soon!

10/10 Excellent

Barraka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Everything was neat and clean
Stayed 3 nights in Apr 2022
Response from Theresa Cormier on May 6, 2022
Dear Barraka, Thank you so much for your review and for staying with us!

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Stayed 1 night in Mar 2022
Response from Theresa Cormier on Apr 25, 2022
Dear Christopher, We are happy to hear that your stay was quiet and comfortable. Thank you for staying with us!

4/10 Poor

Konrad

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Left Early
Old facility that had a funky smell. The bed was comfortable as were the pillows. NO room cleaning between nights. The front desk at night was pleasant upon arrival but seemed like they could care less in the morning. I left 2 nights earlier on my reservation. Will not book here again.
Stayed 4 nights in Mar 2022
Response from Theresa Cormier on Mar 29, 2022
Dear Konrad, We sincerely apologize for your recent stay; our guest's opinion matters to us.

10/10 Excellent

Willfredo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From walking in and getting warm greetings from Talitha in the front desk. To a smooth check in. Our room was comfy, clean and it was big enough to sleep a family of 6. And checking out my son lost his cowboy hat and someone turned it in. How awesome is that!! Thanks again for a great stay and a good night rest for our trip.
Stayed 1 night in Mar 2022
Response from Theresa Cormier on Mar 23, 2022
Dear Willfredo, We are so happy to here that you and your family enjoyed your stay and the fact that an honest person turned in your son's missing cowboy hat. Please come again.

8/10 Good

Benjamin

Traveled with pets
Liked: Cleanliness, staff & service
Staff was very accommodating as the toilet in the first room assigned was not working properly. Free pre-made coffee should at least be offered.
Stayed 1 night in Mar 2022
Response from Theresa Cormier on Mar 10, 2022
Dear Benjamin, We apologize for the inconvenience. We have pre made coffee in Candlewood Cupboard for free, available 24 hours a day. I hope your corrected room was suitable.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous stay!
I had a wonderful experience at this hotel. It was a last minute booking. I got a lot of bang for my buck. I wasn’t expecting to have a refrigerator, stove, dishwasher , a microwave, and a couch in my room. For less than $100. This is the first hotel I’ve stayed at the had dove soap. I need to use dove for my sensitive skin. Excellent hotel.
Stayed 1 night in Mar 2022
Response from Theresa Cormier on Mar 7, 2022
Dear valued guest, We absolutely appreciate your business and valuable feed back regarding your valuable stay. Please visit us again when you are in the area.

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Theresa Cormier on Feb 28, 2022
Dear Cathy, We appreciate your business and thank you for being a loyal IHG Member!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yay
It was basic and comfortable.
Stayed 1 night in Feb 2022
Response from Theresa Cormier on Feb 21, 2022
Dear Joseph, Thank you for staying with us and we appreciate your business.

4/10 Poor

Raven

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible hotel very outdated will not return very unclean
Stayed 1 night in Jan 2022
Response from Theresa Cormier on Jan 20, 2022
Dear Raven, We sincerely apologize for your recent stay that was not up to standards. We greatly appreciate our guests feedback and strive to make the necessary corrections given.

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are not sound proof. So I could here everything outside and upstairs. I didnt get much sleep. Other then that customer service was great and the rooms were good.
Stayed 1 night in Dec 2021
Response from Theresa Cormier on Dec 21, 2021
Dear Ashley, Thank you for staying with us! We do apologize for noise in the hotel that kept you awake.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Nov 2021
Response from Theresa Cormier on Nov 24, 2021
Thank you for staying with us and we appreciate your business.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing
My stay was very quiet-even though the site is located right off of the ever-busy interstate
Stayed 1 night in Oct 2021
Response from Theresa Cormier on Oct 19, 2021
Dear Sharon, Thank you for choosing to stay with us. We are happy to hear that your stay was very satisfactory.

6/10 Okay

Jasmine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Theresa Cormier on Sep 22, 2021
Dear Jasmine, Thank you for staying with us and we appreciate your feedback!

8/10 Good

Travalas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Theresa Cormier on Sep 8, 2021
Dear Valued Guest, Thank you for taking the time to respond to the survey and we value your feedback.

10/10 Excellent

kizzie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Theresa Cormier on Sep 8, 2021
Dear Ms. Kizzie, We greatly appreciate your business and we want to you to stay with us again when you are in the area. We understand that Hurricane Ida was a devastating event and we are here to help you in any way that we can.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Overnight Stay
Our stay at Candlewood Suites was relaxing. Front Desk staff Talitha & Kendra, were very friendly and helped us with all our needs. Highly recommend this hotel to everyone. We will definitely make this our hotel when we travel to Beaumont again.
Stayed 1 night in Aug 2021
Response from Theresa Cormier on Aug 9, 2021
Dear Sylvia, Thank you for staying with us and for the wonderful comments regarding our staff. We invite you to stay with us again when you are in the Beaumont area.