Sports facility
Check availability

Reviews of Candlewood Suites Port Arthur/Nederland, an IHG Hotel

2.5 out of 5
Candlewood Suites Port Arthur/Nederland, an IHG Hotel
2125 Highway 69 N, Nederland, TX

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 52 reviews" "
Rating 8 - Good. 14 out of 52 reviews" "
Rating 6 - Okay. 9 out of 52 reviews" "
Rating 4 - Poor. 9 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
UNDER CONSTRUCTION
I had no idea the hotel was under construction. There was no info on how to get inside. No one would answer the phone. The A/C was turned off in the hallway. The elevator only worked half the time. The room was nice, but it was a bad experience otherwise. Someone tried to come into my room and woke me up before 10 am AND I HAD the DND sign on the door. Stay somewhere else for sure.
Stayed 1 night in May 2023

8/10 Good

AMBER

Traveled with family
Liked: Cleanliness, staff & service
The staff was very polite and willing to help and assist in anyway
Stayed 2 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022

2/10 Terrible

Kathryn

Stayed 2 nights in Mar 2022

10/10 Excellent

Mary

Stayed 2 nights in Dec 2021

4/10 Poor

Sandra

Business traveler
Disliked: Amenities, property conditions & facilities
This property felt like a motel instead of a hotel. I normally have no issues with Candlewood. Dirty and old inside. Staff was nice though.
Stayed 1 night in Nov 2021

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood is Awesome!
Great and friendly service, room was clean and comfortable. We highly recommend this hotel for your overnight or vacation stay.
Stayed 1 night in Jul 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
It was ok. Very noisy. The staff was friendly and helpful
Stayed 1 night in May 2021

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Cynthia Beaumont

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaumont was full
Beaumont was still full from the storm. This facility was a great alternative
Stayed 1 night in Sep 2020

4/10 Poor

Gregory

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Comedy of Errors
Arrived to check-in after 3:00 pm, and was told the room wouldn’t be ready for another hour. After checking in an hour and a half later, we opened the freezer/fridge in the room and were blasted by the smell of shrimp/bad fish. The smell was pretty unbearable so we chose to not use the fridge/freezer and kept the door tightly closed. After dinner sometime around 6:30 or so, the door to our room was opened by another guest. Apparently the front desk gave this guest a key to our room not knowing the room was already occupied. The beds were comfortable and we liked how roomy the suite was, but I think we’ll be avoiding this location in the future.
Stayed 1 night in Oct 2020

8/10 Good

Jimmy

Business traveler
Liked: Property conditions & facilities, room comfort
Jimmy
No breakfast. Only cleaned the extended stay room once a week which meant I had to go ask for clean linens every day. Other than that it was ok.
Stayed 12 nights in Jan 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not enjoyable
Stayed 2 nights in Dec 2019

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for traverlers.
Stayed 1 night in Nov 2019

6/10 Okay

Nickolas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok but not very clean
Hotel room had an odor to it. Bed wasnt very comfortable. Luckily I just needed the room for a few hours before heading to a job to catch some sleep. If I had to stay in the area again I'd probably get a room at the holiday inn instead.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. It was very nice and clean!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Business trip. 1 night stay. Doesn’t have breakfast but does have full kitchen and great coffee.
Stayed 1 night in Mar 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but not as good as I usual!
A loose toilet seat was the only complaint, but the place could use a little freshening up! Candlewood is usually nice, but in this case a little overpriced, but always a good dependable experience!
Stayed 1 night in Dec 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - great location!
Loved the kitchenette inside the room! Clean and tidy (aside from the bathroom door that looked like someone had punched it at some point). But we had a good time speculating what might have happened. Other than that, the room was great! Front staff was so helpful and friendly! If I ever need a stay in that area again, I will definitely be staying at this hotel!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and clean hotel. Free laundry services. Kitchenette in every room.
Stayed 2 nights in Jun 2018

10/10 Excellent

Jackie, Lufkin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
The lady at the front desk was wonderful. She was very friendly and helpful. The room and pretty much the entire hotel were very clean. The bed was comfortable, as well as the recliner. The only issue with my stay was that the toilet made a awful noise whenever it was flushed, but quickly went away. When the room was as great as it was, you can easily over look something as simple as a little noise. I highly recommend this hotel.
Stayed 1 night in Jan 2018

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Decent hotel, little too expensive for what it is.
This is a no-smoking hotel which was perfect for me as I do not smoke, however upon entering the room you can tell someone previously smoked in there. There are always a few people outside the front door smoking, I think it's disgusting. The management should make them walk at least 100 foot away, the smell fills the lobby pretty easily. There was a free bag of pop corn in the room when I entered it. The shower head trickles water, I love it when it's like a downpour on my head though. The desk has 2 different chairs to sit in, it's convenient for those who like options. The fridge was clean and kept my food cold. The front service staff was on their phones every time I saw them, a couple of times they didn't notice me and I had to get their attention. The price per night is about $130, I don't think the hotel is worth it though, maybe in the $90-$100 price range. When I stayed there it was pouring rain, in the front entrance is where the water from the roof funnels down and doesn't disperse around the sides or the back so if it starts to rain there BRING AN UMBRELLA or you will get soaked like I did. I get the neighborhood vibe that if you leave your vehicle unlocked, you will get it broken in to. I always carry my gun on me so I felt confident I would not be disturbed. I suggest you book a room at hotels.com instead of on site or on their website, it's about $10 cheaper per night.
Response from Neal Patel on Jan 16, 2016
Thank you so much for your review of our hotel. We will ensure staff members inform smoking guest where the designated smoking areas are located. Thank you, again for the review, we value your feedback. Sincerely, Neal P. GM

4/10 Poor

Amy, Austin

Disliked: Cleanliness, staff & service, room comfort
hotel misrepresented available rooms, breakfast
We did not get the type of room that we booked through hotels.com Also hotels.com mentioned that there was breakfast included and there was no breakfast. Hotels.com has been accommodating about the breakfast, giving us a voucher for a stay at a future hotel. However, the hotel has not contacted us or even apologized for giving us a smaller room with no door between the bedroom and the living room. We have children that are 4 and 6 years old and we need a separate door to get any sleep. I spent 20 minutes on the phone with someone from hotels,com to get this type of room, and would have booked elsewhere had I known they did not have this available. I feel they misrepresented what they had available and then failed to even apologize. Also our room did not even get cleaned or re supplied in between our two nights. This was among the worst stays I have had at a hotel. I had to go out at midnight to Walmart to get breakfast supplies, as they informed us at check in there were absolutely no breakfast options. When we were checking out the front desk mentioned that we could have gotten something for free in the hotel store - AFTER I had made a midnight Walmart run! Do not book here - they are not accommodating or nice.
Response from Neal Patel on Jan 16, 2016
Dear Amy, Thank you so much for your review of our hotel. We value your feedback. I want to apologize for misrepresentation of our hotel and staff. Unfortunately, all Candlewood Suites do not offer complimentary breakfast. We will definitely inform the booking website about the issues at hand, as well as our staff. Thank you again for your review. Sincerely, GM

6/10 Okay

Joshua, Naples, ME

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bring your own alarm clock.
Asked for a wake up call and a cab called for the morning- didn't receive either. Alarm clock in room didn't work.
Response from Neal Patel on Sep 26, 2015
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the alarm clock malfunction you experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Neal Patel GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A helpful employee sets the pace! Thank you Alyss
Chech person, Alyssa, was most accommodating. Very kind
Response from Neal Patel on Apr 11, 2015
Thank You, for taking the time to write a review of our hotel. We are glad to here you enjoyed your stay. Just wanted to say Thank You!!!

6/10 Okay

Daniel, Chandler, AZ

Not bad
Not bad, other than the smell in the hallway which also permeated the room I tried numerous things to get rid of the smell but it stayed. My friend who lives in the area says that's just the smell of the area, but having to breathe that in all night wasn't great. The room itself was fine and although I didn't use them the fridge and stove would be beneficial on longer stays. For the price it was a decent deal.
Response from Neal Patel on Apr 11, 2015
Daniel, thanks for the review. We apologize about the smell, but we are currently in the process of changing the carpet and drapes. We hope this helps with the smell. Thanks again for writing a review or our hotel.

8/10 Good

Jane, New Orleans, LA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room was not clean when entered. Staff immediately handled when approached. Was informed at check-in rooms were only cleaned every seven days during stay (once a week). Otherwise stay was OK.
Response from GM on Nov 13, 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, despite the room move. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Neal P. GM

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

becky, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
I liked the hotel it wasnt a four star but it was more than I expected. It was clean and people were very nice. I would stay there again. The only problem was there was nothing to do in Nederland. Which has nothing to do with the hotel.

8/10 Good

Armando Gonzalez, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok stay
Not a bad stay, it just seemed that they were a little busy, trash was overflowing in the second floor elevator landing and mud was tracked throughout the entrance(it had been raining) other than that it was an uneventful stay.

8/10 Good

KS, Gulfsouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
the condition of the hotel was good and the room was clean. I plan to use the facility again

2/10 Terrible

Mike, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Dirty room (stains on furniture, pile of dried food in microwave, tons of bugs). People yelling in the hallway every single night. Dogs barking constantly. Front desk personnel weren't rude, but definitely not friendly. The room I booked and paid for wasn't even available so I was downgraded. If I was offered a free stay at this hotel, I would pass.

6/10 Okay

Mark, Nederland

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
housekeeping needs to check rooms better.
No phone, no wake up call, no remote, no tv guide and toilet ran all night.Desk clerks need to pay attention to detail and housekeeping needs to check rooms better.

4/10 Poor

JenniT

Liked: Staff & service
Disliked: Room comfort
Stay in January
The location was perfect but there were things lacking in the room. First, the heat was not working in the room. There were no non smoking rooms left. My roommate brought an electric blanket but I didn't. There was a plastic bag left under one of the beds before we arrived there.

8/10 Good

Khara, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic hotel
We enjoyed our stay! The room was very spacious and clean. The staff we encountered were very friendly and helpfull. My only complaints were they will only let you have two towels at a time and the pool was an unswimable shade of green! I would stay there again if they fix the pool.

6/10 Okay

Matriculating Student, Texas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wonderful stay; needs a little work.
It was a great stay. However, the air conditioner on the 3rd floor was broken. It was hot, stifling, and quite uncomfortable in the hallway. I complained to the attendant and she indicated they were waiting for a needed part to arrive. Hopefully, it has finally been fixed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Service was great. But, the place was a bit dirty. Room smelled real bad. Chair was torn. Sheets dirty. etc

6/10 Okay

Mkl

Liked: Room comfort
Disliked: Cleanliness
Meh.
Ok place, but no maid service, no extra towels and the floor was dirty.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location and was close to a lot of restaurants! The hotel in the hallway had a musty smell but you couldn't smell it in the room and the rooms were very clean. Gym was nice and it was in a nice neighborhood. As well as easy to locate off the interstate. I would stay again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel exp-
we enjoyed our stay, however... the bathroom toilet ran all the time,,, with water as much as we need it.. the cost of it... the flapper was so bad, you need to fix them asap!!! the cost of the rooms was expensive... we had asked for a disabled room, but did not get one, also i rented two rooms and wanted them next to each other and we were as far apart as possible my daughter and her husband were in room 21o and we were in room 222. just fix the bathroom toilets and lower the cost for vietnam veterans!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean and quiet stay. The staff was very polite and helpful. We will return. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mark, Conroe, TX

Liked: Staff & service, room comfort
Disliked: Cleanliness
Housekeeping is slipping
This was my 4th stay at this hotel and I must say that the housekeeping is more than a little off. I understand that this is mainly an extended stay hotel and housekeeping is provided once weekly to these guests. But once one of these guests checks out, I would expect the room to get a thourogh cleaning and not just hitting the "high spots". Don't get me wrong, the bed was made, clean and comfortable and the bath was clean but the attention to details was non existant. For example, I had a smoking room, there were no ashtrays. I had to reconnect the last 2 drapery hooks and the lamp shade by the bed was crooked. Not a big deal to some and it really didn't bother me that much as I was just using the room for a nights sleep. The next morning is when I noticed the chair legs had not been dusted in weeks. Looking around the room, the situation was similar. Top of the TV, top of the fridge, the dresser drawer tops all had a thick layer of dust. Since I was checking out it wasn't worth making a fuss over and I will probably stay there again because it is so convenient to my relatives. But if the housekeeping and attention to details doesn't improve I will be staying at another nearby hotel after that.

10/10 Excellent

Patrick, Beaumont, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and cozy. Very clean.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
early risers
Several guests were up at 4:30 am and left at 5:00 am to go to work, just way too early unless you are also on an early schedule. Back door had been jimmied, posing a potential security threat. Front desk was informed. Otherwise ok.