You will be given a full refund

I deeply apologize for any inconvenience & as I told you on the phone this morning I hope the resolution I presented to you is a fair & adequate solution.if anything has changed plz contact me immediately I was working on it prior to this message & I hope that everything is acceptable but if there are any issues plz call me

I am so sorry that you experienced such a delay in check in I am about to go view the camera & see exactly what happened & why it could have possibly took 2 hours to check in because that is not acceptable regardless the employee has been reprimanded with a day off without pay & been sent back for retraining.I pray that you will accept my apology

Thank you!

Thank you!

Mr Dalton could you please contact me LR Smith Manager of LaQuinta so that I may be aware of what I need to improve

I am pleased you were happy with our staff!

Could you please elaborate did they not serve eggs, hashrowns, bacon, waffles, biscuits & gravy, oatmeal, grits, cereal (sugared & non sugared), yogurt, Danish, breakfast bars, bagels, toast, fresh fruit (apples, bananas, oranges) milk & coffee also juice orange, apple,& cranberry. Could you suggest something that we might could add to help

Thank you!

Mr Michael I am confused Our system shows that you had a reservation for Jan 9th 2024 thru expedia but you cancelled & did not stay & I am confused as to the statement of not much of a variety we daily Monday through Sunday serve eggs, hasbrowns, alternate bacon, sausage patties, or sausage links daily biscuits & gravy waffles, bagels, Danish, yogurt, Kellogg's breakfast bars, muffins variety, cereal (sugared & non sugared) oatmeal , grits, fresh fruit, apples bananas, oranges, milk & coffee & juice orange , apple, cranberry could you please advise me on what other item may be needed

Thank you for the 4 out of 5 review!

Thank you

Thank you for the awesome review

We are awaiting a remodel on the guest room which will begin hopefully in the next few months & everything in the rooms will be new!!Hopefully you will give us a chance in the future

Thank you I hope you have a safe trip

I apologize that your top cover had a lipstick stain on it we have ordered new one they are on back order I also reprimanded the housekeeper that if she had no non stained top covers she should not have put any on the bedI inspected the chair & did not see grease stains butI did see a stain & advise one of my employees to place the chair on the list to be cleaned & hand shampooed before renting the room againI apologize for any inconvenience. We are preparing to start a upgrade & replacement in the guests roomsI hope that you will give us a chance again in the future

Mr Grossman I would like to clarify a few things I do not work on Saturday or Sunday to return calls to anyone I was told that your wife did speak with our Assistant Manager whom relayed all the information Monday afternoon asI had blood work & a Dr. visit Monday & did not arrive to work until after 1 pm I in fact was sitting at my desk looking up your folio & being made aware of the situation when your wife called I explained everything to your wife, There was a error in our new computer program & you were placed in our system under a different room number so the next day is when the confusion began, The room in our system was listed as a check out so the housekeeper relayed that items were still in the room to the Front Desk who called the number on file for the folio for that room the lady stated that as far as she knew the job was supposed to be completed that day & they were told to take their items with them to the job site & that maybe one of them misunderstood so we followed policy & 2 of the housekeepers went to the room video tapped placing your luggage in a cart I even offered to allow your wife to view the video so that she could witness the care they took. I understand it was an inconvenience to have to unpack your items in a different room & I apologized profusely There are a few things I am confused about in one review you stated you walked in on a gentleman sitting on the bed sir when a guest checks out the keys automatically no longer work on another review site you stated a couple was in your room again once a guest is checked out the previous guests keys no longer works You also stated you were moved to a smaller room but sir you booked through a booking company a single King room when you checked in the new worker accidently upgraded you to a extended king so sir you actually got the type of room that you paid for. I have profusely apologized & I did refund you 50 for the inconvenience

Thank you Mr Edgar for the 5 out of 5 review!

Thank you Ms.Holly for the amazing 10/10 review!We hope to serve you again in the future

Thank you for the awesome 10 out of 10 reviewHappy New Year

I am sorry that you were not happy with your stay.We shampoo the carpet in each room but the carpet is being replaced along with all new guest room furniture And ma'am we have a 0 tolerance policy on guests smoking in our hotel if or when it happens we immediately find what room it is coming from & contact the guest kick them out or call the police We do not tolerate smoking anything in our hotel so I apologize.

Mr.Paul could you please contact me at the hotel so that I may resolve any issues you had

Mr Kenneth we did not overbook we had to place 3 king rooms out of order one due to a broken toilet one due to ac/heat stop working & the 3rd the previous guest without our knowledge broke the sink so we had no more king rooms available but I do apologize you were unable to get the King room

Thank you!We are getting to remodel & were so excited!

Thank you!

Thank you Ms.Pam for the great review!

I am so sorry plz contact the manager at our hotel so we may resolve your issues

Thank you so much

Thank you Rocky for the awesome review

I apologize for any inconvenience you had & we are preparing for a major update in Jan 2024

Thank you for the amazing 10 out of 10 review!

Thank you so very much Ms. Brooke for the amazing 5 out of 5 review I am so pleased that you were happy with the services that you received & we look forward to serving you in the future.

Thank you

Thank you so Ms Linda for the awesome review!

Ma'am I have responded on all of the different platforms & sites that you have placed your review on I have apologized on all of them & will do so again on this one. I apologize that you were unhappy with your stayIn order to gather all the information to address your complaint properly,I searched our records & only see that you have only been here one time on 11/18/23 you rented 2 rooms for one nightroom #101 & room #102 Due to the fact that we have a contract with Anytime Exterminators whom maintains our property & they have not nor employees, guest, or myself as I live on the property have reported seeing roaches. So I personally went to room #101 & #102 that you & your guest stayed in & found only in 1 room a huge dead tree roach not germane roaches but the kind that come from outside especially during or after it rains & that is nature versus uncleanness we do not nor have nor have we ever had an infestation in the past 5 years that I have worked here.Yes there have there been times that a guest has brought in a few roaches yes ma'am but we have a protocol in place we address it immediately by shutting down the room using chemicals right then & there & follow up with calling our contracted Pest control company who comes out within a 24 hour periodAnd yes ma'am I am aware that the hotel is in need of updating & In Jan 2024 the major updating will begin example of just a few things all new guest room furniture, carpet replaced, new minimum 50 inch televisionsAlong with several more items needing updating I am aware of stains on the chair in that room I have coordinated with several housekeepers whom strictly spend their work day steam cleaning & sanitizing the chairs, several days a week.Since becoming the Manager last year I have implemented & followed through with several items needed here at the hotel. But it is still a work in progress so please know that we are working on the issues.

Ms Carolyn I deeply apologize no one was supposed to be placed in room 201 it had been out of order for a week as we were awaiting a new air conditioner & fridge I apologize my staff did not realize & update the system that the room was still out of order I am contacting you about a resolution

Thank you for the amazing review

I apologize that you were not happy with your stay may I ask did you contact the front desk with the issues you experienced so that could move you roomsI went & inspected room #108 that you staid in & I did see 2 hairline cracks where the toilet seat connects to the screw base & I will have maintenance replace it The sheets are new we just ordered all new sets so I assure you they are new & the appropriate thread count that is required per Wyndham.We just recently got our approval for a complete update we will be removing all carpet in all room as well as the entire hotel we will be replacing all the furniture in guests rooms will be replacing all tv with new 50 inch television's & several other items along with fresh paint through outAs for the breakfast we do serve quiet a bit of variety for guests to choose from & we do servereal bacon it is Bacon, Pork 150 Count Sliced Laid Out Applewood Smoked Uncured bacon we also serve eggs, sausage links & patties because you were only here one night you would not have been able to see that we alternate the 3 meats we also serve daily hash browns, biscuits & gravy cereal, oatmeal, grits, yogurt, bagels, mini muffins, variety flavored Danish's, fresh fruit bananas apples & oranges milk & juice apple orange & cranberry.I did go inspect the breakfast area furniture none of it is cloth or stained when I viewed the camera for Sunday there was a large number of children whom ate & perhaps were a little messy but I apologize my kitchen employee should have been more vigilant with a rag & sanitizer & made sure to promptly clean any spills.Again I apologize that you were unhappy with your stay perhaps after the 1st of the year when we start our remodel you will give us another chance

Thank you for the awesome review!

Thank you for the awesome review We hope to see you again in the future

Could you please contact me at the hotel so that I may know & resolve your dissatisfied stay with us

Thank you & GOD BLESS!

Thanks so much we hope to see you again in the future

I apologize I am heading up to the room you stayed in rm #212 to address all your complaints I will reach out to you after I gather all the info thanks

Kimberly could you please contact me the Manager so that I may learn in what area was not clean & we have just been approved for a major update to begin Jan 2024 I apologize for any problems you may have had

I apologize Ms. Kristin & we have just been approved for a major update that is expected to begin in January 2024

Amanda I will have my maintenance inspect the room & fix any issues thank you

Thank you so much Treasa for the 10/10 review I hope that you will be our guest in the future

Thank you for the awesome 10 out of 10 review GOD BLESS & YOURS!