Ratings based on 494 Verified Reviews

3.9 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great besides stinky hallway

Posted Mar 20, 2017
Great but hallway had stinky odor kept coming into room
Comment from Hotel Management
Mar 27, 2017 by steve M, Hotel Management
Anonymous, Please accept my profound apologies for the smell that you encountered... I dont know your room, but I am aware of the incident. Please be advised that we have found the cause and corrected the issue. Thank you for the 4 stars, and we hope to see you again soon. Kind Regards, Steve McGaha General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from P.A.T.

Great hotel. Kind of outdated but clean, friendly.

Posted Mar 14, 2017
Only thing that was wrong was the bathroom was too small.
Comment from Hotel Management
Mar 20, 2017 by steve M, Hotel Management
Jackson, I agree that our bathrooms are a tad too small. Unfortunately, the architecture of the building will not allow us to expand the bathroom size, although I wish we could. Thank you for your honesty, and despite the bathroom size....we hope to see you again soon... Kind Regards Steve McGaha General Manager
2 out of 5
by A verified traveler from new braunfels

Bed sheets and blankets were dirty and tattered.

Posted Mar 10, 2017
Would not stay here again. Hotel room was outdated and not clean. Bathroom was old, outdated and in need of repair
Comment from Hotel Management
Mar 20, 2017 by steve M, Hotel Management
Scott, Please accept my apologies for the cleanliness of your room. Rest assured that reviews like yours are shared with managers and team members to improve our quality. Hopefully we will be able to earn more stars from you on your next visit. Thank you Steve McGaha General manager
1 out of 5
by A verified traveler from austin, tx

thou shall not stay at the Elegante

Posted Mar 9, 2017
Pros: Its classy name
Cons: demolished and replaced with ruby tuesdays?
Location: lots of drugs and escorts, rock n roll.
First thoughts on the hotel Elegante in Beaumont TX 1. We need to reserve our Easter buffet asap 2. They have a 10ft statue of the 10 commandments at the entry 3. They have already died their fountain water brown/green in preparation for st paddys day 4. Their chest of drawers/dresser is 6 ft tall this place is gross, and someone was actually murdered there not too long ago which may explain the 10 commandments at the entryway.
Comment from Hotel Management
Mar 20, 2017 by steve M, Hotel Management
We dont have drugs, escorts, or murders here at the MCM....but we do have the 10 Commandments Expedia Please remove this made up review Thank You Steve McGaha General Manager
2 out of 5
by A verified traveler

Passing through

Posted Mar 7, 2017
Pros: internet pictures
Cons: all of it
Location: was not there long enough to comment for this.
The hotel has really nice photos online that is about all. Once we checked into our room for the night we immediately realized that our room door was not even secure. This hotel is a run down old building with dirty rooms. The vending machines didn't even work so that I could purchase a bottle of water to drink.
Comment from Hotel Management
Mar 20, 2017 by steve M, Hotel Management
Dear anonymous, Please accept my apologies for the deficiencies during your recent stay... Regards Steve Mcgaha General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Deer Park, Texas

Great staff

Posted Feb 21, 2017
Pros: Facilities. Laundry room was a little out of the way to get to but it was ok.
Cons: better locations for laundry room. Guest on the east side of the building have to travel across the hotel to wash.
Location: area was fine and had plenty of choices to dine. Downstairs dining could be livelier. I thought it was closed the whole time.
My family enjoyed our staff. My wife said she would love to stay again if we come back to Beaumont
Comment from Hotel Management
Feb 24, 2017 by steve M, Hotel Management
Ruben, Thank you for the 5 stars....I agree that the laundry is a bit out of the way, except in the summer when the pool is very busy. maybe we need to look at one for the Tower rooms as well...Kind regards, Steve McGaha General Manager
3 out of 5
by A verified traveler

Posted Feb 14, 2017
Musty smell. Water stains on carpet. This inflamed my allergies and caused my daughter's asthma to flare up.
Comment from Hotel Management
Feb 24, 2017 by steve M, Hotel Management
Dear anonymous, Please accept my apologies for your inconvenience, and for your daughters complications... Regards Steve McGaha
3 out of 5
by A verified traveler from Austin, TX

Good location but hotel needs updating

Posted Jan 27, 2017
Pros: The location was good as it was quick and easy to get on and off the highway. However, there are other hotels in the area that are newer.
The staff at check in was efficient and very nice. We reserved a King suite and the space was great. It was a corner room that had a separate sitting area, separate laboratories, and comfortable bed. But the hotel is old and could use some updating.
Comment from Hotel Management
Feb 27, 2017 by steve m, Hotel Management
Terry, I agree that we could use a bit of updating....and we are continually upgrading our rooms and amenities... Hopefully we can earn those 2 additional stars from you on your next visit. I am pleased that our staff was efficient and nice.... Thanks again, Steve McGaha General Manager
5 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Vauled Guest, Thank you for choosing the Elegante as your choice hotel while visiting Beaumont. We look forward to your next stay. Best regards, The Elegante Team
5 out of 5
by cara

relaxing good atmosphere comfortable bed

Posted Jan 18, 2017 on Hotels
i had a problem with the cleanliness of the bathroom and they moved me to another room quickly
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Cara, Thank you for choosing the Elegante as your choice hotel while visiting Beaumont. We value your comments and have shared your concers with our housekeeping department. We look forward to your next stay. Best regards, The Elegante Team