Posted Aug 9, 2016
Upon arrival, I wasn't greeted properly by the front desk personnel. I explained that I had a reservation. I was simply given a key and told how to get to the room. Once I checked into the room, I noticed that housekeeping hadn't cleaned the room entirely. Seemed like the housekeeper made the beds, vacuumed, and failed to clean the bathroom I saw pieces of hair on the floor, in the tub and in the sink. I had drove from Dallas, Texas to Beaumont. I truly didn't feel like walking all the way back up to the front desk to explain the small pieces of hair that I saw. I booked the room for two days, was unaware that five people has to enter your room to "clean" it as a stay-over. Two men and three women entered my room to clean it the following evening. I was a bit bothered by that and found it unreal. Why does five people have to enter oneroom in the first place? I mean this isn't a freaking condo or town house, it is a measly motel room. There is no fridge in the room or microwave, so of course you must purchase your food and eat it immediately, you don't have the option of reheating or cooling beverages either. There were many people outside just (hanging) around, which made me feel very uncomfortable. And this motel appears to be privately owned by some foreigners that reside on the property. Even with the five foreigners that entered my room to clean it, when they left there was a MUSKY smell in my room. They smelled horrible, hygiene issues maybe. Save your MONEY!
Comment from Hotel Management
Aug 14, 2016 by Umesh Patel, Hotel Management
Thank you for sharing your concerns with us. We will address the issue in our next meeting. Please give us another chance to serve you again. We always want our guest to be happy with their stay. For the future reference, please notify us right away so we can take care of the situation promptly to make your stay comfortable. Thank you for staying with us.
Umesh Patel (GM)