Ratings based on 147 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Llano, TX
Nice but not excellentPosted Dec 2, 2015
Pros: The location, the staff, and in general the facilities
Cons: Finish up the remodeling of the elevator and somehow divert the a/c vent to where it does not blow directly on the guest.
The main reason for a 3 on condition of hotel facilities is that the elevator was being remodeled. It had raw plywood on most of all sides and there was a loose strip of carpeting on the floor. The elevator worked just fine. As for the room the only issue I had was that when the A/C and heat came on the air blew directly on me in the bed. It was rather uncomfortable until the heated air started coming out. Otherwise everything was pleasing and comfortable. I would note that the room I was it was in a separate building that did not have a covered walkway from the front desk. Fortunately it was not raining during my stay. I will stay again when I come to Beaumont next year.
by A verified traveler from Florida
PersonalPosted Nov 12, 2015
Cons: New beds, pillows, furniture
Location: Easy on and off to freeway
The air conditioner was loud, like a freight train when it came on. The mattresses were old and the pillows were cheap and not comfortable. The furniture was old and worn and stained
Comment from Hotel Management
Nov 21, 2015 by General Manager, Hotel Management
Greetings! Thank you for choosing us and letting us know about your stay! Although we strive for complete guest satisfaction, it seems we failed you in some areas. We apologize for the A/C noise—please know our team got on that right away. Also, with our current hotel renovation being nearly completed, we look forward to being able to provide our guests with new guest suite items such as more modern and comfortable mattresses, beds and couches. Again, thank you for your feedback and we hope you give us another chance in the near future to correct the matters we previously failed in.
for Familiesby A verified traveler
Posted Nov 6, 2015 on Hotels
Enjoyed it even I didn't think I would have only thing that bothered me was the smell of smoke in the hallway other than that great overall stay would stay there again
for Couplesby A verified traveler
Anniversary weekendPosted Nov 3, 2015 on Hotels
It was our 19th anniversary weekend. We had a great time. We loved having a kitchen. My only complaint was the sofa wasnt clean. A lot of stains. My husband put a sheet over it. Everything else was great.
for Everyoneby A verified traveler from Brackettville
Clean & very quietPosted Nov 2, 2015
Considering the property is so close to I-10 there is virtually no noise!
for Familiesby A verified traveler
Housekeeping ErrorPosted Nov 2, 2015 on Hotels
The stay would have been just great but arriving at the front desk really tired from an exhausting trip there was no one in sight for several minutes. Though the clerk was very pleasant when she showed up she assigned me to a room that was totally uncleaned with disheveled bed and standing ironing board greeting me. Checking she said the room was cleared on the housekeeping log. Once I was reassigned a room the stay was just fine.
for Personal Eventby A verified traveler
Posted Oct 27, 2015 on Hotels
for Couplesby erica from Fort Worth, Texas
BEST PLACE TO STAY IN BEAUMONTPosted Oct 26, 2015 on Hotels
THIS WAS THE BEST HOTEL IN BEAUMONT, I LOVE THE FACT ALL THE ROOMS HAS FULL SIZE FRIDGE ALONG WITH THE UTENSILS. I HAVE ACTUALLY CANCELLED MY OTHER RESERVATIONS AT OTHER HOTELS AND HAVE BOOKED WITH THE RESIDENCE INN. YOU WONT BE DISAPPOINTED WHEN YOU STAY HERE. I LOVE THIS PLACE!!!
for Business Travelersby Sandra
Posted Oct 26, 2015 on Hotels
for Business Travelersby Terry
Posted Oct 22, 2015 on Hotels