Ratings based on 994 Verified Reviews

4.1 out of 5
74% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Toronto

Posted May 16, 2020
We spent four nights at the Chateau Mont Sainte Anne in early March, little realizing that it would be the last ski trip of the season thanks to COVID-19. Fortunately for us, our stay at this hotel was exceptional! Upon arrival we found out we were upgraded to a room on the fifth floor - this is their Nordik section with Scandinavian style rooms. We also received breakfast vouchers for the four days we were staying thanks to being a VIP member with Expedia. The room itself (517) was spacious with two queen beds, a kitchenette, dining table, and large bathroom with a full bath. The kitchen was well appointed with a full microwave and dishwasher although there is no countertop stove. The hotel wasn’t busy so our room was exceptionally quiet. Breakfast consisted of a full buffet with lots of choices including, bacon, ham, sausages, scrambled eggs, pancakes and waffles. There were continental options as well that included pastries, croissants, cheeses, yogurts, cereals and fruit juices. The food tasted really good and they served a nice strong coffee. The hotel staff, from the receptionist to the porters and the cleaning crew were all exceptional; we even received an email from the hotel manager on the day we checked in to ensure that everything was to our satisfaction. I highly recommend this hotel, especially if you're planning to ski on the mountain.
Comment from Hotel Management
Jun 30, 2020 by Myriam L'Heureux, Hotel Management
Thank you so much for your positive review! We are happy to hear that you enjoy our fireplace. We are looking forward to see you back next year to make you live an awesome stay at the hotel! Have a great day.
5 out of 5
by A verified traveler from Canada

Posted Mar 26, 2020
Our stay was during the time that many of the Covid19 virus restrictions were starting to go into effect. I had made mention at checkin that our room was very dated and within an hour the front desk manager, Matthew, had called me and offered to show me other rooms. He found us a wonderful room, although not updated yet, was much more comfortable. Our stay was cut short because of the hotel closure, but we cannot wait ro return under better circumstances. The updated rooms are beautiful and the amenities and area are amazing.
Comment from Hotel Management
Mar 29, 2020 by Myriam L'Heureux, Hotel Management
Thank you so much for your positive review! We are happy to hear that you enjoy our fireplace. We are looking forward to see you back next year to make you live an awesome stay at the hotel! Have a great day.
5 out of 5
by A verified traveler

Posted Mar 13, 2020
Comment from Hotel Management
Mar 16, 2020 by Matthew, Hotel Management
Merci d'avoir pris le temps de nous laisser votre précieux avis!
4 out of 5
by A verified traveler from VT

Posted Mar 7, 2020
Great location right on the slopes, with a really easy ski in, ski out and accessible ski lockers. Easy parking right next to the hotel as well. Rooms are dated, but functional and quiet. Pool and hot tub area was great for the kids, though pool was way too cold to hang out in.
Comment from Hotel Management
Mar 7, 2020 by Matthew, Hotel Management
Thank you for taking the time to let us your precious review!
4 out of 5
by A verified traveler

Posted Feb 25, 2020
Room adjustment Great service Great room and quit
Comment from Hotel Management
Feb 26, 2020 by Myriam L'Heureux, Hotel Management
Thank you very much for taking the time to let us know your comment. We are happy that you had a great time at Chateau Mont-Sainte-Anne. We are hoping to see you again.
4 out of 5
by A verified traveler from Schenectady

Posted Feb 23, 2020
Great location but little dated; excellent staff. Rooms were spacious, clean and very comfortable.
Comment from Hotel Management
Feb 23, 2020 by Myriam L'Heureux, Hotel Management
Thank you very much for taking the time to let us know your comment. We are happy that you had a great time at Chateau Mont-Sainte-Anne. We are hoping to see you again.
5 out of 5
by A verified traveler from Waterloo Ontario

Posted Feb 22, 2020
The general feel when you walked into the lobby! The wood burning fireplace and the lounge seating around the fireplace gave it that ski chalet feel. Very happy with our room! The Nespresso machine was a fantastic touch! We had a room on the third floor which was newly renovated.
Comment from Hotel Management
Feb 22, 2020 by Matthew, Hotel Management
Thank you so much for your positive review! We are happy to hear that you enjoy our fireplace. We are looking forward to see you back next year to make you live an awesome stay at the hotel! Have a great day.
4 out of 5
by A verified traveler

Posted Feb 20, 2020
The front desk never answer the call. The house keeping staff don’t try to help, the restaurant staff has poorly organized.
Comment from Hotel Management
Feb 20, 2020 by Matthew, Hotel Management
Thank you for your review. We are sorry about all the inconveniences that you have been living during your stay. With your review, we will be able to let a note to our team! Thank you so much for sharing! Those situations will not be happening anymore.
5 out of 5
by A verified traveler

Posted Feb 19, 2020
Easy access to the ski hill and lockers. You will find all of what you need on site, no need to take you car to closest village for anything.
Comment from Hotel Management
Feb 19, 2020 by Myriam L'Heureux, Hotel Management
Thank you very much for taking the time to let us know your comment. We are happy that you had a great time at Chateau Mont-Sainte-Anne. We are taking the reviews very seriously so we will transfer the feedback to the restaurant department. We are hoping to see you again. Have a great day !
2 out of 5
by A verified traveler from South Portland

Posted Feb 19, 2020
Definitely not worth the money. Very outdated facilities (pool, hot tubs, etc.). No towels in the pool area, must bring own from room. Unfriendly staff. Overall completely underwhelmed and unimpressed with the property sorry to say.
Comment from Hotel Management
Feb 19, 2020 by Myriam L'Heureux, Hotel Management
Hi Mr. Deanne, thank you for taking a few minutes to write us a feedback about your stay here. We are very sorry that the whole experience was not as you would have liked. We take seriously note of your comments and will for sure do a follow up to the department concerned as we always want to improve our services. Also, we would like to mention that soon all the rooms and common areas of the hotel will be renovated to modernize the hotel. We sincerely hope that you will come back to visit us then, to see the improvements by yourself! Thanking you once again and wishing you an excellent end of the day! The Front Desk Team