Avon is beautiful (return trip for us). Condo provided a nice mountain view. For us, the immediate and main problem was the room configuration. The description cited THREE beds, and a fold-out couch (see the pictures on your website). Unfortunately, when we arrived, our room had only two beds, plus the fold-out couch. I tried to handle it at the hotel-level first - but they tried to suggest to me that the fold-out couch WAS the third bed. That didn't fit the description of this property on H.com website, so I called you (Hotels.com). The CS agent was gracious and helpful throughout the call. This situation was not her fault - but she tried to help. This problem is between the hotel property and H.com. To me, it is a classic bait and switch! They described one room, and provided another. The hotel management was cold and unaccommodating of our concern. The CS agent did all she could - but at the end of the day, this is a policy issue. There also is no A/C (my fault for not checking for that prior to booking). A ceiling fan would greatly help this. Rooms are hot and don't really cool down until late evening (box fans). The master bed seemed comfortable at first - but there were two significant ruts that proved to be uncomfortable over time. My daughter found dog-hair in the other bed - gross! This is a great hotel if you're an early riser - trash pickup (really loud and prolonged) occurs on both Tuesday and Thursday (Saturday too?) ... at 7AM!