Ratings based on 273 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great Hotel - Close to the "Bob" Bridge

Posted Aug 25, 2017
Fabulous hotel. Great lap pool. Dog friendly. Staff was friendly and efficient. In walking distance to terrific Avon Deli for breakfast and lunch sandwiches. Better views down in the Avon Valley than in most venues in Beaver Creek. Would return in a heart beat.
5 out of 5
by Michelle

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from mpls,mn

Wonderful amenities

Posted Jun 29, 2017
Wonderful food, pool and live music, and stunning views!
Comment from Hotel Management
Aug 7, 2017 by Reservations, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by Stephen

Posted Jun 28, 2017 on Hotels
Very disappointing for the price. It was listed for $209. I upgraded for a mountain view, $229 ( Our view was on the mountain side but looking directly at the other side of the building! Not possible to see the mountain. ). With Resort Fee it totaled about $290 plus parking $30. Finally the room was very tight and hard to move around in. Never again -- next time I will use the Ritz or the Park Haytt.
Comment from Hotel Management
Aug 15, 2017
Dear Stephen, Thank you for taking the time to share your recent experience at the Westin Riverfront Resort & Spa at Beaver Creek Mountain with us. Please trust that I am following up with our reservations department regarding your concerns. During our busy seasons we are challenged every day to accommodate requests to move rooms, we try our best and sometimes during our peak season, high occupancy limits our ability to assist with every request. We appreciate all of the support and feedback you have given to the Westin Riverfront Resort & Spa. Thank you again for staying with us. We hope that as your travel plans bring you back you will give us another opportunity to provide the experience you want. I understand in your closing statement that you would be going to other resorts, I would ask that you give us one more chance to experience our resort and allow us to show you the best of what we have to offer. Regards, Reservations Team Westin Riverfront Resort and Spa
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017 on Orbitz
We had to wait a long time to get luggage delivered to our room. Dining room was closed for a "private event."
Comment from Hotel Management
Aug 14, 2017 by Res. Dept., Hotel Management
Dear Anonymous, Thank you for taking the time to share your recent experience at the Westin Riverfront Resort & Spa at Beaver Creek Mountain with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our valet staff did not quite meet your — or our — expectations. Please rest assured that your comments have been shared with the team in an effort to improve our ability to get guests luggage to them in a timely manner. I am sorry you were not able to enjoy our restaurant while you were here, on occasion we have large groups in house or wedding parties that buy out our restaurant for their events. We try to offer alternatives on property or within easy walking distance to the property. We hope you can come again and enjoy the property as well as the restaurant to experience a culinary treat. Regards, Westin Riverfront Resort and Spa Reservations Department
2 out of 5
by A verified traveler

Not a pleasant stay

Posted Jun 19, 2017 on Hotels
After a long drive to the resort we were ready for a good meal. They didn't get the order correct. They completely missed one of our dinners. Then my daughters order of pork was seriously under cooked. I will give the restaurant credit because they did apologize and they did not charge us for the meal. But by this time we were all so tired it really didn't matter. We had 2 separate rooms and they couldn't get us on the same floor. The beds were very uncomfortable and it was very loud in both rooms. For the cost of the room I expected a much better nights sleep and for the rooms to be much quieter. The hotel property is beautiful but I would not recommend anyone to stay here.
Comment from Hotel Management
Aug 15, 2017
Dear Anonymous, Thank you for taking the time to share your recent experience at the Westin Riverfront Resort & Spa at Beaver Creek Mountain with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. There are times when wedding parties and large group events request the buy out of our restaurant, and we do our best to provided alternate options including our Lookout Bar, and the Lift Café. In addition our concierge has a number of great locations within easy walking distance from our property. I am truly sorry for the inconvenience you experienced, and apologize, we hope you will give us another try again as your travel plans permit. I think you will find it well worth the trip as the cuisine in Maya is outstanding. We appreciate all of the support and feedback you have given to the Westin Riverfront Resort & Spa. Thank you again for staying with us. We hope that as your travel plans bring you back you will give us another opportunity to provide the experience you want. Reservations Team Westin Riverfront Resort and Spa
3 out of 5
by john

Too many dogs.

Posted Jun 15, 2017 on Hotels
Great hotel but there were dogs all over. I don't bring dogs into my house. Why would I want to stay at a place that allows dogs.
5 out of 5
by A verified traveler

Great getaway

Posted May 30, 2017 on Hotels
Great stay! We've stayed before but this was our first time using the spa. We loved it!
5 out of 5
by Cesar

Perfect romantic getaway.

Posted May 22, 2017 on Hotels
Amazing Hotel, Amazing Staff, Incredible town.