Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
66% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from US

Expected better

Posted Nov 26, 2016
Danny the desk manager was so nice. Our first room had no water pressure or hot water,the toilet ran all night, and wasn't one of the redone rooms. The second room was a lot nicer it was redone but the door looked like some one hit the lock with a hammer. So it wouldn't properly shut or lock which was uncomfortable to say the least..we went to breakfast at the restaurant the next morning, it took 20 minutes to get waited on for our drinks, we asked to have the channel changed on the tv above our booth,because it was an infomercial about cleft pallets on loop. The hostess rolled her eyes and said she would get someone else to do it bc she didn't know how..(it took 15 minutes) the food came and the waiter spilled butter on my brother, which I do feel bad for the waiter he was working the whole restaurant by himself..the hotel does seem to be trying to improve, just not quick enough..looking for another hotel for future
Comment from Hotel Management
Nov 28, 2016 by sshatila@hhlhotels.com, Hotel Management
Thank you for the kind words about Danny our Front Desk Supervisor. He is an asset to our hotel. We would like to apologize for all the inconveniences that you faced while staying with us and will be addressing them with each department manager. We hope in the future you will stay with us once again.
4 out of 5
by A verified traveler from US

Posted Nov 11, 2016
A very pleasant stay. One nice benefit is an attached restaurant.
Comment from Hotel Management
Nov 11, 2016 by Sam Shatila, Hotel Management
Thank you for the pleasant comment and review about our hotel.
4 out of 5
by A verified traveler from PA

Posted Oct 13, 2016
under renovation. Much of it is still dated, but that may be changed. Pool was nice.
Comment from Hotel Management
Oct 17, 2016 by Sam, Hotel Management
Thank you for reviewing the hotel. We hope that you will stay with us once again on your next trip to the area.
2 out of 5
by A verified traveler from Phila. Pa

Hit or Miss

Posted Sep 26, 2016
We've stayed here about 4 or 6 times in about a year. Some rooms are nice. Others are really run down. Unfortunately our last stay was the worst hotel experience we ever had. The room was dirty, the toilet needed a new flapper and kept running , the floors were dirty. We didn't have enough sets of towels. We would have overlooked that if it hadn't been for the wild party noise from the room above us. When we complained it took over 3 hours of nagging the front desk and the manager to get them to do something. It was the worst. They treated us like we were the problem. We demanded a refund but still haven't seen it. They said it might take a week or 2 to process. It doesn't make up for an entire night without sleep.
Comment from Hotel Management
Sep 28, 2016 by Sam S, Hotel Management
We would apologize that your stay was less than satisfactory. You comments have been brought to the attention of our general manager.
5 out of 5
by A verified traveler from Massachusetts

Posted Sep 19, 2016
It was good hotel for stay at and sleep. I enjoyed firm mattress, clean devote and lack of disturbance.
Comment from Hotel Management
Sep 20, 2016 by Sam Shatila., Hotel Management
Thank you for the wonderful review. We hope that the next time you are in the area you will stay with us once again.
4 out of 5
by A verified traveler from Pennsylvania

A good value

Posted Sep 5, 2016 on Orbitz
Pros: The room was decent at a reasonable price.
Cons: Nothing for the value.
Location: The area is clearly depressed. There were many vacant buildings and i couldn't find a restaurant nearby. I did not try the hotel restaurant.
The staff were friendly, helpful and waited on me promptly. The room was as i expected, clean and comfortable. Everything in the room was functional and appropriate. Overall, the hotel was pretty quiet. I would recommend.
Comment from Hotel Management
Sep 7, 2016 by Sam Shatila, Hotel Management
Thank you for the wonderful review of our hotel and staff. We are so happy that you stay with us at the hotel was good/clean and friendly.
2 out of 5
by A verified traveler from Seaford de

Totally poor service

Posted Sep 5, 2016 on Hotels
It was awful. The service at the bar was terrible. We waited over 35 minutes to get a beer and pay our tab. We almost walked out but we wanted to pay our Bill first. I had to get s manager to bring attention to a bartender. Others at my party were were treated poorly.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
We are sorry to hear that your experience in our food and beverage department was less than satisfactory. I would like to apologize to you on behalf of the hotel. Your concerns have been brought to the attention of both the General Manager of the hotel and the Food and Beverage Director.
3 out of 5
by A verified traveler from Wheaton, IL

Former Holiday Inn, still has a ways to go

Posted Aug 29, 2016
Pros: New room interiors/furniture & location was close to our event
Cons: Carry the renovation through to the exterior, pay more attention to the craftmanship/details in the bathrooms, & the room air conditioners were LOUD!
While this hotel has undergone a pretty big interior facelift to the lobby and bar/grill area, the ghost of the past "Holiday Inn grown shabby" remains. Some of the rooms have been renovated (request them if possible), but once you look past the contemporary bedroom and bathroom furniture, you puzzle over why they didn't replace the gross, old can light fixtures, outlets and switches in the bathrooms? The carpet and interior paint job is new, but there were still spots on the bathroom ceiling that were patched and not primed/painted. Plus, there were no toilet paper holders in the bathroom; apparently, the old vanities had them built-in and no one bothered to make sure they installed new ones. The tile base in the bathroom was not a bullnose; they used regular floor tile which leaves an exposed, unglazed and dirt-prone hard edge. I admit, there's a clean and modern looking lobby and common area near the updated rbg Bar & Grill which follows the template of most "rehabbed" middle-pricepoint hotels: sleek wall tile, minimalist lighting, sharp corners/clean lines. This is an attempt to distract you from the unchanged, dated exterior and lingering aroma of mildew in the older, unrenovated rooms near the pool (former roof leak?). Because we had to be in town for a funeral in Ellwood City and this was the only hotel closer than Cranberry or New Castle, we chose to stay here out of convenience rather than preference. The pool area is unchanged & all staff were very pleasant.
Comment from Hotel Management
Sep 1, 2016 by Sam, Hotel Management
Thank you for reviewing the hotel, we will passed along your concerns to our management company. We hope as our hotel continues its renovation process that you will stay with us once again.
2 out of 5
by A verified traveler from m

Posted Aug 17, 2016
We had stayed here when it was the Holiday Inn so were disappointed with this stay. The hotel is under construction which I did not see on the website. We booked Queen beds but the room had full size beds with mismatched furniture. I had a terrible breakfast I requested eggs over hard. The whole breakfast had been put in a microwave. It was disgusting. My husband's breakfast was OK.
Comment from Hotel Management
Aug 22, 2016 by Sam Shatila, Hotel Management
Thank you for taking the time to review the hotel and the restaurant. We were sorry to hear that your stay was less than satisfactory. Currently we are under renovations and the hotel only has either full size beds or 1 king bed. We would like to apologize that you were unaware of the renovations. We hope in the future that you will once again stay here are the hotel.
4 out of 5
by joe from Altoona

Nice place

Posted Aug 1, 2016 on Hotels
Definitely a improvement to the previous holiday inn
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Thank you for the wonderful review, we hope in the future you will return once again.