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Reviews of Sundance Resort

Sundance Resort
255 Feathertop Way, Beaverdell, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Dave

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Big White Central Reservations on Feb 7, 2024
Thank you for taking the time to share a review. We hope to have the opportunity to host you again in the future!

10/10 Excellent

Saby, Powell River

Stayed 4 nights in Mar 2023

10/10 Excellent

Bill

Traveled with family
Liked: Room comfort
The view was excellent that we could see the fireworks.also kids was really enjoy the equipments in the hotel.
Stayed 4 nights in Feb 2023
Response from Hotel Management on Mar 2, 2023
Thank you for providing such amazing feedback regarding your recent stay at Big White Ski Resort. We are glad you and your family enjoyed your stay with us!

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Big White Central Reservations on Feb 11, 2020
Thank you for sharing your review with the travel community, we really appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big White condo
Ski in & out residence in Big White. Very comfortable and welcoming. Good facilities provided in the kitchen. Hot tub & swimming pool well maintained. Clean. I would stay again when we ski in Big White
Stayed 3 nights in Jan 2020
Response from Big White Central Reservations on Feb 6, 2020
Hi, Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort! We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future. Big White Central Reservations

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
we were on a ski holiday - the staff is very accommodating, friendly and very kind. Everyone's preference for bed types differ, but for me, the king sized bed in the master bedroom of unit 220 was much too hard for my liking, and I found it difficult to get a good nights sleep. There are no views from this side of the building - at this time of year we were looking right onto a snow bank. We didn't mind though as we were skiing all day enjoying the mountain
Stayed 5 nights in Mar 2018
Response from K on Mar 19, 2018
Thank you for your comments on your recent stay at Big White Ski Resort. Please be assured that we are taking your concerns seriously and are taking steps to rectify these issues. We glad to hear you did get to enjoy skiing. If you would like to discuss this further at a time that is convenient to you please do not hesitate to get in contact with Central Reservations.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Great stay
Response from Big White Reservations on Apr 5, 2017
Dear Gary, Thank you for sharing your review with the travel community, we really appreciate your feedback. Big White Central Reservations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!! Would recommend to any family!!! Lots of things for the kids to do
Response from Big White Central Reservations on Jan 31, 2017
Thank you for providing such wonderful feedback regarding your recent stay at Big White Ski Resort. We are glad you and your family enjoyed your stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family ski trip
We loved the Sundance Resort. The staff were friendly and helpful. Great ski in/ ski out holiday.
Response from Big White Central Reservations on Jan 30, 2017
Hello Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay was so enjoyable and that you hope to return soon. Big White Central Reservations

10/10 Excellent

El, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A return trip is on our radar! Skiing was awesome as was Sundance Resort.
Response from Big White Central Reservations on Apr 12, 2016
Dear El, Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay was so enjoyable and that you hope to return soon. Big White Central Reservations

6/10 Okay

Karen, BC

Liked: Cleanliness, staff & service
Clean and Comfortable
The staff were the the best thing about this hotel. Booked it on the basis that it appeared to be the top property in Big White, and the price reflected that, however it was no where near as good as The Grand at Sun Peaks. The furnishings and decor in the room were adequate, although the bed was the hardest I have ever come across in a hotel. The pool complex was basic and the whole place had a slightly utilitarian feel. Which would be fine if that is what the price tag reflected however for what we paid I was expecting much better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy and wonderful!!
Response from Big White Reservations on Feb 27, 2016
Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay was so enjoyable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect spot
everything you could possibly need , close to the village with its many restaurants and close to the mountain.
Response from Big White Central Reservations on Oct 14, 2015
Hello, Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay was enjoyable and we hope you return soon. Big White Central Reservations

8/10 Good

Alejandra, Cancun

Disliked: Cleanliness
Excelente ubicación y bonito
El Hotel en general nos gustó,el personal de entrada no entienden nada .....hablan súper rápido y lo que tú les dices no te entienden,dentro de las instalaciones nos robaron una chamarra para esquiar,casco,gogles,guantes,alrededor de 1000 dólares por todo lo robado ....el Hotel no nos dio ninguna solución y de pilón no nos limpiaron 2 días seguidos el cuarto,la verdad que desgracia pues estábamos felices hasta qué pasó esto,fue muy triste que no les importara,de plano hicimos el check out un día antes.
Stayed 6 nights in Dec 2017
Response from Big White Central Reservations on Jan 5, 2018
Thank you for your feedback, we appreciate all feedback as it assists to maintain a high level of customer service. All of our housekeeping team are completely bondable and have passed a police check before entering Canada to work for us. After our investigation it was determined that both staff members that had serviced your room were not involved in any wrong doing. Our Security Team attended as well as our Executive Housekeeper and followed all policies and procedures for our investigation, our recommendation was to file a police report. We continued our investigation and searching around the resort and will continue to check lost and found stations and will contact you immediately if the items are found. We are confident our team was not involved in any theft. We do apologize and will be in touch if any of the items are recovered.