Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Posted Jul 24, 2016
The room stunk terribly. The bar looked nice but food was awful and bottled beer warm. The room was dirty and the air conditioner barely worked checked in stayed 2 hours and left, do yourself a favor and don't stay.
3 out of 5
by A verified traveler

Short stay but nice

Posted Jul 21, 2016
When we checked in our non smoking room it smelt of cigarette smoke. We asked for another non smoking room and was moved immediately to a nicer room! Thanks! Staff was nice! Breakfast was good!
3 out of 5
by A verified traveler

It was very run down

Posted Jul 21, 2016
Our room wasn't ready on time and the one they gave us, was quite dirty..especially the bath tub. Mold on the tub walls and hair in the drain. Yuck!
3 out of 5
by A verified traveler

Posted Jul 4, 2016
Both Room smelled and front desk was not around and we had to wait 15 mi s to check in
5 out of 5
by A verified traveler

Posted Apr 26, 2016 on Orbitz
Very comfortable room, breakfast had a good variety to choose from and the staff was friendly.
Comment from Hotel Management
Apr 30, 2016 by Denise, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Denise Bickley Front-Desk Sales Manager Quality Inn New River Gorge 304-574-3443
3 out of 5
by Andrew

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Paula, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Denise Bickley Front-Desk Sales Manager Quality Inn New River Gorge 304-574-3443
4 out of 5
by Barbara from Warsaw

Perfect for overnight stay! Pet Friendly

Posted Apr 10, 2016 on Hotels
Just overnight, traveling through. Was comfortable & accommodating.
Comment from Hotel Management
Jul 2, 2016 by Paula, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Denise Bickley Front-Desk Sales Manager Quality Inn New River Gorge 304-574-3443
4 out of 5
by A verified traveler

Good hotel for good price

Posted Apr 8, 2016 on Hotels
On our way to Atlanta we needed a hotel for the night and found this one. Liked it so might stay again on our way down South.
Comment from Hotel Management
Jul 2, 2016 by Paula, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Denise Bickley Front-Desk Sales Manager Quality Inn New River Gorge 304-574-3443
3 out of 5
by Diana

Posted Apr 6, 2016 on Hotels
Older property and a bit confusing on layout. Breakfast was a real disappointment. People were very nice.
Comment from Hotel Management
Jul 2, 2016 by Paula, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Denise Bickley Front-Desk Sales Manager Quality Inn New River Gorge 304-574-3443
5 out of 5
by Pam

Posted Mar 27, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Paula, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Denise Bickley Front-Desk Sales Manager Quality Inn New River Gorge 304-574-3443