Indoor pool, open 9:00 AM to 9:00 PM, pool umbrellas

Reviews of Bedford Plaza Hotel - Boston

2.5 out of 5
Bedford Plaza Hotel - Boston
340 Great Road, Bedford, MA

Reviews

6.4
Rating 10 - Excellent. 215 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 207 out of 1000 reviews" "
Rating 4 - Poor. 147 out of 1000 reviews" "
Rating 2 - Terrible. 179 out of 1000 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Bernardo

Stayed 2 nights in Aug 2023

2/10 Terrible

Michelle, ATTLEBORO

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I checked I noticed many peiple hanging out in welcome entrance & many peiple coming in & out. It was explained to me that 96 people were put there by the goverment. She assured me I would have a quiet room so that I could work. Grabbed my key headed to my room only to seekids of all ages hanging out in the lounge, running up & down halls, people leaving their room doors open to hang out. I figured it was only one night. This would not be a problem. I could just go into my room, lock my door but to my surprise, there was no lock, it was broken off the door. In addition to that, there was a bunch of electrical wires uprooted from the corner under the carpet. Head into the bathroom where I noticed. The blinds were cut with peak holes, so you could see outside. There was no way for me to shut the blinds so that I could be safe and take a shower. In addition, the hair dryer was broken and unsafe. There was Mold on the bathroom ceiling. The heater was broke in pieces and Mold all around the windows. I thought about it twice and did not think I would be safe there or comfortable for the night. I gave her my key and checked out. I have contacted orbits and not sure if I will receive a refund or not. I do have pictures documenting everything I have said.
Stayed 1 night in Sep 2023

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

4/10 Poor

Rina

Stayed 2 nights in Sep 2023

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No service at all,I spend 6 days there not a good experience no cleaning,when I ask for towels the front desk tell me you have to bring your own towels not a good place so much noise day and night nobody cares
Stayed 1 night in Sep 2023

6/10 Okay

MARIAN

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and easy. Only negative is house keepers slamming doors and wish breakfast had proteins like egg or sausage but however I will stay again.
Stayed 1 night in Sep 2023

4/10 Poor

Victoria

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This place stuck so bad in the room the bed itself felt dirty and smelt super bad. It was just gross and the people at the desk would say give them a second because they were on the phone with like a family member or something. The surrounding area of the hotel was super sketchy and seemed like I was going to get jumped or something. It didn’t seem safe.

10/10 Excellent

Soumiya

Liked: Cleanliness, staff & service
Nice clean hotel
Stayed 1 night in Aug 2023

2/10 Terrible

Andra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a dump. We didn't even ask for a refund of our payment. We just left and went somewhere else.
Stayed 1 night in Aug 2023

4/10 Poor

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Krystal

Stayed 4 nights in Jul 2023

8/10 Good

Rose Mary

Stayed 2 nights in Aug 2023

4/10 Poor

Laura

Traveled with group
Disliked: Staff & service, property conditions & facilities
Hotel is half remodeled then they just gave up. Ice machine never worked. Breakfast was skimpy and they ran out of food and never restocked. Lots of very loud small children. Parents evidently never taught them what inside voices mean. Mini blinds broken. mini fridge on the floor.
Stayed 3 nights in Jul 2023

8/10 Good

becca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Hotel seemed a little odd but was a great stay, I would recommend it to others!
Stayed 1 night in Jul 2023

4/10 Poor

Lip

Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs an upgrade.
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer, Lowell

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Galyna

Stayed 1 night in Jul 2023

2/10 Terrible

Junior

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken smoke defector both rooms i was put in smelled like cigarettes and dirty furniture

2/10 Terrible

Junior

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Beverly Gail

Stayed 1 night in Jul 2023

4/10 Poor

Mor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty
Stayed 2 nights in Jul 2023

8/10 Good

Dionysios P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Khalid

Stayed 2 nights in Jul 2023

6/10 Okay

David

Traveled with partner
Disliked: Cleanliness
Found a couple of roaches in the bedroom
Stayed 1 night in Jul 2023

4/10 Poor

Zachary

Business traveler
Disliked: Cleanliness, staff & service
One Star
Most disappointing breakfast ever. Cheating for w tea people in the room or using the pool is absolutely asinine. Every exit is an emergency exit with alarms. They make you feel like your in a really nice prison. Do not stay here. Their parking lot isn’t even appropriate. Everything about this was sketchy.
Stayed 1 night in Jul 2023

8/10 Good

Manokaran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday stay
Good.
Stayed 4 nights in Jul 2023

4/10 Poor

Mauro

Liked: Staff & service
Disliked: Property conditions & facilities
You pay too much for what you get.
Stayed 1 night in Jul 2023

2/10 Terrible

Lisa

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pulled in to mass chaos with cops and firemen everywhere. There were easily 75 young adults drunks Dan high partying everywhere outside as someone pulled the fire alarm. The cops told me we should leave and not stay there. It was like nothing I’ve ever seen. Front desk hung up on me. We were scared to even get out of our car. Hotels is refusing to refund us and we had to spend almost 3x the cost on a different, much safer hotel. I’d be ashamed of how the front desk treated me as well as Orbitz
Stayed 1 night in Jul 2023

10/10 Excellent

Luis

Stayed 1 night in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Better than I thought it would be because there office is weird but when you pass the office it huge and beautiful room
Stayed 1 night in Jul 2023

8/10 Good

Jerome, Waltham

Liked: Staff & service
Need new carpets
Stayed 1 night in Jun 2023

8/10 Good

Rosa, CONCORD

Liked: Cleanliness
Disliked: Property conditions & facilities
Don't judge the book. Checking was downright frightening - outdoor space unkempt, dirty, foreboding - front desk is like the Bates Motel. I almost turned around. BUT - the hotel itself is then a surprisingly clean, airy, lovely space. Such a surprise!
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Stayed 1 night in Jul 2023

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was in disrepair, pillows had blood stains on them, 5 night stay and nobody ever serviced the room, no hot water for 4 of the 5 days, staff unresponsive and generally an unclean environment.
Stayed 5 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jared

Liked: Cleanliness, staff & service
Good clean room just noisy neighbors
Stayed 1 night in Jun 2023

6/10 Okay

Joseph

Traveled with family
Disliked: Cleanliness
Budget hotel. You get what you pay for. It was ok.
Stayed 3 nights in Jun 2023

10/10 Excellent

Philippe

Stayed 1 night in Jun 2023

8/10 Good

Steve

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Nice, but poor breakfast.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mauro

Business traveler
Liked: Staff & service
Noisy and it's not very clear.
Stayed 1 night in Jun 2023

10/10 Excellent

Claudiney

Stayed 1 night in Jun 2023

2/10 Terrible

Jimmy

Stayed 1 night in Jun 2023

2/10 Terrible

Mark

Stayed 1 night in Jun 2023

2/10 Terrible

Merve

Stayed 1 night in Jun 2023

2/10 Terrible

Loring, Mechanicsville

Disliked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

The hotel had no record of my reservation with Expedia and had no available rooms for me to use. There were at least 5 other people waiting at the checkin desk with the same issue. They had all made bookings through Expedia, hotels.com, or hotwire. All of them had "expedia confirmations" but none of us had a hotel confirmation number. Expedia needs to improve its process of actually ensuring the reservation gets confirmed through to the hotel before providing the consumer with the "confirmation" number.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel charged me $25 for 45 minutes early check in. The swimming pool was not warm and did not provide towels. The baths was very slippery.
Stayed 1 night in Jun 2023