Ratings based on 447 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen

First time in Bedford

Posted Jan 6, 2018
Our first stay in Bedford at the Swan Hotel was very pleasant and comfortable. Nice quieky hotel with different schemes throughout due to it history. All staff very pleasant and helpful. Would certainly stay again if returning to the area.
Comment from Hotel Management
Jan 10, 2018 by Director of Sales, Hotel Management
Hi Graham - thank you for your feedback and 4/5 score. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Nice hotel in the town centre opposite the river

Posted Dec 29, 2017
The swimming pool is tiny but lovely, I had it to myself most of the time. The staff were really pleasant, professional and accommodating. There were quite a few elderly people staying over Christmas and we saw staff really going the extra mile nad befiriending people who needed extra time. There were some niggles (we thought the towel rail didn’t work so the bathroom was a bit nippy, but it only works when the bathroom Iight is on. Once this was explained to us we just kept the light on, easy!) but staff were brilliant (and this is from someone who doesn’t usually do questionnaires)
Comment from Hotel Management
Jan 2, 2018 by Director of Sales, Hotel Management
Hello JC thank you for the helpful review and comments. Great to get a 4 star review
4 out of 5
Recommended
for Everyone
by A verified traveler

The Swan, Bedford

Posted Dec 29, 2017
Nice historic hotel in a good location. Exactly what I expected and I enjoyed my stay there. I'd stay again.
Comment from Hotel Management
Jan 2, 2018 by Director of Sales, Hotel Management
Hello, thank you for your 4 star review!
5 out of 5
Recommended
for Everyone
by A verified traveler from bognor regis

Beautifull

Posted Dec 17, 2017
Great hotel. Will definitely stay here again when up that way
Comment from Hotel Management
Dec 19, 2017 by Director of Sales, Hotel Management
Thank you for the photo and 5 star review! See you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from grimsby

Bedford swan

Posted Nov 20, 2017
Hotel with character. Very very tired and dated though. Needs much doing to bring it up to scratch. Wedding on at the same time we were there. No notice of this. They expected us to park half a mile away and walk back even though they would pay for parking. Not really what you want or expect.
Comment from Hotel Management
Nov 24, 2017 by Director of Sales, Hotel Management
Hello M. Thank you for sharing your feedback, and we are working on a few areas you mention. We are under new management and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bexhill on Sea

Well placed

Posted Nov 19, 2017
Booked as a combination of work and relaxation. Food and staff exceptional would recommend.
Comment from Hotel Management
Nov 22, 2017 by David, Hotel Management
Hello Diana, thank you for the feedback and sharing your pictures. We are really happy you had a great stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely lobby area, more basic rooms.

Posted Oct 16, 2017
Pros: Good service.
Cons: Perhaps time for redecorating some of the rooms.
Location: Beautiful river embankment area, close to restaurants, pubs and shops.
A very pleasant hotel. Perhaps promising rather more luxury with the ornate wood-panelled communal areas than the rooms can deliver.
Comment from Hotel Management
Nov 24, 2017 by Director of Sales, Hotel Management
Hello Joss. Thanks for the feedback, which are all points we are looking at. We hope to see you again soon.
5 out of 5
by Lauren

Good Stay

Posted Oct 9, 2017 on Hotels
Good hotel, Lovely pool. Service was great. Bar area a bit dated and all toilets are just a bit dated. I would reccomend this hotel though.
Comment from Hotel Management
Nov 24, 2017
Hello Lauren. Thank you for the honest and constructive comments, accompanied by a 5/5 star. We are an old hotel and with a new management team we are looking at the areas you mention.
4 out of 5
by Bernard

Posted Oct 5, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Thank you for the 4/5 star Bernard
4 out of 5
by A verified traveler

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Thank you for your feedback