Ratings based on 922 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from FL

Stinks literally

Posted May 22, 2016
Room reeked of cigarette smoke. Bath and shower straight from 1950 something. Overpriced and dated. Very comfortable bed though.
Comment from Hotel Management
May 23, 2016 by Katie, Hotel Management
Hello J and thank you for your comments. I am sorry about the cigarette smell, as we are an entirely non-smoking hotel. We have also had recent guest room upgrades. I hope you give our hotel a second chance.
5 out of 5
by A verified traveler

Posted May 15, 2016
Great stay! Nice locatio, 25 minutes fro Boston. New clean hotel well maintained.
Comment from Hotel Management
May 23, 2016 by Katie, Hotel Management
Thank you for your comments! Glad to hear you enjoyed our proximity to Boston!
5 out of 5
by A verified traveler

nice hotel close to amenities and hockey arenas

Posted May 3, 2016
Pros: clean, quiet
Cons: distance from room to lobby long hallways
Location: food and shopping close, found whatever we needed
great stay but was at the hockey arenas most of the time
Comment from Hotel Management
May 11, 2016 by Katie, Hotel Management
Thank you for your review and for choosing the DoubleTree Bedford Glen Hotel during your hockey tournament.
3 out of 5
by A verified traveler

Close to many colleges for a central location.

Posted Apr 27, 2016
I booked the room on line however did not get the room I booked. Wanted two double bed but was given a king instead. Upon check in I was told the room type was not guaranteed, I asked if they had the two double bed rooms available and they did however it would be an upgrade for $25.00 a day. Which was ridiculous since that was the room I booked in the first place and the fee for both for the. When I tried to clarify I did not find the support when I tried to clarify I did not have any options. I did not upgrade. We we left I did not receive a final email for check out. I called and they assured me it will be sent. No check out at the desk was needed. 2 days later I still nave not received at final email! I did like the pool and fitness room,
3 out of 5
by A verified traveler

Posted Apr 19, 2016
When I checked in and Checked out, there are different hotel Staffs but they are not friendly and helpful.
Comment from Hotel Management
Apr 21, 2016 by Katie, Hotel Management
Hello and thank you for your review. Please know that you are a valued guest and we appreciate your business. We hope to see you again soon for the opportunity to welcome you back to the hotel with a smile.
4 out of 5
by A verified traveler

Posted Feb 26, 2016
Great hotel, very relaxing and wonderful service.
Comment from Hotel Management
Feb 29, 2016 by Katie, Hotel Management
Thank you for your review and I am happy to know you enjoyed your stay!
4 out of 5
by Brittany from Bangor

Posted Feb 15, 2016 on Hotels
The stay was pretty good, the room was very clean. However the pool/hot tub did not seem very clean even after it was shut down for an entire day for an emergency cleaning. I also was bummed that our last morning there I took my son to go swimming where he had to stay out of the way of the aerobics class. I chose a hotel that had a pool so my son could swim and play not be made to stay very close to one side so a class could be held...bad set up.
Comment from Hotel Management
Feb 25, 2016 by Katie, Hotel Management
Hello Brittany, Thank you for your review, as we take all of our guest's experiences very seriously. Thank you for being our guest!
5 out of 5
by A verified traveler from Kansas

Quite place

Posted Feb 15, 2016
Staff is very friendly and very helpful. Flexible in checking out time. Nice fitness room and swimming pool.
Comment from Hotel Management
Feb 24, 2016 by Katie, Hotel Management
Hello Gary, Thank you for your review and I am glad you enjoyed your stay!
3 out of 5
by A verified traveler

Posted Jan 4, 2016
Location: nothing to do or eat nearby. terrible location
typical hotel, not worth the cost; I've stayed at other doubletree hotels and have had a much better experience. If you're in a rush, have a car and are staying for business / a function this may be ok for you but otherwise students, couples. etc. shouldn't - nothing to do in the area, train is a 20-30 minute car ride from the hotel, no food nearby and only two places delivery. Don't bother.
Comment from Hotel Management
Jan 15, 2016 by Katie, Hotel Management
Thank you for your review. I hope you give us another shot in the future, as there are many new restaurants in the area, including Kings Bowling and Dave and Busters. There are also a handful of nearby train, bus and subway options to Boston. Please feel free to reach out to our Front Office Manager, Bernie, should you travel back to the area. I know that our staff would be eager to assist in suggesting activities. Thank you for being our guest!
4 out of 5
by A verified traveler from Ohio

Would definitely stay again and recommend

Posted Jan 2, 2016
Pros: Reasonable priced restaurant and pool and hot tub available.
Location: It is not hard to find off of Rt, 3 and there is plenty of shopping and restaurants, nearby including the Burlington Mall which has a Rainforest Cafe.
We tried to follow our GPS to get to the hotel, but the updates to the roads were not showing on our system (we updated a year before), so took us a little bit of time to find it. We were extremely pleased with the check-in; a hot cookie for each of us. There was a bit of walking to get to the room, but it is a conference center, so we understood. The bed was a little soft for me, but overall, this was the best place that I have been able to find in all the years that I have been making this trip; same amount of drive to where I needed to go to see family than the other places that we had stayed at before, but not over priced. The pool area with hot tub was very nice, but crowded, not only because of an ice storm going on, but there were also swimming lessons being held (seemed to be a gym of some sort attached to hotel; there was also a weight room and indoor tennis). The staff was very friendly and everyone said hello to us when we passed them. They worked extremely hard keeping the drives and walkways clear during the ice storm. The restaurant breakfast buffet was fresh and they accommodated you if there were any special items you wanted and dinner was very good also; upscale, but not pricey.
Comment from Hotel Management
Feb 5, 2016 by Katie, Hotel Management
Thank you for nice review! I am happy to know you enjoyed your stay, especially during an ice storm! Thank you for being our guest.