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We are friendly people ourselves but there was barely no friendly interaction forthcoming from any of the staff. Not a smile, no friendly gesture. The hotel was clean, comfortable and in a good position so for that reason I would recommend it and as we were only there for one night it suited our ...
Well managed hotel, good reception staff. Lovely garden. Even though a large wedding booking being planned, staff organised coffee in the bar. Rooms away from music and able to check in early and order taxis to our wedding elsewhere. Would return as a very historic location.
Our first stay in Bedford at the Swan Hotel was very pleasant and comfortable. Nice quieky hotel with different schemes throughout due to it history. All staff very pleasant and helpful. Would certainly stay again if returning to the area.
We needed a getaway for a few days and this was the perfect place for it. The pool timings for children/ families was a little restricted either 9am-11am (which is not ideal as we had to have breakfast from 7am-10am) or 3pm-5:30pm.
Stayed overnight after a wedding. The room was spacious, clean and comfortable but I think the mattresses need an upgrade and the pillows need throwing out, they were awful. The bathroom was clean but a little tired. Breakfast was good, good selection of hot and cold. Very convenient for a wander ...
We were very pleased with our first floor room which was very clean and spacious. The 'double' bed was in fact two singles put together so it was large and very comfortable. The single room for our daughter was equally spacious. We had everything we needed except for a shoe shine kit and an envelop ...
Booked hotel late and process was easy and the staff helpful. Location is central so easy to get to all Hitchin has to offer. Whilst central is good is also near to two nightclubs so noisy till midnight
Although on a busy main road we did not hear or were disturbed by traffic noise. The room was perfect for us, comfortable bed and excellent facilities within the room. The food was great, well cooked and tasty. There is a good choice for breakfast including a lovely full English. Staff are friendly ...
The lady running this is friendly. She kindly did a load of washing for me, which is nice when one is travelling for weeks. The breakfast was well done and it was a nice change to be offered porridge as an option. Wi-fi was good. The room was spacious and the bed enormous. Good opening windows. Plenty ...
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