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Reviews of Holiday Inn London - Luton Airport, an IHG Hotel

3 out of 5
Holiday Inn London - Luton Airport, an IHG Hotel
Airport Way E, Blush House, Luton, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 387 out of 939 reviews" "
Rating 8 - Good. 366 out of 939 reviews" "
Rating 6 - Okay. 105 out of 939 reviews" "
Rating 4 - Poor. 47 out of 939 reviews" "
Rating 2 - Terrible. 34 out of 939 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Calin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, staff friendly, and breakfast is excellent. very close to airport.
Stayed 2 nights in Apr 2024

8/10 Good

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were AMAZING! I want to say a big thank you to Les, Amy and Megan! You made my stay great! THANK YOU!!!
Stayed 1 night in Apr 2024

8/10 Good

Milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very friendly and helpful
Stayed 1 night in Mar 2024

4/10 Poor

Ella

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom was not in a good condition sink had block shower had no door so all the water was coming out.
Stayed 1 night in Feb 2024
Response from Megan - Reception Supervisor on Feb 18, 2024
Dear Ella,Thank you for taking your time to leave us a review based on your recent stay with us.We appreciate you choosing to stay with us but we do find it unfortunate to hear that you did not experience that 10/10 stay that we all as a team strive to provide for all of our guests.So that we can avoid any inconveniences as you've described from happening again to yourself; or anyone else, we would appreciate if we could have some more information regarding your room number and your stay so that we can get this issue ammended.Please feel free to contact me on megan.mcalister@hilutonairport.com and I will be more than happy to resolve this issue.Thank you again for staying with us and we hope to welcome you back to our hotel in the near future to show you that true 10/10 stay.

10/10 Excellent

Joseph Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No heating in our room. We had two plugin electric heaters. Not great for a night in February.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 4 nights in Jan 2024

10/10 Excellent

Piotr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Grayson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcome and the manager on duty was very accommodating to our needs. Cleaning staff was very helpful also. Hotel was very quiet and respectable. Overall a very pleasant stay. I would highly recommend staying here as i would stay here again. Thank you to all the staff.
Stayed 10 nights in Dec 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, staff were very helpful
Stayed 1 night in Jan 2024

4/10 Poor

Joanne

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Needs to improve.
But tired now and worn. Sadly service wasn’t pleasant. Very restricted and too basic a menu after 8pm with nothing for kids.
Stayed 1 night in Jan 2024

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great post hol stay
Our stay for one night was very good and just what we needed after a 6 hour late flight. Staff were very welcoming and helpful in all areas.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly staff. The hotel is clean, the bed was very comfortable, the room was warm. The hotel is a walking distance to Luton airport
Stayed 1 night in Jan 2024

8/10 Good

sean

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Simeon

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very cosy and clean room in a non-descript building located next to a busy road. The advantages are that there is a bus to the airport terminal that takes 3 minutes. The bus stops right outside the hotel so very convenient. Room was good, bed comfortable. The shower room showed some signs of wear and tear, mostly moisture damage to the wooden fittings. The restaurant had friendly service but the food was inedible and quite overpriced.
Stayed 1 night in Dec 2023
Response from Megan - Reception Supervisor on Jan 4, 2024
Dear Simeon, Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn - London Luton Airport. I would like to begin by saying i am glad to hear that our location was convenient as well as how comfortable you found the room to be as well as the positive feedback regarding our staff.However, I do find it unfortunate to hear that you experienced some issues with the condition of the room as well as within the restaurant. I would like to apologize for this and assure you this is not the standards we expect our team to provide to guests. We are always striving to provide the most enjoyable stay for all our guests. I have taken your feedback and passed it on to the appropriate department to be looked into so that this issue does not occur again.We do hope that we get to welcome you back in the near future to show you how our team strive for that 10/10 stay for all guests.Many thanks for your time and kindest regards.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

6/10 Okay

Robert

Business traveler
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Michael on Dec 11, 2023
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn London Luton Airport. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Dec 11, 2023
Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future :)

8/10 Good

Abdul Ahad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael on Dec 11, 2023
Dear Abdul,Thank you for the Brilliant 4/5 score regarding your recent stay with us here at the Holiday Inn London Luton Airport. We cant wait to have you back ! Have a great week Regards

8/10 Good

Phillomina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel as last minute and we were satisfied with the welcome and the standard room was basic but met our needs. I found the pillows uncomfortable.
Stayed 2 nights in Nov 2023
Response from Megan [Reception Supervisor] on Nov 29, 2023
Dear Phillomina,Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn, London Luton Airport. We appreciate your feedback and are glad to hear you had a warm welcome. We do find it unfortunate to hear that you found the pillows uncomfortable. We would like to let you know that we do have different pillows that our team would have been happy to provide you with if they were made aware of this problem.We hope now that you know this issue could have been resolved, that with this in mind we get to welcome you back to our hotel in the near future.We appreciate your time and for your stay with us.Kind regards.

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and service. Friendly staff. Breakfast was great. Full English with loads of other stuff. The only thing I would improve on was the room was a bit cold.
Stayed 1 night in Nov 2023
Response from Megan [Reception Supervisor] on Nov 29, 2023
Dear Billy,Thank you for taking your time to leave us a review based on you recent stay with us here at the Holiday Inn, London Luton Airport. We appreciate your feedback and such a positive rating. We are glad to see this as a reflection of such an enjoyable stay with ourselves and the positive feedback on different aspects of your stay. We do find it unfortunate to hear about the issues regarding the rooms coldness. We would like to let you know that we do provide heaters as well as we have the heating system in the rooms.We hope we are able to welcome you back to our hotel in the near future and appreciate your time and you for staying with us.Kind regards.

8/10 Good

jake

Stayed 1 night in Nov 2023
Response from Michael on Dec 11, 2023
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn London Luton Airport. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon

2/10 Terrible

Fraaz

Stayed 1 night in Nov 2023
Response from Michael on Dec 11, 2023
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does notreflect the standard of service that our customers deserve. We value our guests feedback and work hard to ensure that similar issues do not occur in the futureWe hope to see you again in the near future

4/10 Poor

Unsa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not happy with the service received , as soon as I checked in the heating system wasn’t working , I called receptionist who sent a manager to give me a electric heater , he said give it a few hours should be fine , it wasn’t so I went to reception and they advised they can’t do anything but give me another heater which still wasn’t provided , ar night there was very bad weather and the property conditions were not great without any heating ! I do not expect this sort of service and would appreciate something to be done
Response from Megan [Reception Supervisor] on Nov 29, 2023
Dear Unsa,Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn, London Luton Airport. We appreciate your feedback and do find it unfortunate to hear such issues were faced.As you are aware we are unfortunately facing issues regarding our heating system.We apologize that the way this was dealt with was not sufficient and we assure you that our team are trained to deal with any problem until it is to a guests satisfaction of being resolved.We hope to welcome you back to our hotel in the near future to show you our teams true problem handing skills and how helpful and friendly we all are.Kind reards.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for early flight. 10 minute walk to airport, clean room and good dinner and breakfast.
Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Susan

Traveled with family and small children
Liked: Amenities
It felt quiet and relaxing just what you need before flying
Stayed 1 night in Oct 2023
Response from Michael on Oct 31, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
I guess the hotel is starting to feel a little dated, but the staff are all lovely, very welcoming, and it was hassle-free to extend my stay by an extra night. I was there for a week, the room was serviced every day. My only criticism, the restaurant menu is a bit limited - certainly not enough options to persuade me to eat there every night for a week!
Stayed 4 nights in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for taking a moment to share your experience at the Holiday Inn London Airport. Our team is so glad to hear that you enjoyed the hassle free stay & your room cleaned daily :). We look forward to seeing you again soon.

10/10 Excellent

alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice from the reception staff
Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for providing feedback on your recent experience at the Holiday Inn London Luton Airport. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Rajesh

Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Ellen

Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Clean, friendly staff.
Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for taking a moment to share your experience at the Holiday Inn London Luton Airport. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Rachael

Stayed 1 night in Oct 2023
Response from Michael on Oct 25, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Diane

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Food in restaurant very limited need wider range As long as you like fish chips or steak nothing else very good
Stayed 1 night in Sep 2023
Response from Michael on Oct 25, 2023
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn London Luton Airport. Our team is always working to offer the best dinner service to our guests, We hope you’ll have a chance to come back soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service at reception and in the bar/restaurant.
Stayed 1 night in Sep 2023
Response from Michael on Oct 25, 2023
Thank you for taking a moment to share your experience at the Holiday Inn London Luton Airport. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

KEVIN

Stayed 1 night in Sep 2023
Response from Michael on Oct 25, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michael on Sep 28, 2023
Dear Guest,Thank you for staying with us here at the Holiday Inn London Luton Airport. We appreciate your fabulous 10/10 review , We look forward to welcoming you back in the near future.Sincerely Michael Ward Operations Manager

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Michael Ward on Sep 22, 2023
Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future.

10/10 Excellent

Danyal, London

Liked: Staff & service, property conditions & facilities
A slightly less budget option for an airport stay
Stayed 1 night in Sep 2023
Response from Michael on Sep 5, 2023
Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future.Regards, Michael Ward Operations Manager

10/10 Excellent

Elliott

Stayed 1 night in Aug 2023
Response from Michael Ward on Sep 22, 2023
Thank you for choosing us for your recent stay with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future.

10/10 Excellent

S

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s about 10mins walk from the airport. Lovely breakfast food served from 3:30am.
Stayed 1 night in Aug 2023
Response from Michael Ward on Aug 28, 2023
Dear Guest , thank you for taking the time out to leave us a review following your recent stay with us at the Holiday Inn London Luton Airport. We are so pleased that you found the hotel to be in a great location and about the breakfast being out early :) we look forward to having you stay with us agian in the future :)

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming on arrival, hotel was clean and fresh. Families room was snug with the sofa bed but we only slept there so not an issue. Great location for airport with only a 10-15 min walk to the terminal.
Stayed 1 night in Aug 2023
Response from Michael on Aug 25, 2023
Dear Laura,Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future, Kind Regards

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with city bus service. Very good breakfast service. Dinner menu limited but works.
Stayed 2 nights in Aug 2023
Response from Michael Ward on Aug 22, 2023
Dear Ken , Thank you for taking the time out to leave us a review regarding your recent stay with us here at the holiday Inn London Luton Airport.I'm so glad with the feedback you gave for our breakfast so thank you and i will pass this over to the team. Sorry to hear that you found the menu 'Limited' i can assure you that we have a brand new menu with some very exciting dishes that we will offer very soon. we hope to have you back very soon.Kind Regards Michael Ward Operations Manager

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michael on Aug 22, 2023
Dear Guest,thank you for the 10 out of 10 review . We look forward to welcoming you back very soon :)Kind Regards ,Michael Ward

10/10 Excellent

Roger Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to airport.
Stayed 1 night in Aug 2023
Response from Michael on Aug 22, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Sutanya

Stayed 1 night in Aug 2023
Response from Michael on Sep 5, 2023
Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future.Kind Regards Michael Ward

10/10 Excellent

Joanne

Stayed 1 night in Aug 2023
Response from Michael on Aug 22, 2023
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn London Luton Airport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.