Ratings based on 273 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Feb 10, 2017
Quiet peaceful hotel we use to have some time off from the kids !
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your review here. We are glad that you had a comfortable stay with us. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk
4 out of 5
Recommended
for Everyone
by A verified traveler from Coventry

Great for Visiting Letchworth

Posted Feb 6, 2017
Great location to visit Letchworth or Welwyn Garden city. Its isolated as its just of the A1, so you need a car to get around.
Comment from Hotel Management
Feb 6, 2017 by General Manager , Hotel Management
Dear Guest, Thank you for taking the time to write your comments. We are pleased to know that our location suite you and we hope to welcome you back to Novotel Stevenage soon. Kind regards Ruslana Yarmolyuk
4 out of 5
Recommended
for Everyone
by A verified traveler from Bishops Stortford

Loved the room, not so much the food!

Posted Jan 31, 2017
Lovely hotel and the room was a good size and very comfortable. Not keen on the separate toilet though. Reception and bar staff were great. Only problem was in the restaurant. My order was taken down incorrectly and my meal arrived as my children were finishing theirs - not great! Also the quality of the food was poor. I was part of a large party and their overall experience was not complimentary to the restaurant. Having said that the breakfast was good. I would stay again but probably eat out which is a shame.
Comment from Hotel Management
Jan 31, 2017 by General Manager , Hotel Management
Dear Alex, Thank you so much for your recent feedback. We are pleased that you like our newly refurbished bedrooms and that our team look after you well. Please accept our sincere apology for the quality of service in the restaurant. We will discuss your feedback with the team and we hope that your next stay with us will be more enjoyable. Kind regards Ruslana Yarmolyuk
4 out of 5
Recommended
for Everyone
by A verified traveler from capo

Nice hotel shame about the staff

Posted Jan 23, 2017
The hotel is in a convient location and has plenty of parking space. Entered the hotel to check in approaching the desk no staff in sight went to the bar oppersite and still no staff i had to hunt around for about 5 mins before i found someone not so much as an appology or smile. Apart from that check in was smooth. The room for the price was very nice, big shower big bed nice modern decor and a nice tv. Room service - had to call down around 5/6 times before someone picked up made my order. On arrival at my room with the food i was told i need to pay CASH... i only had my card so i said i'll come down after... 10/15mins later i get a call asking me where am i i need to pay for the food like i was going to run away.. bear in mind the hotel have all my details. To add insult to this we had ordered 2 portions of chicken wings sweet potato fries 2 fantas 2 cokes and some fruit bowl came to £38 something now im not one to complain but the chicken wings clearly are supermarket value £3 per pack. So to sum it up in a nut shell its a nice hotel just avoid the staff and food if you can.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to write your feedback here. We are very sorry that your experience didnt meet your expectation. Your feedback is very important to us and we will share your comments with our team It is not our usual practice to be unavailable to our guests and thanks to you we will put a training in place in order to avoid future occurence of the same event, Please accept our sincere appology for the inconvinience of your recent stay. Kind regards Ruslana Yarmolyuk
5 out of 5
Recommended
for Everyone
by A verified traveler from Herts

Easy to locate and happy to visit again.

Posted Nov 30, 2016
Pros: Clean and happy about the presentation.
Cons: None
Location: Leisure, cinema, supermarket, trains, taxi, parks, businesses.
Staff welcome people with smiles and know what they were talking about. Good and positive customer service.
Comment from Hotel Management
Dec 1, 2016 by General Manager , Hotel Management
Dear Femi, Thank you for your lovely comments. We are pleased to know that you have an enjoyable visit with us. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Reviewer, Thank you so much foe your feedback. We are looking forward to serve you again soon. Kind regards Ruslana Yarmolyuk
5 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Brilliant place. Slight staining on walls but other than that it was good. All hotel rooms should have a fridge!!
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your positive feedback. We are glad that you had a good stay with us and we are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk
4 out of 5
by A verified traveler

Wedding party stay over

Posted Oct 31, 2016 on Hotels
Perfectly acceptable if a little non-descript. Staff helpful and friendly. Heating in room WAY too hot with thermostat making NO difference!. Couldn't access WiFi in room, but on this occasion not an issue.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for posting your review here. We are pleased to know that you enjoyed your stay with us. WE are sorry for the inconvenience with a heating which we will look at ASAP(thank you for bringing this matter to our attention) We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk
5 out of 5
Recommended
for Everyone
by A verified traveler from Stevenage

Break from the kids !

Posted Oct 17, 2016
The hotel was clean, comfortable and had a lovely atmosphere. Staff were friendly but professional. It was a perfect break away from home and kids.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Reviewer, Thank you for your kind words. We are glad to know you enjoyed your stay with us and we are looking forward to see you here soon. Kind regards Ruslana Yarmolyuk
4 out of 5
by A verified traveler

Posted Oct 5, 2016 on Hotels
Comment from Hotel Management
Oct 9, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk