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Reviews of Ascott Raffles City Beijing

4.5 out of 5
Ascott Raffles City Beijing
No.1-2 Dongzhimen South Street, Dongchen Beijing, Beijing, Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 64 reviews" "
Rating 8 - Good. 28 out of 64 reviews" "
Rating 6 - Okay. 3 out of 64 reviews" "
Rating 4 - Poor. 2 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gordon

Business traveler
Stayed 4 nights in Apr 2024

10/10 Excellent

Marini

Stayed 4 nights in Feb 2024

10/10 Excellent

Chin-Aik

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! The only down side was I had to pay extra to get an upgrade! Wish it was a free upgrade!
Stayed 7 nights in Dec 2023

8/10 Good

Kee Chong

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Bin

Stayed 1 night in Dec 2023

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Nice and large one bedroom apartment. Has a washing machine/dryer which is nice when travelling. Bathroom is large. Room is very quiet. Mattress was a little firm for my liking and breakfast not at the same standard as a 5 Star hotel, but for the price I would expect it to be a better breakfast.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 7 nights in Nov 2018
Response from Monica on Jan 31, 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy Chinese New Year!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Monica on Jan 4, 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy New Year!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Subway station is located in the same building.
Stayed 14 nights in Oct 2018
Response from MONICA on Dec 2, 2018
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

6/10 Okay

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
It is located at a very convenient location and nicely built. However it may not be too convenient for business traveller which may require more business infra-structure . For example, Mobile phone signal is weak, in-room dinning has limited varieties, and each room only offers 2 bottles of water per day.
Stayed 1 night in Aug 2018
Response from Monica on Sep 14, 2018
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! I have noted your observations for improvements regards the condition of our apartment and weak signal of mobile phone. We welcome suggestions such as yours. Please rest assured that I will personally coordinate the necessary plans for improvements together with our respective team members. While we strive to maintain the highest customer satisfaction standards, we will be carefully monitoring all areas of improvements accordingly. Hope to have another chance to accommodate you and your family again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Joseph KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ascott Raffles City Beijing on May 3, 2018
Dear Guest, thank you for staying with us at Ascott Raffles City Beijing! Look forward to welcoming you again in our residence!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family holiday, much better than normal hotel room as you have living room, kitchen, washing machine etc. Wonderful experience.
Stayed 1 night in Feb 2018
Response from Monica on Mar 1, 2018
Thank you for staying with us at Ascott Raffles City Beijing! Your complimentary words would motivate us to provide higher level service to you and the other guests. Look forward to welcoming you again in our residence!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

julian , brum uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located near subway station
Nice hotel quite prices wired policy on breakfast where you only get one breakfast per room extra cost for second breakfast. Buffet breakfast is good though.
Stayed 3 nights in Oct 2017
Response from Monica on Nov 1, 2017
Thank you for staying at Ascott Raffles City Beijing! We will extend to daily breakfast for 2 persons from 1 January 2018. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
great option, amazing location!
great option!
Stayed 1 night in Jun 2017
Thank you very much for staying at Ascott Raffles City Beijing! To provide you a home away from home is always our commitment. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with amenities close by
Great apartment with everything you'd need with small supermarket and large mall down stairs. Staff were very helpful for all requests and our apartment was really comfortable
Response from Monica on Jun 6, 2017
Thank you very much for staying at Ascott Raffles City Beijing! To provide you a home away from home is our commitment. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Spacious, convenient and nice
- Conveniently located, the MTR is located within the adjacent Raffles City Mall - If you are not picky, you technically do not need to get out of the Serviced Apartment & Raffles City Mall for your daily needs - Great for family and business travellers - No in-house restaurant, so there is no in-room dining service. But in Beijing, you can order food from Sherpa as recomomended by the front desk, delivery right up to your doorstep.
Response from Monica on Dec 30, 2016
Thank you very much for choosing Ascott Raffles City Beijing as your accommodation in Beijing. We were glad to host you at our serviced residence. We have noted your observations for improvements Please be assured that we will coordinate the plans for these enhancements. we look forward to welcoming you again in Beijing or any other Ascott serviced residence globally.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and easy access to airport or railway. short taxi ride to Sanlitun. Breakfast was respectable.

8/10 Good

Wayne, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment hotel with friendly staff
The apartment was clean and well appointed and the staff were friendly and very helpful with directions and translations.
Response from Monica on Dec 22, 2016
Thank you very much for choosing Ascott Raffles City Beijing as your accommodation during your holiday in Beijing. It is always encouraging for us to learn that our valuable guests are satisfied with our service. your feedback about the starting time of our breakfast is very well received, we will coordinate with related department to check on this issue. We hope that we will have the pleasure of welcoming you again in the near future.

6/10 Okay

Ying Wa, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A stay falling short of expectation
The sofa is poorly designed in the living room. It was hard and allowed very little space to sit with the big cushion placed on it, If you take away the cushion, it was still very uncomfortable to sit. The hotel offers no in room dining after work. This is inconvenient for the travellers who need to work until late hours. However, the quality of breakfast offered was quite good, the easiness to access the airport through AirPort Express is great too. All in all, given the cost and the space provided for the room, this is not a good value for money decision to stay there.

10/10 Excellent

Yan, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean. The guest room was very quiet, though it lies in a crowded city region. The airport express was just at the neighborhood. Everything is perfect of this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business travellers.
Pleasant stay for business travellers.

10/10 Excellent

kkzen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great location
The hotel is well-located with direct access to shopping centre and subway, without needing to get out of the building. The staff at the hotel is prompt in their service. The breakfast at the residence lounge is great, with good variety. I would like to also specifically commend one of the chef. He was very thoughtful in offering to close the window when he saw my wife was dressed only in thin sweater (it was winter time).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent staff to check you in. The room was clean, quiet and had everything you needed. Easy to catch a cab at the corner or you are right across the street from the subway station.

8/10 Good

Hpysmetrvlr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great serviced apartment yet there is an issue
The serviced apartment is located in the heart of the city with a tube station at the basement of the building. The bed, unlike those with hard mattress in most Chinese hotels, was really comfortable, the pillows and the bed sheets are of good quality. However, there was an issue that bothered me. It was early March when the outside temperature was around - 2C to 5C. The thermostat inside the room, when turned on, went up to 29C even when I adjusted the mode from heating to cooling and set the temperature to 5C, In the end, I had to turn off the air conditioning in the room and opened the window to let in cool air. I hope the hotel would fix this problem.

10/10 Excellent

Gina, Chengdu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
I needed to stay close to a subway station and within easy commute to the airport, and the hotel's location is absolutely perfect! Great place to meet up with people for meals in the Raffles mall itself. Rooms are in excellent condition, and the service is great as well.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
This hotel was incredibly accommodating for English-speaking travelers and for that I am thankful. The hotel offered adapters, bottled water, Internet service, and breakfast - all without additional cost. The onsite facilities were nice, upscale, and modern and I'd definitely stay there again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
This is a new service apartment hotel so everything was shiny and new, however I could imagine that unless it is well maintained, it could look a bit grubby down the road - there were some obvious economies in some of the finishes. The apartment hotel adjoins a very modern mall - plenty of shops and restaurants - you don't have to leave the building! The Forbidden City is a short taxi ride. Good variety of choice for breakfast but only 1 breakfast was included in our rate, we had to pay for the second which we found rather strange and unexpected.

4/10 Poor

Grauhar, Seoul, Korea

Liked: Cleanliness, room comfort
Disliked: Staff & service
dull residence
This is nt a hotel but a dull residence, not so well located unless you are intested in shopping in the attached shopping mall. No service, no shop and just a so-so breakfast buffet. would not recommend fto visitors nor businesmen

10/10 Excellent

Donna, Allentown,PA,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - Great location
Great location - about 20min taxi ride from airport. Raffles City shopping mall attached to hotel - great variety of stores, food court and grocery store on bottom floor. Dongzeimen subway station just in front of hotel/ very clean and easy to navigate. Airport express subway line also just outside (if you don't have a lot of luggage). Hotel is less than a year old so everything is very modern. Our refrigerator was not working but was fixed the same day. Very nice gym facilities and beautiful pool. I would definitely stay here again and would highly recommend this hotel!!

10/10 Excellent

Long

Stayed 7 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

YO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is fine for the facilities and the service provided by the staff. The location is perfect!
Stayed 5 nights in Dec 2019
Response from OTA on Apr 13, 2020
Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

10/10 Excellent

Hiroaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本語は使えないが、スタッフの対応はとても良い。
Stayed 3 nights in Oct 2019
Response from Monica on Nov 4, 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage und eine wirklich erstklassige Unterkunft!
Stayed 3 nights in Apr 2019
Response from Annie on May 3, 2019
Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

8/10 Good

Ming Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滿意，會再入住
整體滿意，房間較預期細了一點，早餐食物不名熱，但鄰近交通及食肆方便，下次會再入住。唯獨枕頭過份軟而要求硬一點的，不過更換後都不太理想
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
整體不錯。但廚房清潔度可再提升(牆面油漬)
整體不錯。但廚房清潔度可再提升(牆面油漬)
Stayed 3 nights in Feb 2019

10/10 Excellent

Hui Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Monica on Jan 31, 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy Chinese New Year!

10/10 Excellent

Sophie

Superbe hôtel
Très bonne prestation. Nous avons pris une chambre executive (type F2 avec cuisine, séjour (télé avec ampli Bose) et chambre. Très belle salle de bain (douche + baignoire). Bon prix sur le site (1/3 du prix affiché dans l'hôtel). Personnels parlant anglais. La piscine est également très bien.
Stayed 1 night in Aug 2018
Response from Monica on Sep 4, 2018
Thank you for staying with us at Ascott Raffles City Beijing! Look forward to welcoming you again in our residence!

10/10 Excellent

YOUNGJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is part of the Raffles City shopping mall and has a direct access to the stores and restaurants, that is really helpful if you don't feel to go around the city for a meal ;) Rooms are good , service is good , breakfast is also good Easy to reach PEK airport ( 30 minutes without traffic , about 1hrs with some traffic)
Stayed 2 nights in Jul 2017
Thank you very much for staying at Ascott Raffles City Beijing and your feedback! Look forward to welcoming you in our residence again!

8/10 Good

Verified traveler

Liked: Room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great experience, no complains at all. Good facilities, wide selection breakfast, nice spacious room, excellent reception staff very helpful. Dining room staff was also very kind. I definitely recommend it.
Dear guest, thank you very much for staying at Ascott Raffles City Beijing as well as your valuable feedback! To provide you a home away from home is our commitment. Hope to accommodate you in Ascott Raffles City Beijing again!