Because of a delay in my flight arrival from Shanghai, I was considerably later than expected getting to the hotel. However, the reception staff were most courteous and accommodating. The following morning I was meeting a friend in the lobby, and walking to Tienanmen Square and the Forbidden City. These awe-inspiring places are only 10-15 minutes' walk away, and because I was catching a train early in the afternoon, the hotel staff happily obliged me in taking care of my luggage until I returned from my walk. I am Australian, but I was grateful that at least some of the hotel staff spoke enough English to communicate. I liked my room, although the bed was a little harder than I'm used to, but I slept soundly nevertheless. I could not fault the cleanliness, but a small bottle of hair shampoo would have been useful in the shower.