Ratings based on 726 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, MN

Great location, spacious room

Posted Jul 24, 2017
Pros: The room is really spacious and hotel decorations really created a at home ambient
Cons: Front desk reception staffs could be more caring of the guests concern.
Location: Forbidden City, Tiannanmen square, National Museum, Major shopping Centers, Restaurants, Night Market.
This hotel location is good, within a walking distance to the Tiannanmen and Forbidden City, very close to many Wangfujing Shopping Malls at Dong Chen district, at night, Neon light, close street reserved for pedestrians, many night-stands of variety of foods and merchandise are major attractions for foreign as well as Chinese tourists.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient location

Posted Jul 19, 2017
There's no better location than this hotel. Walking distance to the forbidden city and to the shopping area. Located on the most historical road, the hotel is part of history itself. On that note, the hotel rooms do seem a tad bit old but the hotel staff is so nice. Be careful of tuk tuk drivers. They agreed to 40 RMB for two but when we arrived, he changed to 40 per person.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very conveniently located for everything.

Posted Jun 23, 2017
Pleasant stay although not overly luxurious, some amenities need to be refreshed, nevertheless, this hotel remain to be our favorite amongst most of the centrally located top hotels, will certainly return.
3 out of 5
by A verified traveler from NYC

Disappointing after Raffles left as operator

Posted Jun 5, 2017
Seems the new Nuo brand is preparing for a renovation and not investing money into this hotel. The hotel is using furniture and accessories left from the Raffles and applied Nuo stickers over Raffles logos. This was disappointing for 5 star hotel. We also paid for lounge access which was not worth the money as there was no real food or options and they also charged RMB 8 per paper to print which is usually free for a few pages at other lounges when you pay. Pros: Staff was friendly and helpful Location is great for sightseeing Rooms were large General Manager was nice and explained that there will be changes soon Clean Cons: Poor lounge, with same snacks each day and very little selection Rooms were tired with uncomfortable beds and only providing one large towel for 2 people Food quality was not great and breakfast was disappointing with not so fresh items and cold food. Reusing old Raffles equipment Gym run down with no music or cold bottled water Staff come at 8am to clean rooms The cost for the room and lounge were not worth the money and needs a lot of work and investment to become a true 5 star hotel. The GM and staff were nice and helpful but a after 4 days a big difference in a negative way from the Raffles.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent Hotel, Close to big tourist sights!

Posted May 3, 2017
Pros: Hotel was in a great location with a terrific concierge.
Wonderful experience with a very attentive staff and excellent breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Classy and Elegent in an Amazing Location

Posted Apr 17, 2017
This hotel is over 100 years old and boasts amazing history. It's located walking distance from Wangfujing Street and Tian'anmen Square. The hotel staff is all very kind and helpful. They have an amazing breakfast and will accommodate a vegan diet at any restaurant on the premises. It's connected to the hotel next door on the 2nd floor and it's like walk through a museum to get to the next door lobby. Truly a delightful stay with nice in room touches.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Good location

Posted Apr 17, 2017
The hotel is strategically located close to the Tienamen square, Wangfujing market, and the metro. Staff are very friendly, we got upgraded to a room suite which was really a big plus.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 15, 2017 on Hotels
4 out of 5
by Noelle

Mostly great stay!

Posted Apr 6, 2017 on Hotels
The good: The hotel was spacious, the food delicious and every member of the staff speaks English, which can be a huge relief after a day of translating! The service was excellent. The bad: my shower was a bit moldy, the air conditioner didn't really work, and the bed was exceptionally firm.
5 out of 5
by jennifer

Great location and good quality

Posted Apr 4, 2017 on Hotels
Great location. 1 minute walk to metro. About 5 minutes walk to Tian'anmen Square and pedestrian shoping road and small night market. Club room was good. Nice lounge area in the room. The club lounge was very quiet. Most of the time just us in it. The light snacks are very light...... but ok. Good breakfast. Swimming pool was too cold for us to use and the jacuzzi didn't seem to work. Overall very good though in general.