Horrible. Most angry thing is given a wrong room. It was with a guest (apologies to the lady in toilet ). The staff does not seem to be friendly despite his mistake. Room is very very old n bed is hard with springs
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for choosing CITIC Hotel Beijing Airport. As the oldest 4 star hotel in airport area, after 20 years’ operation, we are facing some challenges in maintaining high service quality among all hotel facilities, and we are working on improving those aspects currently. Expecting to offer you different and better experience for your next stay with us, and looking forward to serve you again at CITIC Hotel Beijing Airport. Wish you a wonderful day ahead. Thank you.