Ratings based on 614 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Good hotel near the airport with good facilities. Excellent place to stay if you have a stopover between flights.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Beijing Airport

Posted Mar 21, 2017
Airport Shuttle and proximity to airport, best option for transitors
4 out of 5
Recommended
for Everyone
by A verified traveler from Okaville, Canada

Close to the airport

Posted Feb 25, 2017
Pros: Location and amenities
Cons: No suggestions
Location: some local stores but the best shopping is downtown
The hotel is in a great location within a short distance from the airport. It has great amenities including an outdoor patio for dining.
Comment from Hotel Management
Mar 17, 2017 by Grace, Hotel Management
Many thanks for taking time and effort in writing us review. I am so pleased to learn that you had a great stay experience with us. It is indeed very rewarding to be known as one of the best. Look forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good location

Posted Feb 24, 2017
The rooms are a bit old for the price, but the location is what made this hotel worthwhile. Quite close to airport and China exhibition center. Small Chinese restaurants are within walking distance, as well as a supermarket. Staff seems friendly
Comment from Hotel Management
Mar 17, 2017 by Grace, Hotel Management
Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Zibo, P.R.C.

Great hotel for in-and-out airport travellers.

Posted Feb 23, 2017
Pros: Close to the airport.
Cons: Perhaps, some newer carpet in the rooms.
Location: Location is good for the airport traveller, but not so good for the tourist.
The free shuttle is great. Make sure you understand when and where to get it. The 88 yuan breakfast is a good deal.
Comment from Hotel Management
Mar 17, 2017 by Grace, Hotel Management
Thank you very much for choosing us for your stay and for taking time in writing us review. I am glad to learn that you had a great stay experience. At CITIC Hotel Beijing Airport, we never sit still and always strive to improve ourselves. Look forward to welcoming you back soon.
2 out of 5
by A verified traveler from Tokyo

Stay somewhere else

Posted Feb 17, 2017
Waited in the freezing cold at the airport for an hour with my kids for the shuttle they promised me. It never came and we got no explanation when we called, so we got a taxi. The woman who checked us in was rude to us. Rooms were large and fairly clean but the beds were hard. Breakfast was good and the people in the kitchen were nice. I would imagine there are much nicer places you can stay with a shuttle that shows up (we saw several others there, just not ours, and yes we were exactly where we should have been) and staff that are much friendlier and more helpful, as well as comfortable beds. Wouldn't stay here again and wouldn't recommend.
Comment from Hotel Management
Mar 17, 2017 by Grace, Hotel Management
I sincerely apologize for the inconvenience caused during your stay. we will strengthen staff training for improving all service quality and hopefully will be able to provide a better experience if you will give us another opportunity with a return visit. Look forward to welcoming you back soon.
2 out of 5
by A verified traveler

SLOW INTERNET

Posted Jan 17, 2017
Please don't advertise FREE WIFI Internet if it is going to be virtually unusable.
Comment from Hotel Management
Mar 17, 2017 by Grace, Hotel Management
Thanks for your feedback and really sorry for the inconvenience caused. Constructive feedback is wonderful & helpful, it certainly assists us on constant improvement. About the free Wifi service we will certainly look at ways to improve this. We look forward to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Zibo China

Nice Hotel

Posted Jan 8, 2017
The free shuttle to and from the airport and to several sites down town is great
Comment from Hotel Management
Jan 22, 2017 by Grace, Hotel Management
Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
2 out of 5
by A verified traveler

Avoid at all cost

Posted Dec 27, 2016 on Hotels
Horrible. Most angry thing is given a wrong room. It was with a guest (apologies to the lady in toilet ). The staff does not seem to be friendly despite his mistake. Room is very very old n bed is hard with springs
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for choosing CITIC Hotel Beijing Airport. As the oldest 4 star hotel in airport area, after 20 years’ operation, we are facing some challenges in maintaining high service quality among all hotel facilities, and we are working on improving those aspects currently. Expecting to offer you different and better experience for your next stay with us, and looking forward to serve you again at CITIC Hotel Beijing Airport. Wish you a wonderful day ahead. Thank you.
4 out of 5
by Syed Waheedullah

Posted Dec 27, 2016 on Hotels
Convenient and clean hotel: Hotel is good having conducive and peaceful environment. It is very convenient for transit passengers due to its close vicinity to Beijing airport.
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.